About Valatam We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role You are the right fit for this role if you can help our clients coordinate projects, manage operational tasks, and ensure smooth, efficient workflows. This is a 100 % remote, full-time position. Key Responsibilities  - Document processes and maintain accurate records. - Upload and organize files in Google Drive. - Perform data entry and internal reporting tasks. - Manage emails and communication with clients and vendors. - Support research and document handling. - Other similar or related tasks.

Summary Guidewire Software is seeking a Director, Talent Acquisition Operations and Strategy Guidewire is seeking a Director, Talent Acquisition Operations and Strategy to lead the infrastructure, systems, and global delivery of our Talent Acquisition function. Reporting to the VP, Talent Acquisition, this role owns how recruiting operates at scale—spanning TA technology, process design, coordination, employer brand, and vendor strategy. You will partner closely with TA leadership, Finance, Procurement, and Business Technology to drive efficiency, consistency, and a high-quality hiring experience globally. Job Description What You’ll Own - TA Operations & Process: Design and optimize end-to-end recruiting processes globally; drive efficiency, consistency, and strong candidate experience - TA Technology: Own strategy and optimization of our tech stack (e.g., Workday, HiredScore, Joveo, LinkedIn); partner with Business Tech on integrations and enhancements - AI & Automation: Define and drive the adoption of AI-enabled recruiting and automation across the TA lifecycle, identifying opportunities to streamline workflows, enhance decision-making, and elevate both recruiter and candidate experience - TA Coordination Team: Lead global delivery for scheduling, offers, and background checks; define service models and SLAs - Employer Brand: Own global employer brand strategy, career site, and talent marketing campaigns - Vendors & Contracts: Manage agencies, job boards, and technology partners; partner with Procurement and Finance on spend and performance - Data & Insights: Own TA reporting and dashboard content; ensure data integrity and actionable insights - Global Compliance: Ensure alignment with global regulations (e.g., GDPR) and consistent governance What You Bring - 10–15+ years in global Talent Acquisition, with strong experience in TA Operations, TA Technology and Recruiting Enablement - Proven ability to build and scale global recruiting infrastructure and processes - Proven ability to identify, implement, and scale AI and automation solutions across the recruiting lifecycle to drive measurable impact (e.g., efficiency, funnel conversion, candidate experience) - Deep experience with ATS/CRM systems (e.g., Workday) and modern recruiting tools - Experience leading TA coordination or centralized TA operations teams - Strong vendor, stakeholder, and project management skills - Analytical mindset with ability to translate data into action - Experience operating in a global environment with complex compliance requirements The US base salary range for this full-time position is $168,000 - $252,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Job Title National Operations Center Dispatcher Job Description Summary Schedule: Monday - Friday 7:30am - 4pm The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role actively monitors the dispatch board, communicates with vendors using the VOIP system and other communication tools, and ensures work orders progress in accordance with client requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry within work orders, and escalates exceptions to the Lead Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required.Job Description Schedule: Monday - Friday 7:30am - 4pm Key Responsibilities Work Order Intake & Triage - Review incoming reactive and preventative maintenance work orders through client platforms and CMMS systems - Verify work order details including location, priority, scope, and contact information - Assign work orders to approved vendors or internal technicians according to dispatch guidelines - Ensure work orders are updated accurately throughout the lifecycle Dispatch Board Monitoring & Follow-Up - Continuously monitor the dispatch board and assigned work queues to ensure work orders are progressing in accordance with SLA requirements - Proactively follow up on open work orders to obtain status updates, ETAs, and completion details - Identify delayed, stalled, or at-risk work orders and take action to move the request forward - Prioritize work orders based on urgency, SLA, and client impact - Escalate issues, delays, or risks to the Lead Dispatcher or Supervisor as needed Vendor Coordination & VOIP Communication - Utilize the VOIP system and other communication tools to contact vendors, confirm service acceptance, and obtain estimated time of arrival (ETA) - Coordinate with vendors to ensure timely response and completion of service requests - Maintain communication with vendors to ensure service progress and resolution - Notify leadership when vendor responsiveness or performance does not meet expectations Client Updates & Internal Communication - Provide status updates through system notes, email, or client platforms as required - Communicate clearly and professionally with vendors, clients, and internal teams - Ensure all communication follows operational procedures and service standards - Support shift handoff communication to ensure continuity of service Financial Entry & Approval Support - Enter vendor quotes, estimates, and service costs into the work order system - Verify pricing aligns with scope of work and standard guidelines when applicable - Submit financial information through the approval workflow as required - Notify the Lead Dispatcher or Supervisor when pricing exceeds the authorized Not-To-Exceed (NTE) amount - Ensure all required notes, attachments, and documentation are included for approval SLA Compliance & Documentation Accuracy - Execute dispatch activities in accordance with defined SLAs and priority requirements - Monitor response times, acknowledgments, and completion deadlines - Maintain accurate notes, timestamps, and status updates in all systems - Ensure work orders contain complete information before closure - Follow documentation standards required for reporting, audits, and client review Team Collaboration - Work closely with CSRs, Lead Dispatchers, and Supervisors to maintain workflow efficiency - Assist with coverage during high-volume periods - Follow established processes and operational guidelines - Participate in training and process improvement initiatives - Other duties as assigned by designated Leads, Supervisor, or Senior Leadership. Qualifications Required - 1–3 years of experience in dispatch, coordination, customer service, or operations support - Experience working in a fast-paced or high-volume environment - Strong organizational and time management skills - Excellent verbal and written communication skills - Ability to manage multiple tasks simultaneously - Comfortable working in a phone-based and system-driven environment - Experience with ticketing systems, CMMS, or workflow tools Remote Work Requirements - High‑speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow. - Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information. - Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection. - The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity. - To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss. Preferred - Experience in facilities, maintenance, or service operations - Experience coordinating vendors or subcontractors - Experience working with service level agreements (SLAs) - Experience with VOIP or call center platforms - Experience working in a remote or virtual operations environment Key Competencies & Traits - Detail-oriented and organized - Strong follow-through and accountability - Able to work under pressure in a fast-paced environment - Professional communication skills - Ability to follow structured processes - Strong problem-solving skills - Calm and focused during high-volume situations - Team-oriented with willingness to support others Performance Measures Success in this role will be measured by: - SLA compliance and response time adherence - Accuracy and timeliness of work order processing - Vendor and internal technician coordination effectiveness - Quality and consistency of client communication - Work order closure accuracy and documentation quality - Ability to manage workload volume without service degradation Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $18.28 - $21.50 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”

Job Title National Operations Center Dispatcher Job Description Summary Schedule: Monday - Friday 1pm - 9:30pm The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role actively monitors the dispatch board, communicates with vendors using the VOIP system and other communication tools, and ensures work orders progress in accordance with client requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry within work orders, and escalates exceptions to the Lead Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required.Job Description Schedule: Monday - Friday 1pm - 9:30pm Key Responsibilities Work Order Intake & Triage - Review incoming reactive and preventative maintenance work orders through client platforms and CMMS systems - Verify work order details including location, priority, scope, and contact information - Assign work orders to approved vendors or internal technicians according to dispatch guidelines - Ensure work orders are updated accurately throughout the lifecycle Dispatch Board Monitoring & Follow-Up - Continuously monitor the dispatch board and assigned work queues to ensure work orders are progressing in accordance with SLA requirements - Proactively follow up on open work orders to obtain status updates, ETAs, and completion details - Identify delayed, stalled, or at-risk work orders and take action to move the request forward - Prioritize work orders based on urgency, SLA, and client impact - Escalate issues, delays, or risks to the Lead Dispatcher or Supervisor as needed Vendor Coordination & VOIP Communication - Utilize the VOIP system and other communication tools to contact vendors, confirm service acceptance, and obtain estimated time of arrival (ETA) - Coordinate with vendors to ensure timely response and completion of service requests - Maintain communication with vendors to ensure service progress and resolution - Notify leadership when vendor responsiveness or performance does not meet expectations Client Updates & Internal Communication - Provide status updates through system notes, email, or client platforms as required - Communicate clearly and professionally with vendors, clients, and internal teams - Ensure all communication follows operational procedures and service standards - Support shift handoff communication to ensure continuity of service Financial Entry & Approval Support - Enter vendor quotes, estimates, and service costs into the work order system - Verify pricing aligns with scope of work and standard guidelines when applicable - Submit financial information through the approval workflow as required - Notify the Lead Dispatcher or Supervisor when pricing exceeds the authorized Not-To-Exceed (NTE) amount - Ensure all required notes, attachments, and documentation are included for approval SLA Compliance & Documentation Accuracy - Execute dispatch activities in accordance with defined SLAs and priority requirements - Monitor response times, acknowledgments, and completion deadlines - Maintain accurate notes, timestamps, and status updates in all systems - Ensure work orders contain complete information before closure - Follow documentation standards required for reporting, audits, and client review Team Collaboration - Work closely with CSRs, Lead Dispatchers, and Supervisors to maintain workflow efficiency - Assist with coverage during high-volume periods - Follow established processes and operational guidelines - Participate in training and process improvement initiatives - Other duties as assigned by designated Leads, Supervisor, or Senior Leadership. Qualifications Required - 1–3 years of experience in dispatch, coordination, customer service, or operations support - Experience working in a fast-paced or high-volume environment - Strong organizational and time management skills - Excellent verbal and written communication skills - Ability to manage multiple tasks simultaneously - Comfortable working in a phone-based and system-driven environment - Experience with ticketing systems, CMMS, or workflow tools Remote Work Requirements - High‑speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow. - Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information. - Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection. - The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity. - To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss. Preferred - Experience in facilities, maintenance, or service operations - Experience coordinating vendors or subcontractors - Experience working with service level agreements (SLAs) - Experience with VOIP or call center platforms - Experience working in a remote or virtual operations environment Key Competencies & Traits - Detail-oriented and organized - Strong follow-through and accountability - Able to work under pressure in a fast-paced environment - Professional communication skills - Ability to follow structured processes - Strong problem-solving skills - Calm and focused during high-volume situations - Team-oriented with willingness to support others Performance Measures Success in this role will be measured by: - SLA compliance and response time adherence - Accuracy and timeliness of work order processing - Vendor and internal technician coordination effectiveness - Quality and consistency of client communication - Work order closure accuracy and documentation quality - Ability to manage workload volume without service degradation Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $18.28 - $21.50 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”