Role Description The Technical Security Project Manager for Mergers & Acquisitions (ESRO) is responsible for planning, coordinating, and tracking security initiatives, ensuring workstreams progress as expected, dependencies are managed, and risks are surfaced early. The role is delivery focused and technical in nature, working across multiple security workstreams under the direction of senior program leadership. - Project & Workstream Execution - Manage day-to-day execution of assigned security projects and workstreams within the M&A security program. - Develop and maintain detailed project plans, schedules, and task tracking across multiple initiatives. - Coordinate technical activities across security, IT, engineering, and acquired entity teams. - Track milestones, deliverables, and dependencies to ensure timely execution. - Technical Coordination & Support - Serve as a technical project coordination point between program leadership and delivery teams. - Support implementation of enterprise security standards by aligning tasks, owners, and timelines. - Identify execution risks, blockers, and technical dependencies and escalate as needed. - Assist with documentation, evidence tracking, and readiness artifacts required for integration. - Status, Reporting & Transparency - Provide clear, accurate project level status updates to program leadership. - Maintain RAID logs, action item tracking, and workstream level metrics. - Support KPI tracking and reporting by ensuring data quality and timely updates. - Cross Functional Collaboration - Work closely with security solution engineers and program managers to support program level objectives. - Partner with technical teams and acquired entities to ensure clarity of scope and expectations. - Contribute to continuous improvement of delivery processes, templates, and tooling. Qualifications - 5+ years of project management experience. - 3+ years of experience with various project management methodologies (Scrum/Agile). - 3+ years of experience with Cybersecurity or IT. - Proven solid organizational and coordination skills, with attention to detail. - Ability to communicate effectively with both technical teams and program leadership. - Experience operating in complex, fast moving environments with shifting priorities. Requirements - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - The hourly pay for this role will range from $44.09 to $78.70 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

• Manage the project through the complete project lifecycle from Initiation to Close • Establish and maintain effective working relationships with all stakeholders • Understand high and low-level technical architecture • Develop & present comprehensive technical solutions to customers • Communicate and hold conference calls with internal teams, customers, and partners • Manage complex installations and escalate observed problems • Manage project’s changes and release notices communication • Document technical and operational procedures clearly and concisely • Be willing to work irregular hours as required

• Lead end-to-end SAP supply chain project implementations, from planning through deployment and post-go-live support. • Develop comprehensive project plans, timelines, and budgets; monitor progress against key performance indicators and adjust strategies as needed. • Manage cross-functional teams including IT, business stakeholders, and external vendors; provide clear direction and mentorship to team members. • Identify, analyze, and mitigate project risks and issues; implement corrective actions to ensure on-time and on-budget delivery. • Conduct stakeholder communication and manage expectations across all organizational levels, including executive leadership. • Ensure compliance with pharmaceutical industry regulations (FDA, GxP) and organizational governance standards. • Customize and configure SAP modules (MM, DP, PP, SD) to align with business requirements and best practices. • Optimize supply chain processes through data analysis and process improvement initiatives. • Oversee vendor relationships and third-party integrations to support project objectives. • Document project deliverables, lessons learned, and best practices for organizational knowledge management.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are seeking an experienced Technical Project Manager (TPM) to join our NowNext CRM Execution Team. In this role, you will lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams. Because NowNext CRM is a new category, we welcome candidates with backgrounds in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who can apply their CRM expertise and quickly adapt to ServiceNow. Your leadership will ensure projects are delivered on time, within scope, and-most importantly-aligned to measurable business outcomes. This position requires a strong blend of technical understanding, project management discipline, and customer-facing leadership. You will partner with solution architects, technical consultants, and product teams to drive project success from initiation through go-live, with a focus on quality, adoption, and value realization. Key Responsibilities - Lead end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices. - Develop and maintain project plans, schedules, risk registers, RAID logs, and communication strategies. - Serve as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management. - Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders. - Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness. - Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents. - Ensure adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate. - Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes. - Capture lessons learned and contribute to continuous improvement of delivery playbooks and methodologies. Qualifications Required - 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. - Proven track record managing multi-workstream technical implementations with large, complex enterprises. - Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. - Experience delivering projects on at least one major CRM/workflow platform: - ServiceNow (preferred, training provided for cross-platform candidates) - Salesforce Sales/Service/CPQ - Pega CRM/Case Management - Microsoft Dynamics, Oracle CX, or SAP CX (also valued). - Proficiency in project management tools (e.g., ServiceNow's SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). - Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. - Experience managing third-party/partner resources in delivery engagements. Preferred - ServiceNow project experience, particularly in Customer & Industry Workflows. - Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. - Familiarity with NowCreate methodology and ServiceNow's Expert Services ecosystem. - Technical background or the ability to engage in solution design discussions. - Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). Certification Requirements - ServiceNow Certified System Administrator (CSA) required within 90 days of hire. - Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. - A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. Success in this Role Looks Like - You consistently deliver projects on time and within budget, while exceeding customer expectations. - You drive measurable business outcomes, such as: - 20-40% reduction in lead-to-cash cycle times. - 25-50% of Tier-1 requests automated by AI agents. - Improved CSAT/NPS and field first-time-fix rates. - You foster strong, collaborative relationships between customers, partners, and internal teams. - You proactively identify risks and resolve them before they impact project success. - You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. Why Join Us? As part of the NowNext CRM Execution Team, you'll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow's CRM strategy. You'll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Qualifications To be successful in this role you have: Required - 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. - Proven track record managing multi-workstream technical implementations with large, complex enterprises. - Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. - Experience delivering projects on at least one major CRM/workflow platform: - ServiceNow (preferred, training provided for cross-platform candidates) - Salesforce Sales/Service/CPQ - Pega CRM/Case Management - Microsoft Dynamics, Oracle CX, or SAP CX (also valued). - Proficiency in project management tools (e.g., ServiceNow's SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). - Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. - Experience managing third-party/partner resources in delivery engagements. - Preferred - ServiceNow project experience, particularly in Customer & Industry Workflows. - Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. - Familiarity with NowCreate methodology and ServiceNow's Expert Services ecosystem. - Technical background or the ability to engage in solution design discussions. - Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). - Certification Requirements - ServiceNow Certified System Administrator (CSA) required within 90 days of hire. - Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. - A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. - Success in this Role Looks Like - You consistently deliver projects on time and within budget, while exceeding customer expectations. - You drive measurable business outcomes, such as: - 20-40% reduction in lead-to-cash cycle times. - 25-50% of Tier-1 requests automated by AI agents. - Improved CSAT/NPS and field first-time-fix rates. - You foster strong, collaborative relationships between customers, partners, and internal teams. - You proactively identify risks and resolve them before they impact project success. - You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. - Why Join Us? As part of the NowNext CRM Execution Team, you'll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow's CRM strategy. You'll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.