• Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance. • Managing 10-15 accounts approximately at one time • Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust • Lead client communications, including regular updates, reporting, and executive-ready presentations • Develop a deep understanding of client business objectives, brand positioning, and communication strategies • Partner with the Managing Director to shape account strategy and identify growth opportunities • Drive retention and organic growth within assigned accounts • Support proposal development and present strategic recommendations to clients • Identify new opportunities and collaborate with internal teams to scope and develop solutions • Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations • Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing) • Set and manage client expectations while aligning internal resources • Ensure quality control of deliverables prior to client delivery • Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently • Proactively identify risks, gaps, and opportunities within accounts • Develop clear account briefs and internal updates to ensure alignment • Provide direction and context to teams to support successful execution

**The Role Highlights 💡** **Main Responsibilities:** - Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions. - Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities. - Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience. **A Day In Your Life:** **Sales & Revenue Growth** - Drive and exceed monthly sales targets - Engage with inbound leads (parents & students) and convert them into paying customers - Identify customer needs and recommend the best tutoring solutions/packages - Upsell and cross-sell services to maximize customer value - Follow up consistently to close deals and reduce drop-offs **Account Management & Retention** - Build and maintain strong relationships with parents and students - Drive retention, renewals, and long-term engagement - Act as the main point of contact for assigned accounts **Customer Support & Operations** - Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email) - Resolve issues related to: - Payments & billing - Refunds - Technical issues - Service experience - Escalate complex cases when needed and ensure fast resolution **Process & Performance** - Track and manage customer interactions, tickets, and sales data - Optimize response time and improve customer experience metrics - Identify gaps in the funnel and suggest actionable improvements - Support continuous improvement of internal tools (CRM, ticketing systems)

Pearce Worldwide, a leading company in the logistics and supply chain industry, is seeking a highly motivated and detail-oriented Freight Broker to join our dynamic team. The ideal candidate will play a crucial role in facilitating the transportation process for our clients by connecting shippers with carriers while ensuring cost efficiency and timely delivery. This position offers an exciting opportunity for professionals who thrive in fast-paced environments and enjoy building strong relationships. As a Freight Broker at Pearce Worldwide, you will be responsible for managing freight shipments, negotiating rates, coordinating logistics, and providing exceptional customer service. Joining our team means becoming part of an innovative company that values teamwork, integrity, and excellence. We offer competitive compensation, comprehensive training, and opportunities for career growth. If you are passionate about logistics, possess strong analytical skills, and have a knack for problem-solving, we encourage you to apply and contribute to driving our company's success in the global supply chain network. Responsibilities - Develop and maintain relationships with shippers and carriers to facilitate freight shipments. - Negotiate competitive freight rates that align with company and client objectives. - Coordinate the scheduling and dispatching of shipments to ensure timely delivery. - Monitor freight shipments to track progress and resolve any issues that arise during transit. - Prepare and manage contracts, documentation, and billing related to transportation agreements. - Communicate effectively with clients, carriers, and internal teams to provide updates and address concerns. - Analyze market trends to identify opportunities for expanding the carrier network and improving service offerings.

• The Account Coordinator supports the account management team to provide exceptional service to MedOne’s clients and business partners. • Works collaboratively with and through MedOne personnel to effectively maintain processes, resolve client and member inquiries, and contribute positively to account management team and company goals. • Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries. • Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation. • Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies. • Serves as back-up to the member advocate team when call volume is high. • Represents MedOne at client benefit fairs and open enrollment meetings. • Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties. • Assists with new client and vendor onboarding tasks. • Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates. • Creates and maintains internal materials e.g., process and training documentation and data requests. • Completion of plan design testing within and outside of claim adjudication system. • Assists with CRM maintenance, report pulls, and enhancement projects. • Contributes to department and company goals.