Team Leadership & Development - Lead, coach, and develop a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement. - Set clear performance expectations, conduct regular one-on-ones, and deliver meaningful performance reviews and development plans. - Recruit, onboard, and retain top talent to build a best-in-class client success function. Client Retention & Growth - Own team-level retention, renewal, and expansion metrics across the assigned client portfolio. - Serve as an executive escalation point for complex or at-risk client situations, driving swift and effective resolution. - Partner with Sales to identify upsell and cross-sell opportunities within existing accounts. Client Lifecycle Management - Oversee the full client lifecycle — from onboarding through renewal and expansion — ensuring a seamless and high-quality client journey. - Develop and implement scalable client success playbooks, processes, and best practices that drive consistency across the team. - Monitor client health scores and proactively address risks before they impact retention. Cross-Functional Partnership - Partner with Product, Implementation, and Sales to advocate for client needs and influence roadmap priorities. - Collaborate with Marketing to identify and develop client advocates, references, and case studies. - Represent the voice of the client in internal forums and strategic planning discussions. Reporting & Analytics - Track and report on team performance, client health metrics, and revenue retention to senior leadership on a regular cadence. - Leverage data and client insights to identify trends, drive decisions, and continuously improve the client experience. - Maintain accurate records in CRM and client success platforms (e.g., Salesforce, Gainsight). Qualifications Required - 7+ years of experience in Client Success, Account Management, or a related client-facing role. - 3+ years of people management experience, with a demonstrated ability to lead and develop high-performing teams. - Proven track record of achieving or exceeding retention and client satisfaction targets. - Strong analytical skills with the ability to interpret data, identify trends, and drive informed decisions. - Excellent communication, presentation, and interpersonal skills — comfortable engaging with both frontline teams and executive stakeholders. - Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight, Totango, or similar). Compensation Range: $113,254-$164,785 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Manager, you’ll help GitLab customers turn their desired business outcomes into real, measurable results on our DevSecOps platform. You partner with customers after the sale to align on objectives, enable them on key GitLab use cases, and guide their adoption journey so they get ongoing and increasing return on investment. You act as the primary GitLab liaison for your book of customers, connecting them with Product Management, Engineering, Support, Sales, and Professional Services as needed, while staying current on GitLab releases, best practices, and common workflows including Git, CI/CD, and DevSecOps. In this role, you focus on driving adoption, retention, growth, and overall satisfaction, using your technical understanding of software development pipelines and your ability to build strong, outcome-focused relationships. What you’ll do - Partner with customers to translate pre sales command plans and desired business outcomes into clear, actionable objectives. - Guide customers on how to use the GitLab platform, best practices, and common use cases to support adoption and value realization. - Map and manage the customer journey, helping customers plan for future adoption across additional use cases. - Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations. - Collaborate with GitLab Support, Product Management, Sales, Professional Services, and other teams to address needs and share customer feedback. - Own a book of business focused on driving product adoption, customer retention, growth, and overall satisfaction. - Stay current on GitLab releases and updates, and proactively educate customers on relevant new capabilities and improvements. What you’ll bring - Experience working directly with customers to understand their goals and translate desired business outcomes into clear, actionable objectives. - Understanding of Git, typical branching strategies, and the software development lifecycle, including continuous integration, continuous deployment, and DevSecOps practices. - Ability to learn and explain the GitLab platform, common best practices, and use cases to guide customers through their adoption journey. - Background in customer success or a related function with a focus on driving adoption, retention, satisfaction, and account growth. - Skill in managing a portfolio or book of customers, prioritizing engagement, and tracking progress against agreed outcomes. - Strong verbal, written, presentation, and organizational skills, with the ability to communicate complex technical concepts in simple terms. - Demonstrated analytical, problem solving, and project management skills, with attention to detail and follow through. - Alignment with GitLab’s values, ability to work as a self-directed team player in an all-remote environment, and openness to leveraging transferable experience from varied backgrounds. About the team The Customer Success Management team aligns GitLab customers’ business outcomes with the value of our AI powered DevSecOps platform by focusing on three core themes: align, enable, and expand. We serve as a central liaison between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Professional Services, and Support to streamline communication and resolve issues. As a fully remote, globally distributed team, we work asynchronously across time zones using GitLab and our handbook as the single source of truth, with a shared focus on driving adoption, retention, and expansion while continually improving customer return on investment. For more on how we work, see the CSM Handbook. How GitLab will support you - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

• Identifies, evaluates, and cultivates strategic partnerships with mid-market wealth management firms to drive growth in charitable giving. • Leverages concepts in standard firm activation playbook (resource provision, FA education, firm strategy alignment, stakeholder integration, etc.) to drive growth in the firms, appropriately adapting the playbook for the quantity and type of firms in the portfolio. • Establishes and nurtures strong relationships with key stakeholders at partner firms, helping them tell the story of success and impact to clients of the firm clients and the firm’s business. • Collaborates cross-functionally with internal teams to align and deploy resources as appropriate to the needs of each firm and the various priorities of our teams, ensuring effective communication and coordination between Ren teams and firm teams as needed. • Stays informed about industry trends, market dynamics, and competitor activities, using insights to build conviction around the relevance of charitable giving within home office team members and leadership. • Owns the full lifecycle of partner firms from onboarding to activation to advocacy, leading the relationship with ~20+ firms at one time, and developing and implementing the strategy of where and how to prioritize and activate different firms across the portfolio of relationships.

