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Based in Jacksonville, Florida, Stillwater Insurance Group is a national insurance provider offering a full suite of insurance products and services. Founded as the Fidelity Nation
Customer Service Representative
Location
United States
Posted
53 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative
Stillwater Insurance Group
Role Description Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to service requests across multiple communication channels while meeting established service level objectives - Provide policy and coverage information, including account status, transaction history, and explanations of coverage - Assist agents and policyholders with policy issuance, continuation, and updates - Process policy changes accurately and efficiently - Resolve customer complaints, concerns, and inquiries in a timely and professional manner - Build trust-based relationships by listening to customer needs and educating them on appropriate products and services - Collaborate with internal departments to ensure effective resolution of customer needs - Perform administrative and basic clerical/accounting functions as required - Adhere to company guidelines, procedures, and regulatory compliance standards - Perform other duties as assigned Qualifications - High school diploma or GED - Active Personal Lines Property & Casualty Agent License (2-20 FL) - Ability to maintain licensure in required states based on business needs - Strong verbal and written communication skills - Proficiency in database systems, internet applications, and Microsoft Office - Strong organizational skills and ability to manage multiple priorities - High level of accuracy and attention to detail - Ability to work independently and collaboratively - If remote, ability to maintain stable internet service and a quiet work environment Preferred Qualifications - Prior insurance agency or carrier experience in a customer service role - Bilingual (Spanish/English) Schedule & Additional Details - Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training - Generous additional compensation available for optional Saturday shifts What You Can Expect - A supportive, team-oriented culture - Opportunities for continued learning and career growth - Recognition for service excellence and performance - A workplace built on trust, integrity, and respect
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Customer Service Representative, Retirement (Remote)
Lincoln FinancialWe help people confidently plan for their version of a successful financial future.
Alternate Locations: Fort Wayne, IN (Indiana); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75865 The Role at a Glance We are excited to bring on a Customer Service Representative to support the Retirement Plan Services business (bilingual opportunities available!) in a work from home/remote environment. We are looking for candidates within a 50 mile radius of one of our key city locations: Charlotte (NC), Fort Wayne (IN), Greensboro (NC), Hartford (CT), Omaha (NE), or Radnor (PA). Background Details The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a virtual classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. See the role in action! Please click here to watch a realistic job preview! What you'll be doing - You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. - You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. - You will meet and/or exceed all established key performance goals including call metrics and quality. - You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. - You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution. - You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. - You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. - Training Schedule: Monday – Friday 8:30am – 5:15pm EST for the first 8 weeks. - Regular Schedule: Call center hours are 8:00am – 8:00pm EST Monday – Friday; post training schedule will be 11:15am – 8:00pm EST. - Must adhere to scheduled breaks/lunches as you are required to follow these closely. - Will work overtime as needed during peak volumes. - Advancement Opportunities - Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. - Further promotion opportunities exist within the Call Center. - Compensation: $20.10/hour - If you are fluent in both the English and Spanish language (verbal and written proficiency), you will receive an additional $1.00 per hour on your hourly rate of pay. What we’re looking for Must-have experience (Required): - High School Diploma or GED. - 0-1+ Years of general experience – does not need to be directly related to the position. - Strong written and verbal communication skills. - Ability to work with others in a fast-paced, team environment. - Ability to quickly learn complex systems and product knowledge. - Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. - Ability to be adaptable/flexible as business needs change. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Must-have capabilities: - To work from home, you must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity. - To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. 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Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $20.10 - $21.10 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
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ScaleUP WeekFour transformational days of best practices, impact and inspiration.
