UPMC Health Plan is seeking a full-time CHC Service Coordinator, Nursing Facility to support Community HealthChoices in Montgomery County and surrounding areas! UPMC Community HealthChoices (CHC) is a managed care plan that is available in all Pennsylvania counties that provides coverage for medical care and long-term services and supports (LTSS) for eligible individuals who qualify for Medical Assistance! Additionally, CHC is also for individuals that qualify for Medicare, Medicaid, or require a nursing facility level of care. The CHC Service Coordinator, Nursing Facilities will work daylight hours, Monday through Friday, in a remote capacity! This role will support participants in the Southeast Region, particularly in Montgomery County and will require significant travel to multiple nursing facilities. The CHC Service Coordinator provides service coordination services across the continuum of care through a community-based approach to improve health outcomes of the Members served. This role fosters a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual's health needs through communication and available resources to promote quality, cost-effective outcomes. The Nursing Facilities CHC Service Coordinator specifically helps the most vulnerable individuals in a nursing facility setting. For individuals preferring to return to the community, this role supports steps to ensure that the transition will be safe and successful. For those wishing to remain in the nursing facilities, the CHC Service Coordinator will help ensure that needs are met and that individuals are receiving quality care. Responsibilities: - Establish and build strong relationships with both internal team members and partner provider foster a collaborative environment. Educates on and coordinates community resources with emphasis on medical, behavioral and social services. - Manages an active caseload based on state mandated ratios according to residential setting, case intensity and acuity. Collect program data to track participant progress on a monthly basis to ensure to OPS reporting completed per regulatory deadline and that compliance requirements. - Responsible for performing profession-level administrative duties involving research, analysis and reporting. Prepare reports regarding service provision and update service plan in accordance with governing bodies. Ensures comprehensive assessments are completed within required time frames and utilizes knowledge and expertise to assess options for care including use of benefits and community resources. - Lead the Person-Centered Service Planning (PCSP) process and oversee the implementation of PCSPs. Assist Members in obtaining services that will support them while living in a Nursing Facility. - Identify, coordinate and assist Members in gaining access to needed LTSS and Medical Assistance services, as well as non-Medicaid funded medical, social, housing, educational, and other services and supports. Providing information to Members and facilitating access, coordinating and monitoring LTSS needs for Members. - Informing Members about available LTSS, required assessments, the Person t-centered service planning process, service alternatives, service delivery options including opportunities for Self -direction, roles, rights including DHS Fair Hearing rights, risks and responsibilities, and to assist with fair hearing requests when needed and requested, and to protect a Members health, welfare and quality on on-going basis. - Collect s additional necessary information, including, at a minimum: Member preferences, strengths and goals to inform the development of the PCSP Conducts reevaluation of level of care annually or more frequently as needed. Assist the Member and his or her PCPT in identifying and choosing willing and qualified Providers. - Works with the Member to complete activities necessary to maintain LTSS eligibility. Explores coverage of services to address Member identified needs through other sources, including services provided under Medical Assistance , Medicare or private insurance and other community resources. - Actively coordinates with other individuals and entities essential in the physical and behavioral care delivery for the Member to provide for seamless coordination between physical, behavioral and support services. Ensures compliance with all state and federal regulations and guidelines in day-to-day activities. Maintain confidentiality and adhere to HIPAA requirements. - Willingness and ability to work in the field at least 75%25 of the time. Ability to work independently in virtual setting. - Service Coordinators must have a Bachelor's degree in social work, psychology, or other related fields with practicum experience preferred OR have at least three (3) years of experience in a social service or a healthcare related setting. - Preferred experience working with people with disabilities or seniors in need of LTSS; and knowledge of the home and community-based service system and how to access and arrange for services. - Cultural competency and the ability to be sensitive to diverse backgrounds and set aside personal opinions and implicit biases. - This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. Preferred: - Minimum of year of LTSS, Service Coordination or Case Management experience. Additional Requirements: - Must have a valid driver's license - Reliable transportation - Clean driving record - A private workspace free from distractions - Ability to meet strict, regulatory deadlines, and willingness to protect confidentiality in accordance with HIPAA guidelines Licensure, Certifications, and Clearances: - Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

