• Lead and manage the Mortgage Loan Underwriting team • Maintain an active personal pipeline of mortgage loans • Underwrite conventional, FHA, and VA loans • Ensure compliance with internal policies and regulatory requirements • Collaborate with the mortgage quality control (QC) team • Resolve member disputes and service-related issues • Conduct regular team meetings and provide performance feedback • Promote ongoing automation and process improvement efforts • Develop career development plans for team members

Title: Manager, Underwriting Support Services Location: Remote United States Full time Regular Compensation Range: $78,080 - $110,860 Job Description: You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Position Overview Leads and manages a Support Service Unit responsible for emphasizing all aspects of the casework/submissions ensuring proper retention management, training, process efficiency activities, records requests, billing and reporting. Performs managerial activities ensuring the achievement of team and individual performance goals with a focus on timeliness, quality, and productivity. Works collaboratively with various client functions both internally and externally that may extend beyond the area of oversight. Responsibilities - Leads, manages and supports one or more of the following: - Oversees day-to-day Support functions related to all aspects of Traditional and/or SUP/SUP Connect workflow including any new business initiatives. Ensures adherence to state and federal regulations related to OFAC, MIB, Fair Credit Reporting Act, Privacy laws and any special processing related to 3rd party vendors to avoid ligation. High emphasis on quality of proposed insured input, time service, proper retention management, policy reconciliation and/or reporting/billing functions. - USMM Underwriting reporting function including customizing, developing, validating, and managing data through extensive use of reporting tools such as SQL. - Liaison between Underwriting Management and Actuarial department to ensure accurate results utilized for individual and department performance, internal/external quality assurance, operational support and benchmarking. - Performs management duties for associates who perform routine to complex duties including, but not limited to, hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development. - Oversees and/or leads monthly auditing process and analyzes performance to ensure adherence to guidelines. Gathers data, analyzes outcomes and communicates results in a timely manner. - Oversees and/or leads Training, UAT and process efficiencies related activities for Underwriting Support Services for traditional and SUP/SUP Connect. - Leads and manages highly confidential and key support functions, ongoing team/department special projects and acts as subject matter expert. Collaborates with various internal departments as appropriate. - Maintains regular and predictable attendance. - Performs other duties as assigned. Requirements - Bachelor's Degree or equivalent related work experience (minimum 8 years) - 5 to 8 years' experience in insurance, reinsurance or financial services - 2 years of experience in using SQL and Microsoft Excel - Demonstrates an ability to lead, mentor and develop associates in a customer service focused environment - Highly advanced oral and written communication skills - Highly advanced investigative, analytical and problem-solving skills utilizing experience, research, guidelines and internal resources - Advanced ability to comprehend and interpret insurance and contract documents and applying it to meeting clients' needs - Advanced knowledge of broad business practices - Advanced skills in managing multiple tasks and projects simultaneously - Ability to analyze and improve business processes with skills to implement change - Ability to work online, either at home or remote Preferred - 1 to 3 years' Management experience working towards ACS, ARA, FLMI or other relevant professional designation - 1 to 3 years' experience with Excel Visual Basic, TOAD and Business Objects - Highly Advanced SQL writing, Excel and Pivot Table skills #LI-SP2 #LI-REMOTE What you can expect from RGA: - Gain valuable knowledge from and experience with diverse, caring colleagues around the world. - Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. - Join the bright and creative minds of RGA, and experience vast, endless career potential. We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience-without considering name, gender, or other personal details-and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you. Compensation Range: $78,080.00 - $110,860.00 Annual Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits. RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

Role Description This is a remote role open to any location in continental US. The Senior Underwriting Consultant is responsible for evaluating applications of the highest financial impact and complexity. The incumbent will analyze decisions without compromising overall underwriting policies and should have the ability to work independently and guide more junior colleagues. Position Responsibilities: - Identify and provide solutions to work-related problems and issues (i.e. Work flow, systems). - Negotiate and manage time and resources to meet deadlines and service times. - Provide training and act as an information resource for more junior underwriters. - Process all aspects of auditing, formal appeal reviews, and contestable claim review. - Audit applications underwritten to ensure underwriting decisions, correspondence, and administrative processing have been followed in accordance with established guidelines and policies. - Audit medical record summaries to ensure documentation is in accordance with our established guidelines. - Assist management with various research projects pertaining to risk assessment. - Process formal underwriting appeals and complaints. - Review underwriting fraud referrals for appropriateness and assist management with book of business reviews. - Review contestable claims for potential misrepresentation during underwriting. - Maintain good relationships within a self-directed team environment. - Project a professional image and serve as an example to junior staff. - Manage all aspects of underwriting process for most complex cases. - Serve as a subject matter expert for more junior colleagues and management. Qualifications - College graduate or business equivalent. - Preferably 7 or more years of underwriting experience or exposure. - Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses. - Strong knowledge of referral areas. - Strong organizational, communication, and interpersonal skills. - Strong analytical skills; ability to define, research, and resolve problems. - Excellent ability to create and maintain customer relationships. - Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus. - Strong ability to comprehend, retain, and apply current technical information to daily work issues. - Strong knowledge of company plans, riders, benefits, and illustrations. - Strong knowledge of medical science, technology, and terminology and their impact on morbidity. Benefits - Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. - Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions). - Financial education and counseling resources. - Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year. - Full range of statutory leaves of absence. Company Description Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

• Help facilitate and foster sound underwriting and business decisions • Develop effective relationships and contribute toward the growth of the underwriting department • Oversee day-to-day production activities of the team, training and developing the underwriters • Regular communication between our sales organization and other parts of the organization • Apply sound and creative underwriting and business judgments to contribute to organizational growth and profitability • Develop and maintain effective working relationships with assigned field personnel, producers, and internal teams • Actively participate in projects and provide team members to participate in projects