100% Remote – Be Part of Our Record-Breaking Team! Please Note: We are only hiring U.S. residents legally authorized to work in the United States with a Social Security Number. We are not hiring in Massachusetts. Requirements / Responsibilities / Rewards March 2023 marked a monumental milestone—our company achieved its biggest weekly, monthly, and quarterly records ever. As we continue this incredible growth, we are expanding our team with talented individuals ready to rise to the challenge. With world-class support, unparalleled mentorship, and endless career opportunities, this could be the transformative career change you’ve been searching for. What We Offer: - Work-from-Home Stability: Build your career on a solid, flexible foundation. - Growth & Development: Access virtual workshops and trainings to expand your skills. - Weekly Pay & Bonuses: Earn consistent income plus rewards for top performance. - Union Contract & Representation: Your rights are protected every step of the way. - Comprehensive Benefits: Life insurance (including accidental death), plus medical reimbursement. - Cutting-Edge Tools & Technology: Use industry-leading resources to succeed. - Leadership Conventions & Incentive Trips: Gain inspiration, network, and reward your hard work. - Team Bonding: Form lasting relationships with colleagues through unforgettable experiences. How to Apply: Submit your compensation requirements and an updated resume for review. Community Wellness First: All interviews will be conducted via Zoom video conferencing for your safety and convenience. Ready to join a team making history every day? Apply now and help shape the future while accelerating your career!

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job Description In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies. This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem. Key Responsibilities - Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges. - Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making. - Portfolio Management: Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success. - Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps. - Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment. - Leadership & Mentorship: Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery. - Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance. Ideal Qualifications - 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management, including 2+ years managing enterprise-level accounts. - Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders. - Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations. - Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus. - Willingness to travel 25%+ to engage with customers on-site. ​ This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $75,000 - $120,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. We will be reviewing applications for this role from the end of January 2026 to Mid February 20026 #LI-DB1 Basic Requirements - 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management. - Must be able to obtain background clearance as required by government customers. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Servicing your assigned book of business • Acknowledge customer’s inquiry within 1 business day • Create and maintain PDET cases as outlined in policy guidelines • Acts as the single point of contact for client’s operational inquiries and escalated issues • Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance • Provides plan document interpretation and ensures the client’s questions are addressed • Conduct client portal training • Supports operational departments to enhance the member experience through improved workflows and process improvements • Identify opportunities that support account owners in developing and delivering strategic plans

Summary Yelp is looking for a Employee Advocate Coordinator to partner with our Advocate Partners. You will be part of a dynamic team of employee relations experts integrated into a high-performing People Operations team. You will help the Advocate Partner function succeed at Yelp, which in turn will maintain and improve upon our engaging and inclusive culture. The Employee Advocate Coordinator partners with the Advocate Partner in supporting team members, leaders and the company as a whole, assisting with employee professional and personal concerns and assisting leaders through HR situations. The Employee Advocate Coordinator manages administrative tasks for their assigned Advocate Partner(s) and supports Yelpers, such as managing HR documentation and covering for senior team members as needed. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do: - Partner with one or more Advocate Partners in supporting an average of 1,000+ Yelpers - Assist with all behind-the-scenes administrative tasks in support of Advocate Partners, including handling and saving performance management documentation - Conduct exit interviews, analyze the results, and identify trends with the Advocate Partner and/or leadership - Manage, track, and complete unemployment claims, including representing the organization in unemployment hearings as needed - Answer employee and leader questions regarding benefits resources, leaves of absence, etc. and act independently to move employees forward in the appropriate process as needed, which includes partnering with the relevant team(s) - Support Advocate Partners in conducting internal team member investigations typically by taking notes, documenting the case in our case management system, and asking questions - Represent the Advocate Partner team in separation meetings as needed - Act as an out of office cover for Advocate Partners as needed - You will complete other duties as assigned What it takes to succeed: - You have a Bachelor's degree or equivalent experience in Business Administration, Human Resources, or another relevant field. - You are hungry to continue learning and growing in your career. - You have the ability to remain professional under pressure. - You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary. - You have a demonstrated ability to set priorities, manage multiple responsibilities, and deliver against deadlines. - You have excellent verbal, written, and presentation communication skills. - You hold impeccable discretion when handling sensitive and confidential information. What you'll get: - Effective your first day: Full medical, vision, and dental - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday - Up to 14 weeks of parental leave - Monthly wellness subsidy - Work from home reimbursement - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Compensation range for this position is $42,000.00- $65,000.00 annually. You may also be offered a bonus and benefits. Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote