Are You Passionate About Making Every Second Count? Become Our Next WFM Real-Time Analyst! Step into a high-impact role where your sharp eye and quick decisions drive performance. As a WFM Real-Time Analyst, you'll be the pulse of our operations—monitoring live queues across all channels, tracking agent attendance and adherence in real time, and helping us hit our service goals with precision and consistency. What you will do WFM Real Time Analyst - Monitoring call queues and agent statuses in real time, facilitating swift communication and action across teams in the US, Philippines, Costa Rica, India, and South Africa. - Managing real-time scheduling updates and approving off-phone activities using WFM scheduling tools to ensure optimal resource alignment throughout the day. - Generating, validating, and analyzing performance and staffing reports, and making data-driven recommendations to optimize productivity and meet billability targets. - Ensuring timely and accurate reporting, with updates delivered throughout the day to support strategic decisions and operational visibility. - Supporting the implementation of new WFM technologies, helping drive innovation and continuous improvement across the function. - Leading weekly meetings and delivering WFM onboarding sessions for new hires, promoting understanding of tools, metrics, and real-time practices. - Taking initiative to support additional tasks and responsibilities as needed flexibility and problem-solving are essential in this evolving environment. What We're Looking For - At least 2 years of college education, preferably with a background in Computer Science, Mathematics, Analytics, Project Management, or Business Administration - Proficient in Microsoft Office Suite, especially Excel (pivot tables, formulas, reporting tools) - Strong analytical and problem-solving skills with keen attention to detail - Ability to thrive in a fast-paced, real-time environment and collaborate across global teams What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

• The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. • Proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. • Acting as technical liaison and broker of services with various vendors. • Providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. • Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.

• Conduct medical records reviews with accurate diagnosis code abstraction • Utilize HHS’ Risk Adjustment Model to confirm accuracy of HCC • Apply longitudinal thinking to identify valid data elements • Perform various documentation and data audits • Collaborate and coordinate with team members and matrix partners • Coordinate with stakeholders to execute efficient RA programs • Communicate effectively across all audiences • Develop and implement internal program processes ensuring compliance with CMS/HHS

• Design and convey to the development teams overall and end-to-end architecture for Oracle Fusion Cloud applications, which span across project portfolio management and Cloud finance integrating with GL, AP, AR, etc. • Provide expertise in Oracle Cloud architecture, data models, customizations, and integrations. • Lead end-to-end solution development for Oracle Fusion Cloud, ensuring it aligns with business objectives and technical requirements. • Provide technical leadership and guidance throughout the project lifecycle, from planning and design to implementation and post-implementation support. • Establish and enforce technical guidelines, development standards, and governance for Oracle Fusion applications. • Communicate and lead client’s through process improvements using industry best practices. • Own scope by identifying and proposing change requests. • Collaborate, and foster a collaborative and innovating work environment, with business and technical stakeholders to understand requirements and translate them into robust Oracle Fusion Cloud solutions. • Act as a subject matter expert in Oracle Cloud technologies and liaison between business, functional, and technical teams to ensure seamless integration. • Mentor and guide developers and other team members in the implementation of Oracle Fusion solutions. • Architect and convey to the development team to implement extensions to Oracle Fusion Cloud to meet specific business needs • Design and oversee complex integration solutions between Oracle Fusion Cloud and other third-party systems. • Innovate and provide recommendations for continuous improvement, optimization, and the adoption of new tools and technologies for the Highstreet NexTech Lab.