About HealthMatch HealthMatch connects patients with clinical trials. 80% of trials are delayed because they can't find enough participants — we're closing that gap with technology. We have over 2M patients in our database and a lean team of fewer than 20 building something that matters. The Role HealthMatch works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the human link in that chain. You're the person sites hear from when referrals come in. You're the person patients talk to when they're considering a trial. You're the reason referrals turn into enrollments instead of going cold. Day to day, you'll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, keep our CRM accurate, and be trained to review medical records alongside our Medical Director. The work is phone-heavy, email-heavy, and detail-heavy. Over time, we want you to do more than execute — we want you to spot what's broken and help fix it. If you notice a follow-up workflow that could be automated, or a site engagement pattern that should become a playbook, we want you to raise it and help build it. What a Typical Week Looks Like Most weeks, the majority of your time is outbound communication: - Calling and emailing clinical trial sites to make sure patient referrals are being followed up on - Tracking referral statuses across our portal and CRM - this means real-time data entry, not batch updates at the end of the week - Supporting patients directly as they move through enrollment - Flagging sites that aren't engaging and working with the team on how to re-engage them - Helping onboard new sites to the HealthMatch platform Some weeks will also include: - Working with our Medical Director on medical record reviews (you'll be trained on this) - Building or refining parts of our site engagement playbook based on what you're learning in real conversations - Jumping into other company needs as they come up - we're a small team and the edges of everyone's role are blurry Who This Role Is For You must be fluent in both Spanish and English. This is non-negotiable - you'll be working across US and LatAm markets daily. You're great on the phone. Not in a scripted, call-center way. You build trust quickly with site coordinators and patients, you're comfortable with follow-up that feels repetitive, and you understand that strong relationships are what make the repetition bearable. The better your relationships get, the more the job opens up. You're organized under volume. You'll be managing dozens of site relationships simultaneously. Dropping a follow-up means a patient might not get into a trial. You need a system, whether that's meticulous CRM hygiene, your own tracking spreadsheet, or something else, and the discipline to maintain it. You have at least 2 years of professional experience. We're less concerned about where and more concerned that you've worked in a fast-paced, accountable environment before. Experience at a clinical research site or a background in health/science is a plus, it'll shorten your ramp, but it's not required. You're resourceful. When something is inefficient, you'd rather figure out a fix than complain about it. That might mean building yourself a dashboard, learning a new tool, or making a clear case to our product team about what needs to change. We don't expect you to write code, but we do expect you to think like someone who hates waste. What's Hard About This Job We're being direct because we'd rather you opt out now than burn out in three months. Some weeks are 80% phone and email follow-up with limited variety. Working with sites that don't want to engage is genuinely frustrating — you'll need persistence and thick skin. The role requires strong attention to detail during work that can feel monotonous. And as a startup with fewer than 20 people, you'll regularly be asked to help with things that aren't in this job description. We're looking for someone who sees the line between their follow-up call and a patient getting access to a trial, and uses that connection to push through the hard days. Compensation & Details - Remote role, no relocation required - Preference to be in the North East and willing to travel, while we are remote we often get together in either New York, Boston, or Durham NC for co-working sessions - Primary working timezone is EST, but as a global business we often have meetings with our team in Sydney Australia How to Apply - Online application with long form answers - 30-minute first round interview with the hiring manager + director of customer success - Paid take-home project (~2 hours, $50 gift card to say thanks for your time) - Final interview with CEO & Founder (in person in Boston, expenses covered) HealthMatch is committed to building a diverse and inclusive team. If this role sounds like you, we'd encourage you to apply, even if you don't check every box. PLEASE NOTE: This role was recently advertised. If you applied for it previously and have not been contacted, please assume that we deemed you not as an ideal fit for this role.

• Drive Operational Cadence & Goal Delivery — Build and maintain robust operational rhythms that give teams clarity, visibility, and accountability. • Program & project delivery — Take ownership of high-impact, cross-functional programs. Bring structure, coordination, and momentum to complex work that spans multiple teams and needs someone to drive it to the finish line. • Champion Culture & People Experience — Design and deliver impactful onsites, team forums, connection rituals, celebrations, and milestone recognitions. • Communications — Keep the group informed and aligned. Synthesise complex information into clear updates, and make sure the right people have the right context at the right time. • Leverage AI & Emerging Tools — Actively experiment with and apply AI tools to improve how you and the team work — whether that's streamlining communications, improving tracking, or finding smarter ways to get things done. • Predicting Emerging Opportunities — Stay ahead of the curve. You'll develop a nose for emerging opportunities and friction points across the group — and start working on solutions before anyone has to ask. • Support the Lead — In some roles, you'll be a trusted partner to the Exec(s) — keeping their time focused on what matters most. That means managing their calendar, triaging requests, coordinating meetings, pulling together materials, and making sure nothing falls through the cracks.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Talent Operations Associate, you will be a foundational member of the Talent Operations team, gaining cross-functional exposure to all Talent Attraction practices. This is an ideal role for an individual looking to launch their career in recruitment operations. You will serve as a steward for the candidate experience, managing interview scheduling and recruiting processes while advocating for an outstanding experience for both candidates and hiring managers. If you are an enthusiastic, customer-centric 'go-getter' who is eager to learn and thrives in a fast-paced environment, we want to talk to you. What You'll Do - Learn to manage job postings across our applicant tracking system, careers website, and various job boards - Audit and maintain candidate records to ensure a highly organized pipeline - Coordinate candidate interviews and ensure a great experience for all candidates and hiring managers - Assist in driving innovation by identifying opportunities to improve processes and tools - Support key programs that align with our overall recruitment strategy Requirements - Strong Communication and Presentation Skills - Ability to work independently; self‐motivated, and productive - Ability to prioritize and meet deadlines - Organized, detail‐oriented, technically proficient - Proficiency in data analytics and a passion for being a fast learner - Must be available to work consistent core hours aligned with the Pacific Time Zone (PT) Nice to Have - Project Management skills - Experience working at a software company Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $50,000 - $75,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteUS #LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Talent Operations Associate, you will be a foundational member of the Talent Operations team, gaining cross-functional exposure to all Talent Attraction practices. This is an ideal role for an individual looking to launch their career in recruitment operations. You will serve as a steward for the candidate experience, managing interview scheduling and recruiting processes while advocating for an outstanding experience for both candidates and hiring managers. If you are an enthusiastic, customer-centric 'go-getter' who is eager to learn and thrives in a fast-paced environment, we want to talk to you. What You'll Do - Learn to manage job postings across our applicant tracking system, careers website, and various job boards - Audit and maintain candidate records to ensure a highly organized pipeline - Coordinate candidate interviews and ensure a great experience for all candidates and hiring managers - Assist in driving innovation by identifying opportunities to improve processes and tools - Support key programs that align with our overall recruitment strategy Requirements - Strong Communication and Presentation Skills - Ability to work independently; self‐motivated, and productive - Ability to prioritize and meet deadlines - Organized, detail‐oriented, technically proficient - Proficiency in data analytics and a passion for being a fast learner - Must be available to work consistent core hours aligned with the Pacific Time Zone (PT) Nice to Have - Project Management skills - Experience working at a software company Perks & Benefits - Medical, dental, vision, and basic life insurance - PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $50,000 - $75,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteCanada #LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.