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Instructional Designer
Location
Alabama + 7 moreAll locations: Alabama | Florida | North Carolina | Massachusetts | South Carolina | Tennessee | Texas | Utah
Posted
53 days ago
Salary
$65K - $80K / year
Seniority
Senior
Job Description
Instructional Designer
Centerfield
• Conduct needs assessments, job/task analyses, and audience analysis to define performance gaps and define learning objectives within the context of insurance operations and customer interactions. • Design interactive, visually appealing learning experiences using effective instructional materials focused on Medicare plans, insurance products, sales processes, claims handling, system workflows, and compliance mandates (e.g., HIPAA, CMS regulations), including: • Instructor-Led Training (ILT) and Virtual ILT • eLearning modules and multimedia content • On-the-Job training programs • Assessments, job aids, tip sheets, and performance support tools • Apply adult learning theory to instructional strategies that promote knowledge retention and skill development for complex or frequently changing insurance topics. • Plan activities that enhance learning transfer and address different learner styles. • Develop storyboards, scripts, and prototypes for SCORM-compliant eLearning. • Identify content suitable for digital delivery and determine the appropriate use of multimedia to explain intricate insurance processes or regulations. • Redesign or update existing training materials based on learner feedback, performance metrics, and evolving business needs, product launches, or regulatory changes common in the insurance/healthcare sector. • Proactively partner and communicate with stakeholders, SMEs (from areas like Compliance, Sales, Member Services), and cross-functional teams to align learning solutions with business goals and learner needs within the insurance/Medicare landscape. • Influence and negotiate with business partners to determine effective training strategies that drive measurable results. • Schedule and facilitate train-the-trainer sessions with stakeholders and facilitators to align content structure, learning objectives, and delivery strategies. • Create and manage project plans, timelines, and deliverables to ensure training initiatives are completed on time and within scope. • Coordinate with external partners and vendors to manage outsourced content development and ensure alignment with standards. • Maintain ownership of existing training materials, ensuring content remains current, accurate, and aligned with organizational processes and industry standards. • Plan and conduct user acceptance testing and gather learner feedback for continuous improvement. • Design and implement training evaluations to measure knowledge acquisition and business impact, particularly regarding compliance adherence and operational efficiency. • Analyze feedback and assessment data to refine content and delivery methods.
Job Requirements
- 3+ years of proven success in instructional design and curriculum development, particularly in a fully virtual setting.
- Bachelor’s degree in Instructional Design, Education, or related field preferred but not required.
- Demonstrated experience designing and developing training materials related to health insurance, Medicare, or other lines of insurance (e.g., P&C, ACA, Life).
- Proficient in Articulate 360, LMS platforms, Microsoft Office, and other creative design tools; stays current with emerging technologies and instructional design innovations.
- Expertise with adult learning principles, ADDIE/SAM methodologies, and creative design software.
- Ability to tailor content for different audiences, including variations in culture, age, and accessibility.
- Strong understanding of sales processes and customer experiences, particularly within the insurance or healthcare service environment.
- Strong organizational and project management skills, with the ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate, influence, and exchange feedback effectively across all levels.
- Ability to be proactive, take ownership of assigned responsibilities, and work independently.
- Ability to analyze organizational needs and recommend strategic learning solutions.
- Direct work experience or significant project experience within a health plan, insurance carrier, brokerage, TPA, or related healthcare/financial services organization.
- Proven ability to translate complex regulatory information (e.g., CMS guidelines, state insurance regulations) into clear and actionable learning content.
Benefits
- Competitive base salary + semi-annual bonus
- Extensive training programs and learning resources
- Generous PTO and holiday schedule
- Industry-leading medical, dental, and vision plans
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we promote from within!
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