• Serve as the primary PACS contact for radiologists and MRI technologists. • Configure and maintain worklists, hanging protocols, user roles, and image routing to optimize diagnostic workflows. • Translate radiologist workflow needs into actionable system configurations. • Continuously evaluate workflow performance and recommend enhancements that improve efficiency and quality. • Support onboarding of new radiologists, scanners, and imaging sites to ensure seamless clinical integration. • Oversee day-to-day PACS functionality to ensure high availability and uninterrupted clinical operations. • Monitor system performance, storage capacity, and latency to proactively prevent disruption. • Troubleshoot PACS, viewer, modality, and integration issues, coordinating with Clinical Engineering and IT as needed. • Partner on system upgrades, integrations, and testing to ensure clinical readiness prior to deployment. • Remove duplicate studies and correct metadata discrepancies. • Merge prior Prenuvo exams and import outside imaging when requested. • Resolve patient alias discrepancies and incorrect registrations. • Edit manually registered entries when RIS integration fails. • Add and validate new imaging sequences as protocols evolve. • Audit image quality, data integrity, and workflow consistency across sites. • Support HIPAA compliance and role-based access controls. • Maintain downtime workflows and disaster recovery readiness. • Conduct regular audits aligned with clinical quality and regulatory standards. • Maintain documentation for system configurations, workflow logic, and escalation pathways. • Participate in validation testing of new imaging tools and workflow changes prior to clinical rollout. • Act as the translator between radiologists and engineering teams. • Ensure clinical requirements are clearly defined before technical implementation. • Provide PACS performance updates and insights during clinical operations meetings. • Maintain structured communication pathways for issue escalation and resolution.

• Serve as the primary PACS contact for radiologists and MRI technologists. • Configure and maintain worklists, hanging protocols, user roles, and image routing to optimize diagnostic workflows. • Translate radiologist workflow needs into actionable system configurations. • Continuously evaluate workflow performance and recommend enhancements that improve efficiency and quality. • Support onboarding of new radiologists, scanners, and imaging sites to ensure seamless clinical integration. • Oversee day-to-day PACS functionality to ensure high availability and uninterrupted clinical operations. • Monitor system performance, storage capacity, and latency to proactively prevent disruption. • Troubleshoot PACS, viewer, modality, and integration issues, coordinating with Clinical Engineering and IT as needed. • Partner on system upgrades, integrations, and testing to ensure clinical readiness prior to deployment. • Remove duplicate studies and correct metadata discrepancies. • Merge prior Prenuvo exams and import outside imaging when requested. • Resolve patient alias discrepancies and incorrect registrations. • Edit manually registered entries when RIS integration fails. • Add and validate new imaging sequences as protocols evolve. • Audit image quality, data integrity, and workflow consistency across sites. • Support HIPAA compliance and role-based access controls. • Maintain downtime workflows and disaster recovery readiness. • Conduct regular audits aligned with clinical quality and regulatory standards. • Maintain documentation for system configurations, workflow logic, and escalation pathways. • Participate in validation testing of new imaging tools and workflow changes prior to clinical rollout. • Act as the translator between radiologists and engineering teams. • Ensure clinical requirements are clearly defined before technical implementation. • Provide PACS performance updates and insights during clinical operations meetings. • Maintain structured communication pathways for issue escalation and resolution.

As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems. Key Responsibilities - Monitor system health and respond to alerts and incidents - Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting - Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) - Support SSL/Cloudflare operations, including automation and renewal tracking - Coordinate with internal and external stakeholders for upgrade planning and execution - Analyze recurring issues and propose process improvements or automation - Document upgrade procedures and contribute to operational runbooks - Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions - Collaborate with Cloud Services teams on escalated issues and root cause analysis - Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership - Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate - Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight Qualifications - Ability to work 2nd shift EST hours (start at 1:00pm EST) - 2–3 years of experience in cloud operations or technical support - Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) - Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services) - Understanding of networking fundamentals - Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency - Ability to follow documented procedures and clearly document troubleshooting steps and escalations - Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment - Willingness to learn new tools, platforms, and technologies in a fast-paced environment - Experience working withing a ticketing systems, support workflows and ticket escalation - Demonstrated understanding of system security, data privacy, and responsible access practices The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

• Serve as the primary execution and administration resource for Salesforce Marketing Cloud Engagement • Configure and maintain Marketing Cloud components including Email Studio, Journey Builder, Automation Studio, and Contact Builder • Build, execute, and support email campaigns, automated journeys, and triggered communications in partnership with Marketing and Communications teams • Use SQL to build and maintain data extensions, segmentation queries, and automation logic supporting campaign execution • Maintain and enhance customer journeys, decision splits, data relationships, and personalization logic • Monitor campaign performance, subscriber engagement, and automation health, providing insights to improve targeting and personalization • Perform quality assurance, testing, rendering validation, and pre-send checks to ensure accuracy and compliance • Maintain Marketing Cloud data hygiene, subscriber management, and synchronization processes • Support content and data reviews with Legal and Compliance to ensure adherence to CAN-SPAM, GDPR, and internal data usage standards • Document operational processes, standards, and Marketing Cloud runbooks • Provide supporting administration for the Salesforce CRM platform to enable marketing and communications use cases • Configure Salesforce objects, fields, page layouts, validation rules, and Flow automation related to marketing processes • Support user access, roles, profiles, permissions, and security controls in alignment with compliance requirements • Maintain CRM data integrity, consent data, and reporting used for segmentation, compliance, and customer communications • Collaborate with the Salesforce Architect/Product Owner on enhancements and platform changes impacting marketing operations • Operate within established governance models and change management processes • Support compliance with industry regulations including ERISA, SEC, FINRA, and GDPR • Assist in maintaining audit trails, documentation, and approval records for CRM and marketing activities.