Job Closed
This listing is no longer active.
We offer unique career opportunities in the most sought-after vacation destinations around the world.
Specialist Club Global Support
Location
United States
Posted
65 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Specialist Club Global Support
Hilton Grand Vacations
If you have a passion for supporting a team and a desire to provide excellent Owner/Club member customer service, this is the role for you! Respond to inquiries and address blocking issues from Team Members and Owners/Club Members. Essential Job Functions: - Answer inbound contacts, from Team Members, in a global omni-channel contact center. - Take over advanced calls from team members when needed. - Assist Management Team in the operation of a global omni-channel contact center by providing support to Team Members who help Owners/Club Members and other guests with reservations, program education, maintenance fees, loans, website usage troubleshooting or any other request, as needed. - Support and guide team for timely and knowledgeable call handling to meet ASA and Service Level goals. - Support club counselor and specialist staff in answering questions, providing assistance with advanced calls, offering support and mentorship. - Assist in the administration of the internal and external help lines, which provide support and assistance to sales and resort operations staff. - Respond to customer service calls requiring intervention while accurately following the compensation levels established. When necessary, work with Resolution Specialist in handling higher level challenges. - Assist with outbound programs or special projects ensuring the best usage of staff during peak and off-peak periods under the direction of the Department Management. - Engage with internal customers for membership support, portfolio services, and more with integrity. - Interact with third-party team members when needed and deliver outstanding internal and external customer experience. - Provide inbound customer assistance during high demand or low staff periods. - Meet or surpass all performance metrics, goals, and objectives set by departmental leadership. - Perform any reasonable request by management that supports the department’s mission and goals. - Flexible work schedule with shift rotation to include MOD on the Saturday, Sunday and major holidays. - Promotes a positive "can do" attitude and works as a great teammate. - Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, - Completes all required Company training/compliance courses assigned. - Adheres to Company standards and maintains compliance with all policies and procedures. - Performs other related duties as assigned.
Related Guides
Related Categories
Related Job Pages
More Billing Specialist Jobs
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. What You'll Do: V2X Global supply chain is seeking a Principal Subcontract Specialist who will report to the Director, Subcontracts support the Global Training Solutions portfolio. This position is a 100% remote position. The position may require some minimal travel. The Principal Subcontract Specialist will develop subcontract specifications, review work statements, and terms and conditions for the procurement of services. This role will prepare bid packages, analyze and evaluate proposals, perform Price Analysis, negotiate subcontract pricing & provisions, perform supplier assessments, prepare/issue Purchase Order awards, and administer and manage resulting subcontracts of substantial size. Negotiate and incorporate subcontract modifications and terminations. Ensure compliance with Public Law (FAR/DFAR/AMS), company business policies and procedures, import/export regulations (ITAR/EAR), and Davis Bacon Act/SCA. Work extensively with Integrated Product Teams, including, but not limited to, Engineering, Quality, Finance, Contracts, and Program Management, along with other key functional groups to ensure on-time delivery of compliant products/services at or below program budget. The candidate must possess the ability to simultaneously manage multiple subcontracts and priorities. Duties and Responsibilities: - Provides pre- and post-award administration of a variety of subcontracts, FP, FPAF, T&M, etc. - Extracts from the customer Request for Proposal (RFP) that include requirements unique/relevant to the subcontractor and incorporate into the subcontractor’s RFP. - Obtains proposals/quotations in compliance with RFP requirements; examines bids/offers, including performing price analysis, and addresses any deviations. - Verifies that Subcontractor documents are complete, accurate, and delivered to meet critical deadlines. - Negotiates terms and conditions (contract price, type, Federal Acquisition Regulation (FAR)/Defense Federal Acquisition Regulation (DFAR) clauses, etc.) with potential subcontractors. - Document and maintain Contractor Purchasing System Review (CPSR)-compliant files; - Maintains and approves supplier progress reports, invoices, and maintains records indicating payment and liquidates balances. - Assist with identifying, mitigating, and resolving risks and risk-related issues. - Advises program personnel on all matters related to contractual requirements and internal status and reporting. Work cooperatively with individuals from other disciplines, including Program Management, Program Business Management, Finance, Contracts, Pricing, and Security for seamless subcontract administration. - Demonstrate leadership skills within an IPT. - Ability to respond positively to change and embrace using new practices or values to accomplish goals and solve problems. - Form and maintain strong business relationships with