• Support a critical operational function within DoorDash’s New Verticals business • Work cross-functionally across multiple teams and surface areas • Operate as a self-directed shift owner responsible for maintaining operational stability • Develop strong operational judgment in a fast-paced environment • Leverage automation and AI-enabled tools to improve efficiency and reduce manual effort • Ensure processes and workflows are executed consistently and effectively • Take ownership of complex issues and drive them to resolution • Serve as primary shift owner during assigned hours • Proactively monitor live fulfillment metrics to identify and resolve bottlenecks • Execute daily standard operating procedures and support new pilots • Engage consumers, merchants, or dashers via phone, text, or chat • Independently troubleshoot issues and drive resolution end-to-end • Manage and resolve cross-functional escalations • Act as first-line incident lead during operational disruptions • Leverage AI-enabled monitoring and automation tools • Test new tools and workflows, provide feedback, and improve efficiency • Create and maintain documentation to support quality and operational consistency • Use internal tools and dashboards to address operational issues • Demonstrate strong ownership and bias for action in maintaining operational excellence

Job Summary Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. Key Responsibilities: - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Compensation: $19.50/hour Keys to Success: - High school diploma or GED required - Strong COMPUTER LITERACY skills required - Previous knowledge of a CRM System (is a plus) - Goal-oriented—you set high standards for yourself and work to achieve them - Excellent verbal and written communication, persuasive speaking and listening skills - Ability to use good reasoning skills and to adapt on the fly - Great organizational skills and ability to multitask - Can work in a fast-paced environment and under pressure - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps - Isolated work environment away from others during scheduled shifts The candidate(s) offered this position will be required to submit to a background investigation. Endurance Warranty is an E-Verify Company. Our Benefits Include: - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: - Customer First: We prioritize customer satisfaction in every decision. - High Quality: True quality means premium materials and rigorous production standards you can feel good about. - Essential Design: We focus on timeless, functional essentials instead of chasing trends. - Always a Better Deal: Innovation and transparency ensure value for both customers and partners. - Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Customer Experience Specialist Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction. Responsibilities - Own each customer interaction from start to finish, ensuring clarity, care, and confidence. - Resolve issues with empathy, turning challenges into positive experiences. - Navigate tools efficiently while keeping the human touch. - Share insights and recurring patterns to help improve the experience. - Become a product expert to guide customers authentically. What Success Looks Like - CSAT ≥ 4.8/5 - First-Contact Resolution ≥ 80% - QA Score ≥ 95% - Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s) - Contributes at least one actionable improvement per month What You Bring - Digital Intelligence: Comfortable adopting new tools to enhance service. - Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. - Ownership: Takes full responsibility for outcomes and anticipates customer needs. - Adaptability: Thrives amid change while maintaining calm and consistency. Growth Opportunities - Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness) - Leadership Tracks: Senior Associate → Team Lead → CX Manager - Enablement Tracks: Quality & Training or Workforce Management Why You’ll Love Working Here - Impactful work shaping customer loyalty - Culture of ownership and autonomy - Continuous growth in a fast-paced, luxury-brand environment - Beautiful products, transparent pricing, and happy customers Compensation & Benefits - $23/hour with tenure based increases - Up to $1,000/month performance bonus - 3-week paid training and onboarding - Set schedule with guaranteed hours - Medical, dental, vision, life, disability, 401(k), and more - Referral bonuses of up to $1,000. Qualifications Required: - High School diploma or GED - Minimum 2 years of customer service experience - Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally - Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $23—$23 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

AlGooru is hunting for the next generation of Support talents! We’re looking for a Customer Support Lead Who Are We ❓ 📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals). 🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others. 💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. The Role Highlights 💡 Main Responsibilities: - Build the Customer Support department from (almost) scratch. - Contribute significantly to the company’s goal of delivering exceptional user experiences and top-tier support across various channels. - Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals A Day In Your Life: Strategic Planning and Roadmap Execution - Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors - Hire and onboard new Customer Support agents - Lead, support, and coach Support agents to maintain service quality and consistency - Utilize and optimize tools and systems to improve team productivity and service quality - Gather and communicate feedback from the Tutor Community to support strategic improvements Customer Operations, Analysis & Reporting - Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities - Track and analyze support metrics to monitor performance, identify trends, and improve service quality - Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs - Collect, analyze, and relay customer and tutor feedback to improve processes and service quality - Implement short-term solutions and contribute to long-term operational improvements - Collaborate with internal teams to align Customer Support activities with company goals and initiatives Customer Experience, Escalations & Brand Representation - Serve as the main escalation point for complex customer and tutor issues - Oversee handling of customer and tutor inquiries across phone and messaging platforms - Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues - Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting - Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows) - Collaborate with Product teams by translating customer feedback into actionable insights - Ensure brand values and tone are consistently reflected across all customer interaction channels