• Deliver engaging, high-quality virtual and in-person training experiences for strategic enterprise clients and partners, with the goal of driving Headspace adoption and employee engagement. • Facilitate sessions on mental health and well-being topics with confidence, care, and credibility, reflected in consistent positive client feedback. • Support client launches, key meetings, and high-impact moments as a trusted facilitator and thought partner. • Support with cross-functional event coordination for strategic accounts and events. • Drive and evolve Headspace’s Champions and Community programs, developing products and experiences that engage champions and leaders within client organizations. • Own the day-to-day experience of the Client Admin Community, including moderation, programming, forums, meetups, and events. • Act as a consultative partner to enterprise clients, helping shape engagement strategies and recommending relevant training and community experiences. • Partner closely with the Client Success team to support high-impact and higher-complexity enterprise accounts, contributing to long-term client success and reduced risk. • Create new and update existing Headspace training content in response to client feedback, business needs, and team strategy. • Support training and engagement projects from concept through delivery, collaborating with leadership and cross-functional partners to solve challenges and build scalable solutions. • Design net-new trainings and engagement products from a blank slate, aligned with Headspace’s brand, voice, and design principles. • Support the training and ongoing development of Headspace’s internal and external facilitator network. • Contribute to strategic team initiatives as priorities evolve, which may include building new engagement products, improving processes, supporting data analysis, or enabling internal teams. • Commit to ongoing personal and professional development, including continued learning in mental health, facilitation, and Headspace content.

Job Title: Community Strategy Enablement Manager Department: Customer Success About the Role The Community Strategy Enablement Manager will provide the operational and analytical backbone that allows the Head of Community Strategy to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Enablement Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts.This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers. Only applicants based in the state of Arizona will be considered for this position. What You'll Do Internal Enablement Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers. Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early. Retention & Engagement Drive retention across assigned customer accounts. Actively partner with community-based organizations to strengthen relationships and address shared goals. Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met. Foster meaningful connections that enhance customer and community outcomes. Operational Process Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations. Facilitate weekly escalation review meetings and track follow-up actions across teams. Analytics & Insights Track, and report escalation campaign metrics in Salesforce. Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts. Be innovative & think outside the box when it comes to developing new models that drive user adoption Communication and Events Work with Marketing on Community-facing materials Support Community-focused Marketing events. You’re a great fit for this role if 3+ years of professional work experience suggested 1-3+ years of customer success, community engagement, or related work experience Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Community Engagement Lead - Gray-Market Whisperer Austin, TX or Remote (US preferred) (One of the first 10 hires, reports straight to founders) You live online. You speak fluent Reddit, X, TikTok, Telegram, and the private Discords where peptides actually move. You’ve pinned, dosed, or at least obsessively tracked GLP-1s, BPC-157, or some research-grade unicorn. Memes are your native tongue; you smell astroturf a mile off. The job is simple on paper, brutal in practice: - Be Finnrick’s voice inside every peptide tribe—MAGA iron addicts, tinfoil biohackers, autistic data monks, and literal PhDs—without ever picking a side. - Translate lab reports into shitposts, calm flame wars with chain-of-custody receipts, and turn lurkers into mail-in testers. - One hour you’re debunking a vendor in a 4chan thread, the next you’re live on TikTok injecting saline for transparency theater. What you’ll ship in 90 days: - A cross-platform content engine that turns HPLC graphs into viral hooks. - Email sequences that feel like DMs from a trusted plug, not a newsletter. - Real-time intel dashboard tracking every new peptide Telegram drop and Reddit ban wave. - A meme lexicon that makes “third-party tested” cooler than “research only.” Hard mode (this is the filter): - You must earn trust from people who trust no one. - You’ll be ratioed by shills, doxx-threatened by vendors, and nitpicked by spectrum geniuses who cite 40-year-old rodent studies. - You’ll still keep every faction sending vials. Qualifications - Ran a channel that broke 50k engaged (any platform). - Can cut a 15-second TikTok and a 2-hour breakdown video. - Used peptides yourself: stack, purpose, source don’t matter. - AI prompt wizardry without sounding like ChatGPT. - CET to CT time zones, US preferred. Benefits - $85-125k salary. - 0.3-0.6% equity. - Full health benefits. - Pick your tools. - Austin HQ or remote (travel 4x/year). Company Description

• Support the Social Media Manager in interacting with the community across various social media platforms (Instagram, TikTok, Facebook, Threads, WhatsApp, etc.) • Respond to comments, answer questions, and actively engage in dialogue with customers and followers • Monitor topics within the book community and contribute to content planning • Moderate the community across different platforms and create original formats (polls, groups, challenges, etc.)