The Global Vice President of Customer Success is a key member of Dot Compliance’s leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform. We’re looking for a leader who can think strategically while staying close to the day-to-day realities of the team and our customers. The right person brings structure without unnecessary bureaucracy, sees opportunity in complexity, and knows how to turn insights into action that moves the business forward. This role is a strong fit for someone who enjoys building in a dynamic, evolving environment, where openness, transparency, and ownership matter. We want a leader who is comfortable working independently, making thoughtful decisions, and creating alignment across functions and regions. partner closely with Sales, Professional Services, Product, Support, and Marketing to create a connected customer experience and help customers realize meaningful value from Dot Compliance’s solutions. The ideal candidate knows how to balance innovation with scale, using tools, data, and AI to improve efficiency and visibility, while never losing sight of the human side of customer success. Someone who is curious, practical, and people-first, who takes the time to understand what is really happening before jumping in to change it. Duties and Responsibilities Strategic Leadership - Refine and execute a global Customer Success strategy aligned with corporate objectives. - Scale a high-performing global team, including regional leaders, managers, and CSMs. - Maintain a unified customer journey framework, balancing global consistency with regional adaptability. - Champion a customer-first culture across the company. - Connect with the team’s experience on the ground and translate those insights into strategic priorities at the executive level. Customer Success Excellence - Drive customer adoption, satisfaction, and retention through proactive engagement strategies. - Ensure customers achieve measurable business value and ROI from Dot Compliance solutions. - Continuously refine best practices for risk management, health scoring, and renewal execution - Develop and scale Enterprise Customer Success methodologies and playbooks that drive consistent adoption, retention, and expansion across complex, strategic accounts. - Serve as executive sponsor for strategic customer relationships, including escalation management. - Own a personal book of business to stay close to the customer experience. - Balance customer-centric decision making with team advocacy, standing up for the team during difficult times while ensuring customers remain at the heart of our approach. Revenue Growth & Expansion - Partner with Sales and Professional Services to identify and execute upsell, cross-sell, and expansion opportunities with priority focus on enterprise accounts. - Evolve programs to drive adoption of new modules, licenses, and services in a scalable way. - Influence pricing, packaging, and success plans to maximize value and renewal outcomes. - Introduce imaginative, scalable approaches, including the thoughtful use of automation and AI, while preserving the human touch customers and employees value. Operational Excellence - Enhance and monitor KPIs for customer health, NPS, retention, and expansion. - Use automation, AI, and data-driven insights to scale customer success impact. - Ensure technology enables, rather than replaces, authentic human connection with customers and internal teams. Team Development - Mentor and develop regional leaders. - Foster a culture of continuous improvement, innovation, and empowerment. - Align performance management with global objectives and customer outcomes. - Nurture and embody Dot Compliance's values, ensuring they are embedded into Customer Success strategies, team culture, and customer engagement - Build trust and relatability as a leader by being approachable, supportive, and invested in the professional growth of the team. Requirements Key Requirements and Qualifications - Bachelor’s degree required, MBA or advanced degree preferred. - 10+ years of Customer Success in B2B SaaS. - 7+ years leading global teams, with proven success scaling across regions. - Strong background in life sciences, quality management, or regulated industries. - Executive presence with proven ability to influence at the C-suite and board level. - Strong operational discipline with the ability to design scalable processes. - Excellent communication, collaboration, negotiation, and strategic thinking skills. - Ability to listen first, learn from the team, and drive meaningful, sustainable change that balances scalability with empathy. - Customer-first orientation with a passion for long-term partnerships. - Entrepreneurial, innovative, and comfortable in high-growth, agile environments. - Human-first leader who advocates for the team, relates to their challenges, and inspires them to deliver world-class customer experiences. - Willingness to travel globally as needed. - Background in Life Sciences, Quality Management, or the Pharmaceutical industry is considered an asset. A+ if you meet these requirements null