Trenching and Excavation Safety Taskforce (TEST) logo
Trenching and Excavation Safety Taskforce (TEST)

"How will you help reach those who need to be reached?"

Warranty and Refund Administrator

GeneralGeneralFull TimeRemoteSeniorTeam 1-10Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

72 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Warranty and Refund Administrator

Trenching and Excavation Safety Taskforce (TEST)

• Validate and process refund requests and warranty claims • Support Authorized Service Provider (ASP) onboarding and CRM operations • Review and validate refund requests submitted by Tier 1 • Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts • Review and process warranty claims submitted by ASPs • Validate labor, parts, and supporting documents against warranty policies • Approve or reject claims and coordinate with ASPs for corrections • Prepare and submit weekly warranty and refund claim payroll • Provide support for Call Experts CRM (claims, tickets, access issues) • Ensure all transactions meet internal policies and audit requirements

Job Requirements

  • 3+ years of experience in warranty, claims processing, or service operations
  • Strong attention to detail and accuracy
  • Experience with CRM systems (Call Experts is an asset)
  • Strong communication and problem-solving skills
  • Proficiency in Microsoft Excel
  • Preferred Experience supporting service provider networks (ASP)
  • Background in appliance or consumer goods industry
  • Experience in refund or payroll processing

Benefits

  • Work from Home

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