Role Description The Senior Director, Content & Creative leads the development, direction, and execution of the organization’s integrated content strategy, storytelling, and creative expression. This role unifies content and creative—previously separate functions—into a cohesive, strategic team that elevates how the organization tells stories and engages audiences across channels. Reporting into the Senior Vice President, Marketing and Communications, the Senior Director oversees multi-format content and ensures content reflects how different audiences consume and interact with information. This leader drives a cohesive narrative and visual expression, strengthens organizational storytelling, and uses insights and performance data to enhance effectiveness. Qualifications - Bachelor’s degree and 10+ years in content strategy, creative direction, storytelling, editorial leadership, or related fields. - Experience managing integrated content and creative teams. - Portfolio demonstrating excellence in multi-format storytelling (written, visual, video, social, and audio/podcasting, emerging formats). - Strong understanding of audience behaviors, content performance metrics, and digital engagement trends. - Expertise in narrative development, brand voice, visual design systems, and digital-first creative. - Excellent conceptual thinking, writing, communication, and creative leadership skills. - Experience managing agencies, production partners, or creative vendors. Requirements - Develop and execute a unified content strategy aligned with brand, mission, community development, corporate development, fundraising, and audience goals. - Oversee creation of core content and messaging for campaigns, mission initiatives, fundraising programs, partnerships, digital platforms, and multi-format storytelling. - Build editorial strategy and content calendars. - Maintain governance for voice, tone, clarity, accessibility, and content quality. - Ensure content strategy reflects how different audiences discover, consume, and engage with content across channels and platforms. - Integrate search and discoverability into content and creative strategy to improve visibility, engagement, and reach. - Shape forward-thinking creative approaches that bring the brand to life across digital, social, print, and emerging channels. - Guide the ongoing refinement of the organization’s visual identity, ensuring it remains contemporary, cohesive, and aligned with brand strategy. - Lead the development of compelling creative concepts and high-quality assets that support priority initiatives. - Provide clear conceptual vision and creative leadership to designers, writers, and producers to ensure work resonates deeply with key audiences. - Monitor shifts in design, content consumption, storytelling, and digital culture to keep creative output fresh, relevant, and audience-centered. - Maintain and evolve the design system to support consistency, accessibility, and strong visual expression across all touchpoints. - Develop and elevate stories that are relevant, human-centered, and tailored to the needs, motivations, and experiences of different audiences. - Identify compelling stories across the organization, patients, survivors, researchers, advocates, donors, and partners, and shape them into content that drives emotional connection and action. - Ensure stories breakthrough in a crowded landscape by using strong narrative ideas, creative techniques, and multi-format expression. - Collaborate with marketing and cross-functional partners to source, refine, and package stories that advance organizational goals. - Translate organizational priorities and brand strategy into stories that are memorable, inspiring, and consistent across all channels. - Guide writers, designers, and producers in crafting storytelling that is authentic, inclusive, and aligned with the organization’s values and brand voice. - Stay current on how audiences discover, consume, and engage with content across platforms. - Use audience research and performance data to inform content themes, creative direction, and channel strategy. - Ensure content and creative are tailored to the needs, motivations, and behaviors of key audience segments. - Apply insights to strengthen relevance, increase engagement, and improve overall content effectiveness. - Track and report on key content and creative performance metrics across channels. - Use insights, testing, and platform data to refine storytelling and creative approaches. - Apply learnings to improve relevance, engagement, and impact. - Ensure content and creative outputs support organizational outcomes. - Partner with marketing, communication, and cross-functional teams to align content and creative with organizational and brand priorities. - Provide high-quality assets for key initiatives, campaigns, and programs. - Partner with digital/website team on user experience and design optimizations. - Lead and mentor a multi-disciplinary team of writers, content specialists, designers, and creative producers. - Build efficient workflows for intake, brief development, planning, ideation, production, approvals, and delivery. - Manage agency partners, production vendors, and external creative resources. Benefits - Approximate salary of $111,000 - $142,000/annual, exact compensation ranges are based on various factors including the labor market, job level, internal equity, and budget. - Health, dental, vision, and a retirement plan with a 6% employer match. - Unlimited PTO plan. - Flexible work arrangement in a fully remote working environment. - Bi-weekly work from home stipend. - Parental leave. - Tuition Reimbursement. - A culture of learning and development. - And so much more!

Job Title: Associate Director, Content Strategy & Organic Search Job Description We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. You will lead a small team to shape how we show up in the market by connecting creative ideas with bold thought leadership and measurable organic performance, driving non-brand visibility and inbound growth in priority areas. You combine creativity with commercial discipline. You raise the standard of B2B content. The mandate is simple: Build something differentiated. Make it visible. Make it count. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Lead Global Content Strategy - Define and deliver a multi-format, full-funnel global content strategy aligned to priority growth areas. - Create research-led and analyst or partner collaborations that build authority and credibility. - Turn complex technical capability into clear, compelling narratives. - Establish content pillars directly linked to commercial objectives, brand strategy, and industry vertical propositions. Own Organic Search Performance - Lead global organic search strategy across technical SEO, content optimisation, authority building and AI search visibility. - Drive sustained growth in non-brand organic traffic across priority markets. - Deliver performance against predefined strategic keyword clusters. - Strengthen domain authority through high-quality link acquisition and structured optimisation. - Partner with the Web team to ensure strong onsite SEO execution and continuous improvement. Turn Content into Demand - Design content journeys that support awareness, consideration and conversion. - Integrate organic content into nurture flows and inbound programmes. - Align closely with Digital/ Performance Marketing to ensure complementary strategy. - Work with Marketing Operations to measure pipeline contribution and revenue influence. Drive Creative Innovation - Expand beyond traditional blogs and whitepapers into multimedia, data-led storytelling and interactive formats. - Develop ideas and hooks that capture attention and reflect a challenger mindset. - Create content that earns engagement, reference and sharing. Build a Scalable Content Engine - Lead a modern content model combining human expertise with advanced AI tooling. - Set clear editorial standards and optimisation processes. - Collaborate across PR, Social, Web, Martech and regional teams to ensure global consistency with local relevance. Objectives & Measures of Success - Growth in non-brand organic traffic across priority markets. - Improved rankings across defined strategic keyword clusters. - Increased domain authority and high-quality backlinks. - Stronger organic contribution to inbound demand and pipeline. - Increased share of voice in priority categories. - A scalable and effective global content production and optimisation model. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you have: Essential - Native English speaker with exceptional editorial standards. - Experience leading global B2B content strategy within an enterprise organisation. - Proven success increasing non-brand organic traffic and improving keyword performance at scale. - Deep expertise in technical SEO, link building, structured data and AI search optimisation. - Demonstrable experience creating distinctive, high-impact and shareable content. - Ability to translate complex technical topics into compelling narratives. - Strong understanding of full-funnel inbound marketing. - Hands-on experience with leading SEO and performance tools, ideally including: - SEMrush and or Ahrefs - Enterprise analytics platforms - CMS platforms such as WordPress - Experience using modern AI tooling to enhance content performance and scale. Nice to Have - Familiarity with enterprise platforms such as Salesforce, Demandbase or Marketo. - Additional language skills. - Experience in technology, digital transformation or services industries. - Experience leading localisation and global content governance. Core Competencies & Leadership Capabilities - Strategic and commercially focused. - Creative with strong editorial judgement. - Analytical and data-driven. - Confident in a global, matrixed organisation. - Comfortable challenging conventional B2B approaches. - High standards for clarity and impact. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: UK, Work at Home, GB Language Requirements: English (Required) Time Type: Full time

• Define the course content strategy for ClickTech HUB, including topic prioritisation, format decisions, curriculum sequencing and quality standards • Identify content gaps and learner needs, maintaining a prioritised course roadmap aligned to platform and commercial objectives • Work with external creators, subject matter experts and your direct report to build a course library that drives learner engagement and platform retention • Set the bar for educational quality across all course formats, from short-form lessons to structured programmes • Define and maintain the overarching content strategy, mapping content types and channels to each stage of the funnel. Set quarterly content priorities aligned to commercial targets, working closely with the Marketing Director and Growth team • Own the content pillar framework that guides all production decisions across teams, formats and channels • Apply SEO best practices to inform content prioritisation, keyword targeting and on-page optimisation across the content mix • Lead multi-format content production across blog, video, social, email, landing pages and in-app content • Write, brief and quality-check output yourself where needed • Manage the content calendar, freelancer relationships and production budgets • Repurpose and distribute content efficiently across channels to maximise output without sacrificing quality • Leverage creators in our Marketplace to produce courses, tools and promotional content • Curate and package creator-led content into campaigns and brand education • Build a robust customer review and social proof programme, working with Customer Success and Product to capture and amplify testimonials, case studies and reviews across all marketing channels • Define and track core content KPIs including organic traffic, lead contribution, course completion rates and content-attributed conversion • Use GA4, SEO tools and CMS data to make clear investment decisions • Report directly to the CMO with actionable recommendations, not just numbers • Line manage, setting clear briefs, reviewing output, running regular 1:1s and supporting their development • Build and manage a reliable network of freelance writers, videographers and editors to scale production without scaling headcount prematurely • Establish editorial workflows, style guidelines and production standards the whole team can operate to • Work closely with Paid Media, Customer Growth, Product and UX to align content with user journeys and product experience • Collaborate with Product and Education teams to integrate content into onboarding, challenges and in-product experiences • Contribute to thought leadership activity that positions ClickTech as a leading voice in AI, entrepreneurship and growth

We’re looking for a creative and driven Brand & Content Marketing Associate (Malaysia) to grow our brand and execute impactful campaigns across content, influencers, and partnerships. Key Responsibilities: - Research Malaysia market trends, competitors, pricing, and campaigns - Support monthly marketing campaigns (promo, launches, events) - Coordinate weekly content shoots (models, briefs, execution) - Manage KOL/influencer collaborations (2 per month, end-to-end) - Build brand partnerships, community activations, and collaborations Requirements: - Malaysian, fluent in Bahasa Melayu & English - +2 years of experience in marketing, content, or influencer roles - Experience in beauty, wellness, lifestyle, or FMCG preferred - Hands-on with content shoots & talent coordination - Strong understanding of trends, pricing, and competitors - Comfortable working remotely with cross-functional teams