The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps and candidate must reside in Phoenix, AZ area. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: - Answer phone calls, return phone calls - Answer emails from clients, providers and internal referring offices - Review previous history of the provider in MedCheck, Scheck and SalesCloud - Consult with Supervisor or other departments to clarify answers to inquiries - Contact provider to discuss findings at the appropriate level - Maintain reports and spreadsheets as needed - Additional duties as assigned KNOWLEDGE & SKILLS: - Knowledge of Workers Compensation fee schedules and regulations - Effective verbal and written communication skills - Good organizational skills and ability to multitask - Detail oriented - Proficiency with Microsoft applications - Medical terminology and coding knowledge EDUCATION & EXPERIENCE: - High school diploma or equivalent - Customer service experience working in the Managed Care and Benefit Administration industries PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13.94 - $21.48 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps and candidate must reside in Dallas, TX area. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: - Answer phone calls, return phone calls - Answer emails from clients, providers and internal referring offices - Review previous history of the provider in MedCheck, Scheck and SalesCloud - Consult with Supervisor or other departments to clarify answers to inquiries - Contact provider to discuss findings at the appropriate level - Maintain reports and spreadsheets as needed - Additional duties as assigned KNOWLEDGE & SKILLS: - Knowledge of Workers Compensation fee schedules and regulations - Effective verbal and written communication skills - Good organizational skills and ability to multitask - Detail oriented - Proficiency with Microsoft applications - Medical terminology and coding knowledge - Bilingual - English/Spanish EDUCATION & EXPERIENCE: - High school diploma or equivalent - Customer service experience working in the Managed Care and Benefit Administration industries PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13.94 - $21.48 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Represents the company in relations with its customers, partners and courier partners. What you’ll be doing We’re currently looking for full-time/part-time Support Associates to join our team in Romania! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, venues and courier partners. Day-to-day in this role you’ll:: - Handling our 24/7 customer, venue partner and courier partner support together with the team; - Communicating with customers via live chat or over the phone; - Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations; - Developing our customer, venue partner and courier partner support together with the team; Our humble expectations - It’s a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week; - You have great communication skills with a personal touch, and a customer team-oriented mindset; - You are a fast learner and attentive to both small details and the bigger picture; - Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions - Simultaneously and effortlessly determine which take priority; - You are fluent in Romanian language and you have professional working proficiency in English. What we offer - Medical subscription- Regina Maria; - Meal tickets; - Monthly budget for sports activities; - Bookster & Hillo; - Extra days off; - This role is structured to allow for full remote work, providing flexibility and convenience for the right candidate; - Within the role, you can choose a work schedule of 4,6, or 8 hours per day, based on your preference; Next steps You will take part in a group interview together with our recruiter and a team leader who will be an observer. During the interview, you’ll have the opportunity to tell us why you’re a good fit for our role, and we’ll go through an exercise based on a situation we often encounter in customer service. Afterwards, you’ll receive feedback by email. ------------------------------------------------------------------------------------------------------------------------------------------------------ Reprezintă compania în relația cu clienții, partenerii și curieri parteneri. Ce vei face Căutăm în prezent Support Associates (full-time/part-time) pentru a se alătura echipei noastre din România! În echipa de Suport nu există o zi „tipică”, iar pentru a avea succes în rolul de Support Associate trebuie să fii motivat(ă), creativ(ă) și să ai excelente abilități interpersonale și de construire a relațiilor, pentru a putea oferi suport clienților, restaurantelor/partenerilor și curierilor noștri. Activitățile tale zilnice vor include: - Gestionarea, împreună cu echipa, a suportului 24/7 pentru clienți, partenerii locali (restaurante/venue partners) și partenerii curieri; - Comunicarea cu clienții prin chat live sau telefonic; - Răspuns simplu și clar la întrebările și solicitările clienților, ale partenerilor (restaurante/venue partners) și ale curierilor, găsind soluții care să le depășească așteptările; - Dezvoltarea serviciilor de suport pentru clienți, parteneri și curieri, împreună cu echipa. Așteptările noastre - Este un rol bazat pe ture, astfel că trebuie să poți lucra dimineața, noaptea și în weekend – suntem deschiși 7 zile pe săptămână; - Ai abilități excelente de comunicare, cu o notă personală, și o atitudine orientată către client și lucru în echipă; - Înveți repede și ești atent(ă) atât la detalii, cât și la imaginea de ansamblu. - Multitasking-ul este punctul tău forte și ești pregătit(ă) să gestionezi simultan mai multe interacțiuni, stabilind ușor care sunt prioritare; - Vorbești fluent limba română și ai cunoștințe de limba engleză la nivel profesional. Ce oferim - Abonament medical la Regina Maria; - Tichete de masă; - Buget lunar pentru activități sportive; - Acces la Bookster; - Zile libere suplimentare; - Acest rol permite lucrul în regim full remote, oferind flexibilitate și comoditate pentru candidatul potrivit; - În cadrul acestui rol, poți alege un program de lucru de 4, 6 sau 8 ore pe zi, în funcție de preferințele tale. Următorii pași Vei participa la un interviu de grup, alături de recrutorul nostru și un team leader, care va avea rol de observator. În timpul interviului, vei avea ocazia să ne spui de ce consideri că ești potrivit(ă) pentru acest rol și vom parcurge împreună un exercițiu bazat pe o situație pe care o întâlnim frecvent în activitatea de customer service. Ulterior, vei primi feedback prin e-mail. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

What you will be doing: - Managing inbound customer calls, emails and chats and adhere to defined SLA standards. - Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) - Troubleshoot customer requests to validate and determine proper next steps - Train customers on product functionality - Facilitate and communicate known bugs with other team members - Input, document and update support cases in CRM application and other internal applications - Manage outbound customer follow-up activities for case closure - Help grow and improve customer satisfaction scores - Maintain inventory snacks and sodas, replenish and order, as needed. On an as need basis(on-site team): - Ensure delivered packages are properly distributed to the correct personnel. - Assist with office event set-up and break-down. - Stock & Clean refrigerator. - Assistance with cultural events, packaging, shipping, labeling and sorting. What you will need to be successful: - 1+ years of SaaS based Customer Support - Excellent oral and written communication skills - Strong computer proficiency - The ability to work independently and as a team member - The ability to work well in an evolving and collaborative team environment - Comfortable with repetitive and routine tasks - HubSpot, Salesforce, CRM experience a plus - Associates or Bachelors degree preferred What's in it for you: The opportunity to join PlanHub, named to the 2025 Inc. 5000 list of America’s fastest-growing private companies, marking our fifth consecutive year on the list—a testament to sustained growth and momentum. You can make an immediate impact as PlanHub moves to dominate the industry! PlanHub Offers: - An awesome culture where you will be empowered, make an impact, and learn a ton. - Open time-off policy. - An excellent benefit package, including medical, dental, vision and life insurance. - 401(k) plan with company match. This role is eligible for an annual base salary of $45,000 - $50,000, based on experience. This position is remote within the United States, with a preference for candidates located willing to work onsite in West Palm Beach, Florida. Applicants must be authorized to work for any employer in the United States. PlanHub is unable to sponsor or assume sponsorship of an employment visa at this time. PlanHub is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.