About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance. As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it’s clients. Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support. About You Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business. You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client. Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind. Help Desk Technician Summary As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country. Responsibilities - Provide excellent customer service via phone and remote technical support - Walk clients through diagnostic procedures to identify and resolve errors - Communicate with vendors to request service, update, and resolve open tickets - Adhere to established methods for responding to and documenting support requests - Perform maintenance tasks on end user devices - Provide ongoing user training and self-fix solutions to clients - Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment - Handle technical requests such as password resets, drive mapping, and user accounts setup - Provide limited Saturday coverage as part of an on-call rotation schedule - Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more Qualifications and Skills - Excellent verbal and written communication skills - Proven time management skills - Proven reliability and the ability to work independently - Excellent customer service skills - Problem solving and troubleshooting skills - 1-2 years of tech support experience is preferred - 1-2 years of customer service experience - Bachelor’s degree in Information Technology or Computer Science is preferred

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Enterprise, AL Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

• Be the first line of support for internal teams • Handle lower-tier IT issues and manage support tickets • Assist with identity and access management tasks in Microsoft Entra ID and AWS IAM • Onboard employees to C&R Software’s support portal • Manage work assignments and priorities with guidance from management • Support installation and configuration of C&R hardware • Provide IT assistance to staff and customers across departments • Train end-users on hardware and software usage • Monitor system performance and proactively address issues • Update software and upgrade hardware as needed

Alice is looking for an Intel Desk Team Leader to manage a team of super-talented intel analysts. Our teams help top-level companies improve their guardrails using our insights on the latest trends in T&S, exploration of various abuse areas, and new techniques adopted by threat actors. What will you do? - Lead a team of talented intel analysts (some are remote), providing support in terms of resources, guidance, and professional growth - Leading the team with creativity and critical thinking, addressing challenges as they arise - Monitoring the team’s KPIs, workload, and manpower - Ensuring a constantly updated and organized intelligence infrastructure, including the team’s internal knowledge - Organize and lead projects in terms of methodology, resources, manpower, R&Rs, and deadlines. Requirements Must have: - At least 3 years of experience managing intelligence analysts/researchers - Extensive WEBINT / OSINT / research experience (3-4 years) - Fluent English - Strong written and verbal communication skills- - Client-facing experience - Positive attitude, motivation, and ability to work in a fast-paced-multi-tasked environment - Out-of-the-box thinker, creative, friendly, and a can-do person - Report writing skills Advantage: - Strong background in scam and fraud ecosystems, including monitoring underground forums and illicit marketplaces - Familiarity with the T&S industry - Additional language About Alice Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.