With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!  Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. Purpose: This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Manager, Customer Service. Essential Duties and Responsibilities: - Serves as first point of contact for incoming billing customer service calls. - Provides optimum customer service, including quality assurance, for all patient inquiries. - Answer high-volume incoming communications from customers/patients. - Returns all phone messages within 24 hours of receipt. - Must be able to deal diplomatically with complaints and function well under pressure. - Utilize resources and conduct research to troubleshoot and resolve patient issues. - Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account. - Updates insurance and demographic information as necessary on patient accounts. - Accurately documents patient accounts of all actions taken. - Set up payment plans and take credit card payments over the phone. - Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax. - Participates in special projects as needed. - Maintains regular and predictable attendance. - Adheres to Code of Conduct and Mission & Value Statement. - In addition to the above job responsibilities, other duties maybe assigned.

Role Description Form Health is currently seeking an experienced Registered Dietitian Diabetes Specialist to join our cardiometabolic team. The Registered Dietitian will be responsible for providing individualized, ongoing, comprehensive medical nutrition therapy to patients through our telehealth platform. The ideal candidate has a strong background in the field of diabetes and weight management, a positive, non-judgemental attitude, takes initiative, and is looking to continuously grow and improve our cardiometabolic program. This is a full-time, 40-hour-per-week position with flexible schedule options. Job Responsibilities: - Work closely with Form Health obesity medicine physicians and endocrinologists, PAs and NPs to provide intensive, ongoing medical nutrition therapy support to patients via regular video visits. - Establish a professional and effective relationship with all patients, providing care that is comprehensive, empathetic, and evidence-based. - Create customized nutrition plans for patients based on their individual needs. - Provide nutrition education and counseling around diabetes self-management (primarily Type 2 Diabetes), healthy eating, and behavior change. - Act as a clinical specialist in diabetes including data interpretation with the use of Continuous Glucose Monitors (CGMs) or glucometers. - Support patients with complex co-morbidities including Chronic Kidney Disease (CKD) and Cardiovascular conditions. - Review and offer feedback on patients’ daily food photos. - Support patients in between visits via daily text messaging in the Form Health app. - Work to grow and enhance our cardiometabolic program in a fast-paced, ever-changing environment. Qualifications - Registered Dietitian with at least 3-5 years experience in counseling, behavior modification techniques, and working with patients with diabetes (primarily Type 2 Diabetes). - Certified Diabetes Care and Education Specialist (CDCES) highly preferred. - Experience working in medical weight loss, with patients on weight loss medication, using meal replacement plans, leading support groups, and strong cognitive-behavioral therapy counseling techniques. Benefits - Competitive salary. - Comprehensive health benefits (medical, dental, vision). - 401k. - Flexible work schedules and paid time off. - Paid parental leave. - Ability to participate in Form4Form, Form Health's weight loss program available to all employees and their dependents. Company Description Form Health is a virtual-only obesity medicine clinic and digital health company, whose mission is to provide access to the highest quality of care to help patients lead healthier lives. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Role Description Wir suchen für unseren Bereich "Customer Success" Verstärkung. Hast du schon mal in diesem Bereich gearbeitet oder es ist der Bereich, den Du Dir für Deinen nächsten Karriereschritt gut vorstellen kannst? Dann bist Du hier genau richtig! - Unterstützung unserer neuen Kunden bei der ersten Nutzung unserer Systeme - Beantwortung technischer Anfragen - Schwerpunkt auf den Erfolgen unserer Kunden bei der Nutzung unserer Produkte - Teil eines festen Teams, das Kunden mit technischen und allgemeinen Fragen betreut - Erste Anlaufstelle für neue und bestehende Kunden - Beantwortung von Anfragen per Telefon, E-Mail, Chat und anderen Kanälen - Onboarding zur Einarbeitung in die Aufgabe - Lieferung von Informationen und zeitnahe Lösung von Kundenanliegen - Komplexere Anfragen an interne Fachteams weiterleiten - Dokumentation von Kundeninteraktionen und Lösungen klar und präzise - Beitrag zur kontinuierlichen Verbesserung der Kundensupportprozesse von SIDES Qualifications - Erfahrung in der Unterstützung und Beratung von B2B-Kunden, idealerweise in einem SaaS-Unternehmen oder ähnlichem Umfeld - Erfahrungen im Kundenservice, technischen Support oder Account Management sind ein Plus - Lösungsorientiertes Denken und kühler Kopf in dynamischen Situationen - Kundenorientierung und Gespür für die Probleme der Kunden - Freude daran, Probleme zu lösen - Deutsch und Englisch in Wort und Schrift, weitere europäische Sprachen von Vorteil Benefits - Firmenrabatte (CorporateBenefits), Zugang zu mehreren Mitarbeiterrabatten - Rabatt auf eine Fitnessstudio-Mitgliedschaft - E-Learning-Möglichkeiten - Mental Health-App-Einrichtung: InstaHelp - Hochwertige Arbeitsausstattung - Freiheit und Verantwortung in der täglichen Arbeit innerhalb des Teams - Persönliches Wachstum und kontinuierliches Lernen haben oberste Priorität - Regelmäßige Feedback-Zyklen und Möglichkeiten zur Teilnahme an Seminaren, Workshops und Kongressen

Role Description Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to service requests across multiple communication channels while meeting established service level objectives - Provide policy and coverage information, including account status, transaction history, and explanations of coverage - Assist agents and policyholders with policy issuance, continuation, and updates - Process policy changes accurately and efficiently - Resolve customer complaints, concerns, and inquiries in a timely and professional manner - Build trust-based relationships by listening to customer needs and educating them on appropriate products and services - Collaborate with internal departments to ensure effective resolution of customer needs - Perform administrative and basic clerical/accounting functions as required - Adhere to company guidelines, procedures, and regulatory compliance standards - Perform other duties as assigned Qualifications - High school diploma or GED - Active Personal Lines Property & Casualty Agent License (2-20 FL) - Ability to maintain licensure in required states based on business needs - Strong verbal and written communication skills - Proficiency in database systems, internet applications, and Microsoft Office - Strong organizational skills and ability to manage multiple priorities - High level of accuracy and attention to detail - Ability to work independently and collaboratively - If remote, ability to maintain stable internet service and a quiet work environment Preferred Qualifications - Prior insurance agency or carrier experience in a customer service role - Bilingual (Spanish/English) Schedule & Additional Details - Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training - Generous additional compensation available for optional Saturday shifts What You Can Expect - A supportive, team-oriented culture - Opportunities for continued learning and career growth - Recognition for service excellence and performance - A workplace built on trust, integrity, and respect