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Warranty and Refund Administrator
Location
Philippines
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Warranty and Refund Administrator
Trenching and Excavation Safety Taskforce (TEST)
• Validate and process refund requests and warranty claims • Support Authorized Service Provider (ASP) onboarding and CRM operations • Review and validate refund requests submitted by Tier 1 • Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts • Review and process warranty claims submitted by ASPs • Validate labor, parts, and supporting documents against warranty policies • Approve or reject claims and coordinate with ASPs for corrections • Prepare and submit weekly warranty and refund claim payroll • Provide support for Call Experts CRM (claims, tickets, access issues) • Ensure all transactions meet internal policies and audit requirements
Job Requirements
- 3+ years of experience in warranty, claims processing, or service operations
- Strong attention to detail and accuracy
- Experience with CRM systems (Call Experts is an asset)
- Strong communication and problem-solving skills
- Proficiency in Microsoft Excel
- Preferred Experience supporting service provider networks (ASP)
- Background in appliance or consumer goods industry
- Experience in refund or payroll processing
Benefits
- Work from Home
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