SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.
Partner Operations Specialist
Location
United States
Posted
60 days ago
Salary
0
Seniority
Mid Level
Job Description
Partner Operations Specialist
SmithRx
• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems. • Understand and facilitate account structure updates for eligibility and accumulator requirements. • Validate system configurations for accuracy by monitoring inbound files from external partners. • Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed. • Provide feedback on opportunities to improve workflow efficiency to leadership. • Contribute to process and workflow documentation. • Serve as a mentor for new team members and a trainer for new processes. • Collaborate and provide support for member support and customer success teams. • Collaborate cross-functionally on system enhancements for workflow automation. • Become the subject matter expert for plan design configuration details for assigned groups. • Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data. • Support new partner integrations and client implementations. • Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise. • Ensure that data partner connections are maintained and created when approved. • Work as assigned on projects outside of daily assigned tasks.
Job Requirements
- 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status)
- Must be in good standing, including:
- No active writeups
- Consistent and good attendance record
- Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role
- 2+ years of experience as a pharmacy technician or other industry experience.
- High School Diploma or GED required.
- Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
- Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
- Familiar with running basic SQL queries prefer.
- Strong communication skills as a team member.
- Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.
- Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- Paid Company Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-Term and Long-Term Disability
- Wellness Benefits
- Commuter Benefits
- Employee Assistance Program (EAP)
- Well-stocked Kitchen In Office Locations
- Professional Development and Training Opportunities
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Cloud Platforms Specialist I
NextGen HealthcareNextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions.
• Deliver infrastructure automation using AI tools such as AWS Systems Manager, CloudWatch, Lambda, and Python • Support and maintain CI/CD pipelines using Jenkins • Manage Kubernetes clusters and containerized applications • Develop automation scripts using PowerShell and Python • Monitor and maintain operational health through proactive alerting • Configure new instances of SQL Server and apply updates
Event & Operations Coordinator (Remote- based in Vietnam)
Visit.orgDelivering purpose for a more engaged workforce.
Visit.org is looking for a passionate and ambitious Event & Operations Coordinator, located in Vietnam, to join our team remotely in a dual capacity spanning both event coordination and Shopify order fulfillment support. The Event & Operations Coordinator is a hybrid role combining event coordination and Shopify order fulfillment support. This person will manage event booking requests and daily communications with corporate, nonprofit, and internal stakeholders to ensure seamless event planning and execution, while also partnering with the logistics team to keep fulfillment operations running smoothly and orders processed accurately and on time. The ideal candidate brings an entrepreneurial mindset, strong attention to detail, and the energy to build and improve processes in a fast-paced, mission-driven environment. Please note: This is a temporary 3-month contract and may lead to a long-term role based in Vietnam, up to 40 hours per week. The working hours are 12 pm - 9 am GMT+7 (with adjustment based on team meetings). What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities: - Facilitate all event booking requests from corporate partners and the account management team - Manage daily communications with nonprofit organizations to confirm booking details - Coordinate event details and changes with internal and external stakeholders. - Communicate with corporate partners to ensure the collection of pertinent event-level information. - Draft room layouts, provide suggested floor plans, and prepare event-level execution. - Learn and become an internal expert on our experiences offered on the Visit.org platform. - Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics. - Train, onboard, and prepare our on-site events team. - Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made. - Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled. - Provide immediate support for our clients and team on the ground. - Potential for local travel for nearby on-site events, if willing! - Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays. - Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution. - Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.
Event & Operations Coordinator (Remote- based in Vietnam)
Visit.orgDelivering purpose for a more engaged workforce.
Visit.org is looking for a passionate and ambitious Event & Operations Coordinator, located in Vietnam, to join our team remotely in a dual capacity spanning both event coordination and Shopify order fulfillment support. The Event & Operations Coordinator is a hybrid role combining event coordination and Shopify order fulfillment support. This person will manage event booking requests and daily communications with corporate, nonprofit, and internal stakeholders to ensure seamless event planning and execution, while also partnering with the logistics team to keep fulfillment operations running smoothly and orders processed accurately and on time. The ideal candidate brings an entrepreneurial mindset, strong attention to detail, and the energy to build and improve processes in a fast-paced, mission-driven environment. Please note: This is a temporary 3-month contract and may lead to a long-term role based in Vietnam, up to 40 hours per week. The working hours are 12 pm - 9 am GMT+7 (with adjustment based on team meetings). What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities: - Facilitate all event booking requests from corporate partners and the account management team - Manage daily communications with nonprofit organizations to confirm booking details - Coordinate event details and changes with internal and external stakeholders. - Communicate with corporate partners to ensure the collection of pertinent event-level information. - Draft room layouts, provide suggested floor plans, and prepare event-level execution. - Learn and become an internal expert on our experiences offered on the Visit.org platform. - Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics. - Train, onboard, and prepare our on-site events team. - Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made. - Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled. - Provide immediate support for our clients and team on the ground. - Potential for local travel for nearby on-site events, if willing! - Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays. - Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution. - Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.
• Gerenciar e otimizar o uso do HubSpot , garantindo organização, padronização e usabilidade para o time comercial • Estruturar e simplificar processos comerciais, reduzindo complexidade no dia a dia dos times • Garantir a qualidade e confiabilidade dos dados no CRM • Criar e automatizar relatórios e dashboards para acompanhamento de performance (pipeline, conversão, forecast, etc.) • Apoiar o time comercial na operação diária, removendo gargalos e aumentando produtividade • Mapear e implementar melhorias contínuas nos fluxos de vendas • Atuar como ponte entre vendas, marketing e áreas relacionadas • Treinar e orientar o time no uso correto das ferramentas e processos