first-tier subcontractors - Maintains the highest ethical personal and professional standards. - Strong capability to assist in the development of Statements of Work for utilization in subcontracts - Analyze and extract requirements from V2X prime contracts Qualifications: - Education: - Bachelor's degree in Business, JD, Supply Chain, Engineering, or related field. C.P.M. or A.P.P. through ISM is a plus, or certification in NCMA. A master's degree is a plus. - Experience - 6+ years of related experience managing subcontracts for complex US Government programs, including experience in the Defense Industry. - Working knowledge of the Federal Acquisition Regulations (FAR) and Acquisition Management System (AMS) - Experience in the use, employment, and requirements of various subcontract types, including but not limited to T&M, Labor Hour, FFP, and FPAF - Strong, problem-solving and critical thinking skills, ability to exercise independent judgment and manage complexity and ambiguity - Exemplary written and oral communication skills, strong presentation skills, ability to listen well and communicate effectively with others - Ability to develop and negotiate teaming agreements, master subcontract agreements, and blanket purchasing agreements - Demonstrated ability to act independently as may be required and demonstrated success in influencing or achieving critical requirements, including those related to cost and schedule performance - Desired Qualifications: - A successful applicant will have a keen interest in business/contract law. - Proficient computer skills in Microsoft Word and Excel or related software applications. - Ability to work independently, manage large workloads with quick turnaround. - Ability to apply sound judgment to problem-solving. - Ability to develop strong business relationships with internal customers and external suppliers; - Exceptional organizational skills. - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. - Other Requirements: - Must be a U.S. Citizen What We Bring - At V2X, we strive to be market-competitive in our total reward offerings. - The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions. - The following salary range is intended to display the value of the company’s base pay compensation and may be modified at the discretion of the company. - USD $ 80,000 - $125,000 - Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States. - Please speak with a recruiter for additional information. Employee benefits include the following: - Healthcare coverage - Retirement plan - Life insurance, AD&D, and disability benefits - Wellness programs - Paid time off, including holidays - Learning and Development resources - Employee assistance resources - Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
Role Description This role is responsible for handling pre-claim and OON physician contract negotiations for all clients coupled with reaching out to senior management at facilities across the country to secure the lowest settlement rate. Duties - Handles facility, provider and client inquiries regarding pre-claims and OON physician contract requests; including correspondence. - Secures signed agreements for reimbursement with providers. - Research claims to confirm our history with the provider. - Determines cost saving opportunities and pricing optimization strategies. - Contact providers to discuss pricing in order to ensure patients can have services rendered. - Maintains relationships with central providers. - Ensures clear documentation of events associated with a claim resolution. - Provides updates and solicits required information from clients as needed. - Keeps direct report informed of critical matters that impact responding timely to pre-claim or physician contract requests. - Manages a daily running inventory of claims, prioritizing one's work schedule accordingly. - Addresses emails and incoming calls. - Collaborates, coordinates, and communicates across disciplines and departments. - Ensures compliance with HIPAA regulations and requirements. - Demonstrates Company's Core Competencies and values held within. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Job Scope This position works independently under minimal supervision to complete the assigned job responsibilities. Work performed is often varied and complex, requiring a reliance on a knowledge base built through experience. The incumbent follows established procedures and uses knowledge of the company's general business principles, industry dynamics, market trends, and specific operation details when performing the duties of the position as assigned. Compensation The salary range for this position is $25 to $31.25 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. Qualifications - Minimum high school diploma plus two (2) years' experience in a medical healthcare claims role dealing with facilities, providers and members. - Background in healthcare claims management environment including provider hospital billing, claims adjudication and administration or the ability to interpret benefit plans/Explanation of Benefits. - Demonstrated negotiation experience. - A proactive, self-starter. - A high level of professionalism, organization and flexibility. - Strong organizational skills, demonstrating strong attention to detail. - Strong communication skills, both oral and written. - Excellent organizational skills demonstrating strong attention to detail. - Ability to manage high call volume. - Ability to multi-task effectively. - Detail focused. - Self-Motivating personality and a professional demeanor that promotes a team environment. - Manages self and time so as to meet provided timeframes and deadlines, becoming flexible when necessary. - Able to work comfortably in a fast-paced environment. - Solid problem solving skills with the ability to determine and take the appropriate course of action for resolution. - Should possess a moderate to high level of claim editing, coding, RVU and CMS-based pricing knowledge with an emphasis in researching solutions for the above items as needed. - Bilingual preferred. - PC literate, including Microsoft Office products and web-based applications. - Required licensures, professional certifications, and/or Board certifications as applicable. - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone. - Regular, timely attendance. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