• Manage the CEO’s calendar — scheduling meetings, sending invites, and protecting focus time • Monitor and triage the CEO’s inbox, flagging priority messages and drafting routine responses • Prepare agendas and take notes during internal team meetings and external calls • Track open action items, follow up on outstanding tasks, and keep the CEO informed on progress • Handle scheduling coordination with vendors, contractors, and collaborators on behalf of the CEO • Complete research tasks as assigned — vendors, tools, pricing, competitor info, etc. • Assist with organizing and preparing materials for launches, content, and special projects • Schedule and coordinate recurring team meetings, 1:1 check-ins, and group calls • Send meeting reminders, prep notes, and follow-up summaries to the team • Maintain team calendars and coordinate scheduling across coaches and staff • Help onboard new team members by setting up accounts, sharing access, and sending welcome materials • Keep shared folders, files, and documentation organized and up to date • Track team-related deadlines and ensure items are completed on time • Maintain accurate client records in Practice Better and GoHighLevel (GHL), including intake info, program status, and contact details • Update client tracking documents and dashboards (e.g., client stoplights, delivery pulse) as directed • Send routine client communications, reminders, and check-in messages using pre-approved templates in GHL • Assist with scheduling client calls and coordinating calendar availability between coaches and clients • Track client program milestones and flag upcoming transitions, completions, or missing check-ins to the appropriate coach • Support the collection of testimonials, Google reviews, and end-of-program feedback as directed • Assist with client offboarding communications and membership transition follow-ups • Maintain and update standard operating procedures (SOPs) as processes evolve • Keep Asana up to date — adding tasks, updating statuses, and ensuring project boards reflect current work • Perform data entry and record-keeping across platforms (GHL, Practice Better, Google Sheets) • Manage digital filing systems in Google Drive — naming conventions, folder structure, and version control • Assist with formatting, proofreading, and preparing internal documents and reports • Support routine GHL administrative tasks such as updating contact records, pipelines, and tags • Flag any system issues, broken workflows, or process gaps to the CEO

Notre nouvel(le) Assistant(e) Adminstratif(ve) : c'est vous ! Vous souhaitez découvrir le domaine de la prestation de service et les métiers de l'optimisation linéaire et de l'animation commerciale ? Alors, rejoignez notre équipe dynamique dans le cadre d'un CDD et contribuez à notre succès ! Au sein de notre service planning opérationnel composé de 8 gestionnaires de planning, vous serez amené(e) dans le cadre d'un contrat à durée déterminée, à apporter votre soutien sur notre activité de Merchandising. Après une période d’intégration et de formation auprès de la responsable du service, vos missions consisteronts à : - - Etablir un phoning régulier avec les salariés et commerciaux - Sélectionner les candidats en fonction de leurs expériences et compétences - Les affecter sur les missions en fonction de la demande client - Envoyer les documents liés aux missions - Briefer les intervenants sur leur contenu de mission - S’assurer de la réception des rapports d’interventions Sur ce poste, vous intervenez à distance par téléphone sur un secteur géographique défini, alors plus besoin d'attendre les vacances pour découvrir la France !

About Us: VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. The Opportunity: VetWise is expanding and seeking seasonal part-time passionate, remote ACAs to join our growing team in Ontario over our busy summer months! This role allows you to utilize your ACA skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals. Your Role: - Support clients during virtual consultations by assisting with follow-up tasks - Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team - Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment - Accurately document interactions and updates within our internal system for continuity of care - Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support Our Requirements: - Previous experience in a veterinary clinic or animal care setting - Previous experience as an RVT but are no longer registered is an asset - Strong communication and customer service skills - Ability to multitask and stay organized in a remote setting - Pharmaceutical knowledge is an asset - Must be comfortable using technology (Google Suite, chat tools, Slack, etc.) - Based in Ontario with a quiet, dedicated home workspace and reliable internet Why Join Us? - Work remotely from anywhere in Ontario - Be part of a mission-driven, people-first team - Support the veterinary community without burnout Schedule: - Wednesday, Thursday day and or Saturday/Sunday day shifts required. - Estimated 15-20 hours per week. Location: Remote – Ontario-based If you're a compassionate, organized, and tech-savvy individual with a love for animals and a commitment to quality care, we’d love to meet you. Apply today and take the next step in your virtual veterinary career with VetWise!