As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems. Key Responsibilities - Monitor system health and respond to alerts and incidents - Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting - Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) - Support SSL/Cloudflare operations, including automation and renewal tracking - Coordinate with internal and external stakeholders for upgrade planning and execution - Analyze recurring issues and propose process improvements or automation - Document upgrade procedures and contribute to operational runbooks - Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions - Collaborate with Cloud Services teams on escalated issues and root cause analysis - Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership - Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate - Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight Qualifications - Ability to work 2nd shift EST hours (start at 1:00pm EST) - 2–3 years of experience in cloud operations or technical support - Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) - Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services) - Understanding of networking fundamentals - Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency - Ability to follow documented procedures and clearly document troubleshooting steps and escalations - Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment - Willingness to learn new tools, platforms, and technologies in a fast-paced environment - Experience working withing a ticketing systems, support workflows and ticket escalation - Demonstrated understanding of system security, data privacy, and responsible access practices The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

• Serve as the primary execution and administration resource for Salesforce Marketing Cloud Engagement • Configure and maintain Marketing Cloud components including Email Studio, Journey Builder, Automation Studio, and Contact Builder • Build, execute, and support email campaigns, automated journeys, and triggered communications in partnership with Marketing and Communications teams • Use SQL to build and maintain data extensions, segmentation queries, and automation logic supporting campaign execution • Maintain and enhance customer journeys, decision splits, data relationships, and personalization logic • Monitor campaign performance, subscriber engagement, and automation health, providing insights to improve targeting and personalization • Perform quality assurance, testing, rendering validation, and pre-send checks to ensure accuracy and compliance • Maintain Marketing Cloud data hygiene, subscriber management, and synchronization processes • Support content and data reviews with Legal and Compliance to ensure adherence to CAN-SPAM, GDPR, and internal data usage standards • Document operational processes, standards, and Marketing Cloud runbooks • Provide supporting administration for the Salesforce CRM platform to enable marketing and communications use cases • Configure Salesforce objects, fields, page layouts, validation rules, and Flow automation related to marketing processes • Support user access, roles, profiles, permissions, and security controls in alignment with compliance requirements • Maintain CRM data integrity, consent data, and reporting used for segmentation, compliance, and customer communications • Collaborate with the Salesforce Architect/Product Owner on enhancements and platform changes impacting marketing operations • Operate within established governance models and change management processes • Support compliance with industry regulations including ERISA, SEC, FINRA, and GDPR • Assist in maintaining audit trails, documentation, and approval records for CRM and marketing activities.

Admin Assistant 3 Requisition ID req36376 Working Title Admin Assistant 3 - Decedent Affairs Position Grade 08 Position Summary The Office of the Medical Investigator (OMI), a nationally accredited program within The University of New Mexico School of Medicine Department of Pathology, is seeking a highly organized and experienced Administrative Assistant 3 to support complex operational, educational, and programmatic functions. OMI investigates deaths across New Mexico that are sudden, violent, untimely, or unexpected and serves families, communities, and legal partners with professionalism and compassion. This position plays a critical role in supportingdepartmental operations, coordinating projects, and maintaining structured workflows that support both administrative and medical education–related initiatives. The ideal candidate thrives in a fast-paced environment, demonstrates strong independent judgment, and brings advanced experience with Smartsheet’s and data-driven tracking systems. To learn more about the program, visit: https://hsc.unm.edu/omi/services/. OMI is a 24/7 facility. Applicants may work weekends/holidays. Key Responsibilities: - Establishes, updates and maintains DNA files and records. - Implements and maintains data management systems; conducts critical data research, handles problem resolution. - Provide and oversee support activities within the Decedent Affairs department. - Manage high inbound call volume and point-of-contact for next of kin, funeral homes, and law enforcement and through various communication methods. - Provide incoming and outgoing correspondence; maintaining and monitoring deadline calendar; and providing critical information relative to all areas in OMI. - Provide administrative support to Decedent Affairs department and Supervisor by utilizing knowledge of department operations to plan, develop and execute department service goals. - Complete various tasks in the processing of decedents to and from OMI. - Process critical documentation necessary for the identification and release of decedents. - Perform specialized research for effective location of next of kin. See the Position Description for additional information. Conditions of Employment - If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required. - Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement. - All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement. Minimum Qualifications High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications - Experience supporting medical education, academic programs, or healthcare operations. - Knowledge of University or academic medical center environments. - Experience creating dashboards, automated workflows, and reporting tools. - Strong written communication skills and ability to support leadership-level initiatives. - Experience in handling evidence and highly confidential information. - Experience working in the death industry. - Knowledge of anatomy, physiology, and/or kinesiology. - Ability to work under complex and/or stressful situations Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Office of the Medical Investigator (389A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $18.09 - $23.27 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 4/21/2026 Eligible for Remote Work Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Include Resume, Cover letter, 3 professional references, and Official Transcript of highest degree earned. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

Admin Assistant 3 Requisition ID req36383 Working Title Admin Assistant 3 - Autopsy Position Grade 08 Position Summary The Office of the Medical Investigator (OMI), a nationally accredited program within The University of New Mexico School of Medicine Department of Pathology, is seeking a highly organized and experienced Administrative Assistant 3 to support complex operational, educational, and programmatic functions. OMI investigates deaths across New Mexico that are sudden, violent, untimely, or unexpected and serves families, communities, and legal partners with professionalism and compassion. This position plays a critical role in supporting departmental operations, coordinating projects, and maintaining structured workflows that support both administrative and medical education–related initiatives. The ideal candidate thrives in a fast-paced environment, demonstrates strong independent judgement, and brings advanced experience with Smartsheet’s and data-driven tracking systems. To learn more about the program, visit: https://hsc.unm.edu/omi/services/. OMI is a 24/7 facility. Applicants may work weekends/holidays. Key Responsibilities: - Oversees and/or performs a range of diverse administrative activities for the morphology department. - Serves as a central point of liaison with faculty pathologists and medical trainees in the resolution of a variety of day-to-day matters concerning the morphology department. - Assists in entering outside testing requisitions into case management system and associated paperwork required to maintain chain-of-custody. - Assists in administrative problem solving, program/project planning, development, and execution of stated goals and objectives. - Researches information, compiles statistics, gathers data and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources. - Monitors, reconciles, and assists with uploading reports into the case management system. - Provides and/or oversees support activities for the unit such as answering telephones, assisting and resolving problems and inquiries of visitors, review and control of incoming and outgoing correspondence, and follow-up on operational commitments. - Provides administrative assistance with staff searches, as appropriate, to include logging employment applications and coordinating interview logistics. - Schedules appointments and maintains calendars; schedules, coordinates and facilitates meetings, facilities usage, events, and/or travel arrangements, as required. - Establishes, updates, and maintains unit's files, inventories, and records; implements and maintains data management systems, as required. - Performs miscellaneous job-related duties as assigned. See the Position Description for additional information. Conditions of Employment - If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required. - Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement. - All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement. Minimum Qualifications High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications - Ability to communicate effectively and professionally both orally and in writing - Experience supporting medical education, academic programs, or healthcare operations. - Knowledge of University or academic medical center environments. - Experience creating dashboards, automated workflows, and reporting tools. - Strong written communication skills and ability to support leadership-level initiatives. - Experience in handling evidence and highly confidential information. - Experience working in the death industry. - Knowledge of anatomy, physiology, and/or kinesiology. Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Office of the Medical Investigator (389A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $18.09 - $23.27 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 4/21/2026 Eligible for Remote Work Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please provide a cover letter. resume, three professional references, and transcripts from your highest level of education completed. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.