Paid Ads Specialist - 1242 - Cape Town, South Africa
Bionic TalentHelping build remote overseas teams for 80% less
About the client: Our client is a US-based law firm currently managing their marketing efforts in-house. They are actively running and scaling social media and paid advertising campaigns and are seeking to maintain momentum as they transition from their current internal marketing resource. The firm values responsiveness, efficiency, and performance-driven marketing strategies that directly contribute to lead generation and business growth. About the role: We are seeking a Paid Ads Specialist to oversee and execute both organic social media management and paid advertising campaigns across Google and Meta platforms. This is a hands-on execution role for someone who can step in immediately, take ownership of ongoing campaigns, and ensure continuity without disruption. The ideal candidate has experience managing both content strategy and paid media, understands lead generation strategy, and can operate independently in a remote environment. Experience working with US-based businesses is required. Law firm marketing experience is preferred. What you’ll be doing: - Manage and optimize Google Ads campaigns (Search, Display, YouTube if applicable). - Manage and optimize Meta Ads campaigns (Facebook & Instagram). - Oversee organic social media strategy, posting, engagement, and content calendar execution. - Ensure campaign continuity and maintain momentum from existing in-house efforts. - Monitor performance metrics including lead generation, cost per lead, and ROI. - Conduct audience testing, creative testing, and budget optimization. - Provide performance reports with insights and actionable recommendations. - Collaborate with leadership to align campaigns with firm growth goals. Who are we looking for? - 3-5 years of experience managing paid ad campaigns and social media. - Proficiency with Google Ads, Meta Ads, and other relevant tools; proven track record in optimizing campaigns for ROAS and lead generation. - Experience managing organic social media accounts for businesses. - Strong written and verbal English communication skills; comfortable with video calls for client communication. - Willingness to learn new systems and approaches unique to the client’s processes. Position: Paid Ads Specialist Remote Status: Fully Remote Working Hours: 40 hrs a week in standard working hours in Central Time. Salary: USD 1400 - 2000 per month Internal Job ID: 1242
Paid Ads Specialist - 1242 - Durban, South Africa
Bionic TalentHelping build remote overseas teams for 80% less
About the client: Our client is a US-based law firm currently managing their marketing efforts in-house. They are actively running and scaling social media and paid advertising campaigns and are seeking to maintain momentum as they transition from their current internal marketing resource. The firm values responsiveness, efficiency, and performance-driven marketing strategies that directly contribute to lead generation and business growth. About the role: We are seeking a Paid Ads Specialist to oversee and execute both organic social media management and paid advertising campaigns across Google and Meta platforms. This is a hands-on execution role for someone who can step in immediately, take ownership of ongoing campaigns, and ensure continuity without disruption. The ideal candidate has experience managing both content strategy and paid media, understands lead generation strategy, and can operate independently in a remote environment. Experience working with US-based businesses is required. Law firm marketing experience is preferred. What you’ll be doing: - Manage and optimize Google Ads campaigns (Search, Display, YouTube if applicable). - Manage and optimize Meta Ads campaigns (Facebook & Instagram). - Oversee organic social media strategy, posting, engagement, and content calendar execution. - Ensure campaign continuity and maintain momentum from existing in-house efforts. - Monitor performance metrics including lead generation, cost per lead, and ROI. - Conduct audience testing, creative testing, and budget optimization. - Provide performance reports with insights and actionable recommendations. - Collaborate with leadership to align campaigns with firm growth goals. Who are we looking for? - 3-5 years of experience managing paid ad campaigns and social media. - Proficiency with Google Ads, Meta Ads, and other relevant tools; proven track record in optimizing campaigns for ROAS and lead generation. - Experience managing organic social media accounts for businesses. - Strong written and verbal English communication skills; comfortable with video calls for client communication. - Willingness to learn new systems and approaches unique to the client’s processes. Position: Paid Ads Specialist Remote Status: Fully Remote Working Hours: 40 hrs a week in standard working hours in Central Time. Salary: USD 1400 - 2000 per month Internal Job ID: 1242