• Provide support and guidance to ZayZoon customers via in-app chat, and email • Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team • Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers • Assist with process improvements within Customer Care • Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base • Assist in staying on top of current technology developments applicable to the team – share your ideas with us! • Champion ZayZoon’s mission to provide responsible financial products
Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team Job Summary Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities. You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment! Job Responsibilities - Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary - Quickly become an expert in the Moultrie product suite - Resolve customer inquiries - Maintain a quality rating by following procedures and acting in the customers’ best interests Record all interactions with customers in the provided CRM system - Meet evolving department goals and metrics - Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed - Resolve routine problems and communicate solutions or requested information to the customer - Maintains an active attendance record throughout the course of this position with little to no tardies. Job Requirements - High school diploma, GED, or college-level education - MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment - Comfortable managing both phone and messaging queue conversations - Remote experience handling technical troubleshooting and issue resolution - MUST be able to work a flexible schedule including evenings and weekends - Ability to work in a remote setting with a reliable internet connection - Great communication skills, internally with team members and externally with customers - Strong time-management skills - Goal-oriented mindset - Leads by example using a proactive approach to provide optimal customer support - Always acts in the best interests of the Company and does not permit outside interests to interfere with job duties or influence actions on behalf of the Company, in alignment with Moultrie’s and EBSCO’s Employee Code of Conduct Preferred Skills - College degree - Experience working with Zendesk or a similar CRM system - Appreciation for the outdoors - Coachable, empathetic mindset - Ability to multitask Essential Job Function - Outstanding organizational, interpersonal and communication (written and verbal) skills - Good problem-solving skills and ethical behavior - Unwavering Attendance Record - Must maintain confidentiality - May require sitting for long periods of time - Works in a team-oriented environment We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Agent(e) liaison en sciences médicales – Abbott Soins du diabète (Montréal ou Québec)
AbbottAs an employer, Abbott is interested in candidates who are passionate about creating healthy solutions and making a difference in the world. Abbott offers competitive compensation,
JOB DESCRIPTION: À propos d’Abbott Abbott est un chef de file mondial de l’industrie des soins de santé qui crée des solutions scientifiques révolutionnaires visant à améliorer la santé des gens. L’entreprise est résolument tournée vers l’avenir, à l’affût des changements qui pourraient survenir dans le domaine des sciences et des technologies médicales. Être à l’emploi d’Abbott En étant à l’emploi d’Abbott, vous pourrez faire un travail qui compte, vous perfectionner et apprendre, prendre soin de vous et des membres de votre famille, rester fidèle à ce que vous êtes et vivre pleinement. Vous pourrez : • profiter de possibilités d’avancement professionnel au sein d’une entreprise internationale qui vous permettra de bâtir la carrière dont vous rêvez; • travailler pour une entreprise reconnue dans des douzaines de pays partout dans le monde comme étant un excellent milieu de travail et figurant parmi les entreprises les plus admirées dans le monde dans le classement Fortune; • travailler pour une grande entreprise reconnue comme étant l’une des meilleures où travailler, notamment pour ce qui a trait à la diversité du personnel, à la conciliation travail-famille ainsi qu’à la place des femmes dans les postes de cadres et les postes scientifiques. L’occasion à saisir Ce poste est exercé à distance dans la province de Québec, au Canada, au sein de la division Abbott Soins du diabète, et couvre le Québec et les provinces de l’Atlantique. Notre objectif est d’aider les personnes qui vivent avec le diabète à prendre leur santé en main à l’aide de produits novateurs qui fournissent des données précises visant à faciliter la prise de décisions éclairées. Nous révolutionnons la façon dont les gens surveillent leur taux de glucose grâce à notre nouvelle technologie de surveillance par capteur. L’agent de liaison en sciences médicales est le porte-parole médical et scientifique spécialisé dans les produits et les domaines thérapeutiques d’Abbott Soins du diabète. Le titulaire de ce poste, exercé sur le terrain, est responsable des échanges médicaux et scientifiques avec les intervenants d’Abbott Soins du diabète. Le titulaire offre des conseils et des avis scientifiques spécialisés à d’importants clients sur des produits et des domaines thérapeutiques pertinents d’Abbott Soins du diabète. Il participe à des échanges scientifiques et à du perfectionnement professionnel auprès d’importants leaders d’opinion et experts externes. Il assure également le soutien en