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Fireblocks

Fireblocks provides digital asset and cryptocurrency management to help businesses streamline operations and create secure transactions. Fireblocks promotes an

Incident Response Engineer

Location

Washington + 3 moreAll locations: Washington | Oregon | California | Nevada

Posted

93 days ago

Salary

$150K - $185K / year

Seniority

Mid Level

Bachelor Degree

Job Description

Incident Response Engineer

Fireblocks

Role Description The SRE Incident Response team is responsible for handling critical application/infrastructure alerts, orchestrating the war room process and enabling first class observability and alerting systems. Team members are located in several international locations (“follow the sun” model) to provide 24/7 availability. This position is fully remote, candidates required to be in US Pacific time. - Improve and establish new monitoring, alerting, and observability of services using a wide range of tools. - Handle critical alerts and incidents, working directly with engineering and DevOps to improve and optimize availability. - Manage and participate in incident war rooms, escalating and coordinating response for critical workflow alerts. - Perform deep-dive troubleshooting for application, transaction, and general technical issues. - Research Fireblocks blockchain workflows, identify optimization opportunities, issues, and improve monitoring. - Help identify root causes for incidents and prevent them from happening again. - Solve and orchestrate outages by working with multiple teams. - Improve and establish alerting for our infrastructure, services, and business logic. - Work closely with the R&D and Support teams, offering education and guidance on integration, support, and monitoring across the toolset. - Communicate and escalate issues to senior management in R&D and support, write RCAs, and define next steps. - Document actions in runbooks and then into automation using Python, Lambda, shell scripts, ArgoCD, and Ansible. - Focus on the system's observability, availability, reliability, performance/latency, and monitoring. Qualifications - At least 3+ years of experience as an SRE incident response engineer. - Curious, self-motivated, easy to work with, responsible, and production-aware. - Fast learner and able to take a project from POC to production, while handling decision-making and communication. - Experience with coding languages - Python/JavaScript/Bash (Must). - At least 3+ years of experience with alerting & monitoring systems such as DataDog, Coralogix, Splunk, New Relic, Prometheus. - Experience working with Linux systems from kernel to shell and beyond. - Experience with cloud systems such as AWS, Google Cloud, Azure. - Experience with Docker, Kubernetes, and Helm. - SCM - Git/Bitbucket/GitLab. - High analytical & troubleshooting skills - ability to solve complex problems. - Strong verbal and written communication skills and a collaborative mindset. Requirements - Previous experience in cryptocurrencies/blockchains - a big advantage. - In-depth knowledge in: Linux optimization, nginx, ArgoCD, DataDog, MySQL. - Previous experience as a C++ or Node developer. - BSC in Computer Science or related technical certifications. Benefits - A reasonable base salary range estimate for this position is $150,000 - $185,000. - The base salary is one component of the total compensation package, which may include a target bonus, a very competitive equity grant, and very generous benefits.

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