Overview: Snapscale is seeking for a US Clinic Coordinator – Spanish Speaking who can work remotely to support a US - based healthcare practice by communicating with Spanish-speaking patients. This is a remote role where you will handle appointment scheduling and follow-ups, inbound and outbound calls, insurance verification, and patient record management using EMR systems. The role requires strong communication skills, attention to detail, and a compassionate, patient-centered approach. Perks: - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development Requirements - Proficient in both written and spoken Spanish and English - Minimum 6 months BPO experience in a Spanish bilingual account (required) - Healthcare account experience in a BPO setting is a plus - Experience working with U.S. clinics or hospitals is preferred - Familiarity with EMR/EHR systems, insurance verification, patient scheduling, and inbound/outbound calling - Strong communication and interpersonal skills with empathy for patient concerns - Highly organized, detail-oriented, and reliable - Must have a stable internet connection and a quiet remote work environment

• Represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner • Field and resolve a large volume of inquiries via phone and other methods within the Patient Access Center in Spanish or English • Follow communication scripts, schedule appointments, verify patient insurance, pre-register patients for appointments, and screen for alternate funding sources • Advise patients of service estimates and perform tasks that allow patients to visit their health center seamlessly • Provide exceptional customer service, treating all callers with dignity and respect • Collaborate with other Patient Access Center team members to achieve quality and performance standards

• Patient Enrollment: Guide patients through the enrollment process for healthcare programs, ensuring accurate and complete documentation. • Program Eligibility Assessment: Evaluate patient eligibility for specific healthcare programs based on criteria provided, such as age, medical conditions, or other qualifying factors. • Patient Consultation: Conduct comprehensive consultations with patients to gather necessary information and explain the benefits and requirements of various healthcare programs. • Documentation and Record-Keeping: Accurately document patient information, enrollment details, and program eligibility assessments in electronic health records (EHR) or other designated systems. • Follow-Up and Coordination: Monitor the progress of enrollment applications, communicate with patients, and collaborate with internal and external stakeholders to facilitate the enrollment process. • Patient Education: Provide patients with clear and concise explanations regarding healthcare programs offered by Medsien. • Compliance and Privacy: Adhere to all relevant privacy regulations, such as HIPAA, and maintain strict confidentiality of patient information. • Program Updates: Stay informed about changes, updates, and new offerings related to healthcare programs, and effectively communicate these changes to patients. • Collaborative Approach: Work closely with healthcare providers, insurance companies, social workers, and other relevant parties to ensure seamless patient enrollment.

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures. • Process data entry activities of pertinent information received at different points of contact during the delivery of program services. • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials. • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management, based on the information provided as part of the program materials. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Telephone support (including maintenance calls and adherence support both inbound and outbound as needed). • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed. • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services. • Must be able to identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems, within respective timelines. • Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel. • Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise. • Participate in ongoing internal and/or external continuing education activities. • Development of training material and programs for new PSP team members. • Adhere to Sentrex Health Solutions Policies and Procedures. • Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures. • Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients. • Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient. • Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services. • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients. • Follow‐up/advocate until a decision is received, ideally securing coverage for the patient. • Report and document Adverse Events as per training on updated Pharmacovigilance requirements. • Adhere to Sentrex Policies and Procedures. • Additional duties as determined by your Manager.