matière médicale et scientifique auprès de l’équipe commerciale canadienne. L’agent de liaison en sciences médicales veille à maintenir la crédibilité scientifique d’Abbott Soins du diabète auprès de leaders d’opinion nationaux et régionaux établis et en émergence, en maintenant un dialogue scientifique et une collaboration dans les domaines de la recherche, des publications scientifiques et des échanges médicaux et scientifiques, notamment en traitant les demandes non sollicitées pour des renseignements médicaux. Il échange également régulièrement avec les membres concernés de l’équipe commerciale canadienne. Il maintient un niveau élevé de connaissances pour assurer une diffusion crédible d’information scientifique et dialoguer avec des leaders d’opinion et des fournisseurs et organisations de soins de santé. Ce que vous ferez - La principale tâche de l’agent de liaison en sciences médicales est d’établir, de favoriser et d’entretenir des relations avec d’importants leaders d’opinion afin de bâtir des connaissances exceptionnelles de la science relative aux produits. - Assurer une forte présence médicale et scientifique au nom d’Abbott Soins du diabète dans les principaux centres universitaires en facilitant des initiatives de recherche. - Créer et mettre à exécution un plan de soutien clinique et scientifique à court et long terme fondé sur une compréhension des besoins non comblés des principaux leaders d’opinion et selon le contexte concurrentiel. - Travailler en collaboration et de façon interfonctionnelle avec d’autres membres travaillant sur le terrain (Éducation Médicale Continue, Accès aux marchés, Ventes) tout en préservant son indépendance fonctionnelle. - L’agent de liaison en sciences médicales offre une expertise en protocoles cliniques aux chercheurs à des fins d’essais commandités par l’entreprise et s’assure que ceux-ci sont conformes aux objectifs de l’entreprise et aux règlements de Santé Canada et bénéficient des approbations requises. - Offrir un soutien aux chercheurs dans le cadre du programme d’études amorcées par les chercheurs en matière de processus et de domaines d’intérêt - L’agent de liaison en sciences médicales agit à titre de ressource scientifique au sein de l’organisation des Affaires médicales pour fournir des renseignements sur les états pathologiques et les produits de l’entreprise à des fins de sensibilisation et de compréhension. - Donner des présentations crédibles sur des questions scientifiques à des fournisseurs de soins de santé, individuellement ou en groupes (réunions, séances cliniques, etc.), sur demande, en visant particulièrement les leaders d’opinion. - Participer au processus de sélection pour repérer des leaders d’opinion aux qualifications pertinentes qu’Abbott Soins du diabète souhaiterait solliciter à des fins de collaboration, par exemple, pour des rôles pédagogiques et consultatifs (conseils consultatifs, congrès, symposiums, etc.), tout en veillant à maintenir un haut niveau d’intégrité scientifique lors de ces collaborations. - Assister à des réunions et conférences scientifiques pertinentes. Collaborer avec des intervenants internes pour rédiger des résumés des principales données et autres renseignements scientifiquement pertinents afin d’éclairer les priorités et initiatives stratégiques d’Abbott Soins du diabète. Représenter le domaine des Affaires médicales au kiosque d’exposition lors de réunions et congrès scientifiques nationaux. - Offrir un soutien scientifique et technique aux principaux leaders d’opinion et experts externes pour des publications d’intérêt scientifique ou médical. - Assurer que toutes les activités et interactions sont menées en tenant dûment compte de l’ensemble des lois, règlements, lignes directrices, codes de conduite, politiques d’entreprise et normes de bonnes pratiques acceptées applicables localement et à l’échelle nationale. Compétences requises - Doit pouvoir se déplacer environ 60 % du temps; possibilité de séjourner à l’extérieur plus de 24 heures ou à l’occasion pendant les week-ends. - Capacité éprouvée de travailler de façon indépendante avec un excellent sens de l’autogestion. - Capacité démontrée de fonctionner avec une supervision minimale et un degré élevé d’initiative. - Connaissances scientifiques et cliniques approfondies démontrées et capacité de comprendre et d’intégrer des concepts scientifiques complexes. - Aptitudes supérieures en communication (écrites, orales, techniques de présentation et d’animation). - Fortes aptitudes en négociation et capacité à discuter avec des leaders d’opinion et d’établir des partenariats avec ces derniers. - Compréhension des recherches cliniques et des bonnes pratiques cliniques. - Une expérience liée au diabète est un atout. - Un diplôme médical ou scientifique (IP, M.D., Ph. D. ou Pharm. D.) est préférable, mais les candidats avec un diplôme dans une discipline pertinente ou les éducateurs agréés en diabète avec une expérience démontrée seront considérés. - Minimum d’un an d’expérience dans un poste d’agent de liaison en sciences médicales dans les secteurs pharmaceutique ou biopharmaceutique, les dispositifs médicaux ou les soins de santé. - Le ou la titulaire du poste doit pouvoir bien communiquer en français et en anglais (50% du temps), car ses fonctions exigent des interactions avec des intervenants et collègues se trouvant à l’extérieur du Québec ou du Canada. Réalisez vos aspirations professionnelles en saisissant diverses occasions de carrière chez Abbott, une entreprise qui peut vous aider à bâtir votre futur et vivre au meilleur de vos possibilités. Abbott est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et ayant à cœur de favoriser la diversité au sein de sa main-d’œuvre. Visitez notre site www.abbott.com ou suivez-nous sur Facebook, à www.facebook.com/Abbott, et Twitter @AbbottNews et @AbbottGlobal. _____________________________________________________ About Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: - Career development with an international company where you can grow the career you dream of. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out remotely in Quebec Province, Canada in the Abbott Diabetes Care division to cover Quebec and Atlantic Provinces. We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. The MSL is the medical / scientific voice of expertise for Abbott Diabetes Care (ADC) products and therapeutic areas. This field-based role focuses on scientific engagement with ADC stakeholders. Provides scientific expert advice / guidance to key customers for ADC products & relevant therapeutic areas, including scientific exchange & professional development with key thought leaders / external experts and provides medical / scientific affairs support to the Canadian commercial team. The MSL serves to support the scientific credibility of ADC with established and emerging national & regional thoughts leaders, by supporting scientific dialogue and collaboration in areas of research, scientific publications, and scientific exchange, including unsolicited requests for medical information. They also interface regularly with appropriate Canadian commercial team members. They maintain a high level of knowledge to ensure credible dissemination of scientific information and dialogue with thoughts leaders, healthcare providers and healthcare organizations. What You’ll Do - The Primary focus of the MSL will be to establish, foster and maintain relationships with key opinion leaders to build outstanding scientific data awareness and advocacy in the field. - Ensure a strong medical and scientific presence for ADC in key academic centers by facilitation of research initiatives. - Create and execute a short and long-term clinical, scientific support plan based on understanding unmet needs of the key opinion leaders and the competitive landscape. - Work collaboratively and cross-functionally with other in-field members (Continuing Health Education, Market Access, Sales) while retaining functional independence. - The MSL will provide clinical protocol expertise to investigators for use in company sponsored and ensure that they are consistent with the company’s objectives, HC regulations, and necessary approvals. - Provide support to investigators about the process and areas of interest regarding the Investigator Initiated Study program - The MSL will act as a clinical and scientific resource within the Medical Affairs organization for information pertaining to disease states and the company’s products to ensure awareness and understanding. - Deliver credible presentations on scientific matters to health care providers, individually or in groups (meetings, clinical sessions, etc.), where requested. - Participate in the selection process to identify appropriately qualified thought leaders, ADC would wish to engage in collaborative efforts – such as educational and advisory roles (Advisory Boards, Congresses, Symposia, etc.) while ensuring a high level of scientific integrity in these collaborative efforts. - Attend relevant scientific meetings and conferences. Collaborate with internal stakeholders to develop summaries of key data and other scientifically relevant information to inform ADC strategic priorities and initiatives. Staff the Medical Affairs area of the exhibit booth at national scientific meetings and congresses - Provide key thought leaders / external experts with scientific and technical support for publications of scientific or medical interest. - Ensure that all activities and interactions are conducted with due regard to all applicable local and national laws, regulations, guidelines, codes of conduct, company policies and accepted standards of best practice. Required Qualifications - Must be able to travel 60% of the time, including ability to travel overnight and occasionally on weekends. - Proven ability to work independently with excellent self-leadership. - Demonstrates ability to function with minimal supervision and a high degree of initiative. - Demonstrates in depth scientific and clinical knowledge and ability to understand and integrate complex scientific concepts. - Possess superior communication skills (written, verbal, presentation, and facilitation skills). - Strong negotiation skills and ability to build partnerships with opinion leaders. - Understanding of Clinical Research/Good Clinical Practice. - Diabetes experience is preferred. - Medical or Scientific degree (NP, M.D., PhD or Pharm D.) is preferred but candidates with a degree in a relevant discipline or CDE and demonstrated experience will be considered. - Minimum 1 year of experience in an MSL role in the pharmaceutical/biopharmaceutical/device industry/health care. - The incumbent must have the ability to communicate well in French and in English (50% of the time), as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Medical & Scientific Affairs DIVISION: ADC Diabetes Care LOCATION: Canada > Quebec : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable


