• Craft the community blueprint: You’ll help design the foundation of Proton’s community ecosystem: • Architect the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection. • Build systems, frameworks, and rituals that scale belonging and participation. • Define how members join, contribute, get recognized, and stay engaged. • Build & lead Proton’s ambassador program: You’ll create the next evolution of Proton’s ambassador experience: • Design ambassador journeys, contribution loops, rewards, and governance. • Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL. • Work with marketing, social, and product to connect ambassadors to brand and product moments. • Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live: • Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms. • Foster real conversations, create rituals, and shape touchpoints that feel human. • Identify community needs early and be the connective tissue between users and internal teams. • Guard the health & safety of Proton’s brand reputation: You’ll protect the integrity of the Proton brand and community: • Monitor sentiment, guide crisis responses, and ensure brand safety. • Set clear policies, moderation standards, and community guidelines. • Partner with product and engineering teams to turn insights into roadmap input.

• Build and maintain strong relationships with customers, community members, affiliates, ambassadors, and influencers across Bark’s social and community platforms • Monitor, moderate, and respond to conversations on Bark’s social media accounts and online review sites in a timely, thoughtful manner • Create and share engaging, on-brand content across social and professional channels • Develop deep knowledge of the Bark product suite to provide accurate guidance and light troubleshooting within online communities • Partner closely with content, customer support, product, engineering, and partnerships teams to surface trends, customer feedback, product insights, and emerging issues • Help identify recurring questions, pain points, and opportunities to improve customer education and experience

• Deliver engaging, high-quality virtual and in-person training experiences for strategic enterprise clients and partners, with the goal of driving Headspace adoption and employee engagement. • Facilitate sessions on mental health and well-being topics with confidence, care, and credibility, reflected in consistent positive client feedback. • Support client launches, key meetings, and high-impact moments as a trusted facilitator and thought partner. • Support with cross-functional event coordination for strategic accounts and events. • Drive and evolve Headspace’s Champions and Community programs, developing products and experiences that engage champions and leaders within client organizations. • Own the day-to-day experience of the Client Admin Community, including moderation, programming, forums, meetups, and events. • Act as a consultative partner to enterprise clients, helping shape engagement strategies and recommending relevant training and community experiences. • Partner closely with the Client Success team to support high-impact and higher-complexity enterprise accounts, contributing to long-term client success and reduced risk. • Create new and update existing Headspace training content in response to client feedback, business needs, and team strategy. • Support training and engagement projects from concept through delivery, collaborating with leadership and cross-functional partners to solve challenges and build scalable solutions. • Design net-new trainings and engagement products from a blank slate, aligned with Headspace’s brand, voice, and design principles. • Support the training and ongoing development of Headspace’s internal and external facilitator network. • Contribute to strategic team initiatives as priorities evolve, which may include building new engagement products, improving processes, supporting data analysis, or enabling internal teams. • Commit to ongoing personal and professional development, including continued learning in mental health, facilitation, and Headspace content.

Job Title: Community Strategy Enablement Manager Department: Customer Success About the Role The Community Strategy Enablement Manager will provide the operational and analytical backbone that allows the Head of Community Strategy to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Enablement Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts.This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers. Only applicants based in the state of Arizona will be considered for this position. What You'll Do Internal Enablement Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers. Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early. Retention & Engagement Drive retention across assigned customer accounts. Actively partner with community-based organizations to strengthen relationships and address shared goals. Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met. Foster meaningful connections that enhance customer and community outcomes. Operational Process Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations. Facilitate weekly escalation review meetings and track follow-up actions across teams. Analytics & Insights Track, and report escalation campaign metrics in Salesforce. Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts. Be innovative & think outside the box when it comes to developing new models that drive user adoption Communication and Events Work with Marketing on Community-facing materials Support Community-focused Marketing events. You’re a great fit for this role if 3+ years of professional work experience suggested 1-3+ years of customer success, community engagement, or related work experience Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote