• Lead end-to-end solution design and functional delivery for product implementations, ensuring alignment between stakeholder workflows and system capabilities • Facilitate client-facing workshops and design sessions to define requirements, validate workflows, and drive decision-making • Translate RCM workflows and business objectives into detailed configuration designs, standards, and build specifications • Oversee and direct offshore configuration pods, managing backlog, priorities, and quality of execution • Partner cross-functionally with Product, RCM SMEs, PMO, and Engineering to ensure cohesive delivery and issue resolution • Ensure quality assurance across configuration, testing, and deployment • Identify and manage delivery risks, dependencies, and scope changes • Drive value realization by aligning implementations to measurable RCM outcomes

• Lead assessment of current-state stakeholder workflows • Provide senior-level advisory support on solution design • Convert stakeholder business objectives into well-defined functional requirements • Act as a senior product authority on capabilities, integrations, roadmap, and constraints • Advise stakeholders on future-state processes

• Lead assessment of current-state stakeholder workflows • Provide senior-level advisory support on solution design • Convert stakeholder business objectives into well-defined functional requirements • Act as a senior product authority on capabilities • Advise stakeholders on future-state processes • Work hand in hand with the US-based Implementation Lead to drive aligned decisions

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Director II, SLED Capture & Proposal Management – Public Sector Location: CO, VA, or Remote (as approved) Employment Type: Full-Time About the Role The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships. Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs. This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution. The Main Responsibilities SLED Capture & Market Strategy •Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations. •Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans. •Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures). Proposal Leadership & Execution •Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation. •Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles. •Drive continuous improvement in SLED proposal quality, effectiveness, and win rates. Team & Ecosystem Leadership •Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline. •Manage external proposal vendors, consultants, and strategic partners to scale support as needed. •Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations. Customer & Partner Engagement •Support executive level engagement with SLED customers, partners, and procurement officials. •Build trusted relationships with regional and national SLED stakeholders. •Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities. Performance Management •Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI. •Contribute to disciplined bid/no-bid decision making. •Ensure SLED proposals meet Lumen quality standards and customer expectations. What We Look For in a Candidate General Qualifications •Experience: 10+ years in SLED capture, proposal, or business development leadership. •Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics. •Leadership: Proven experience leading teams and influencing across matrixed organizations. •Communication: Excellent written and verbal communication skills. •Execution: Strong project management, prioritization, and organizational skills. •Education: Bachelor’s degree in Business, Marketing, or related field. Preferred Qualifications •Master’s degree or equivalent experience. •Relevant certifications (APMP, Shipley, PMP, or similar). •Experience with cooperative contracts, statewide agreements, and large SLED pursuits. •Established network within SLED agencies, associations, or procurement communities. Why Lumen? At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI $163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341250 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.