Top 3 Reasons To Join Us - Competitive Salary - 100% Remote - Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - We are a leading global no-code insurance platform for health, life, and P&C - We’re the winner of the Insurtech of the Year in all of Asia and other awards globally - We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more - We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - We are fully funded and backed by reputable VC funds and strategic institutional investors - We have a global presence in Asia, EMEA and the Americas - We’ve grown our annualized revenue by over 30x since January 2021 - We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You’ll Do We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is ready to help transform the industry through technology. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into intelligent product features, automation logic, and scalable workflows. This person brings deep health insurance domain knowledge and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world. 1. Domain Expertise & Product Collaboration - Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight. - Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation. - Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios. - Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. 2. STP, Automation & Workflow Design - Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design. - Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations. - Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system. 3. Compliance & Risk Embedded in Product - Translate regulatory and policy requirements into system logic and product features. - Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance. 4. Cross-Functional Collaboration & Enablement - Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution. - Contribute to product roadmap discussions and prioritisation from a health insurance perspective. - Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. - Support GTM, sales, and pre-sales efforts with deep functional expertise when needed. What We Need - 12+ years of experience in the insurance industry, with strong exposure to end-to-end insurance operations.  - At least 5 years of hands-on experience in health insurance with deep understanding of the full health insurance lifecycle, with domain expertise inside and out. - Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals. - Experience working cross-functionally with product, technology, and business teams in a fast-paced environment. - Hands-on, results-oriented, and passionate about translating domain knowledge into real product features. - Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic. - Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations. - Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike. - Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience. Nice-to-have (other advantages) - Experience with other lines of business such as life and/or P&C insurance. - Chartered Insurance Institute (CII) Certificate in Insurance or equivalent. - Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus. - Exposure to multiple markets or global health insurance products. Why You'll Love Working Here - Fully Remote - Flexible Leave - International Environment - Competitive renumeration package - Performance Bonus - Company activities and events - Learning and development plan - Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

• Assist the advisor throughout the underwriting and requirement gathering process • Ensure that all cases move efficiently through the process • Communicate with the advisor, carrier, and others to complete the needed requirements • Provide best-in-class service by reviewing cases frequently and advocating for the advisor and insured

We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for a Senior Insurance Advisor in Penticton, BC at our Cherry Lane office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their insurance industry knowledge and experience. Expected Compensation: The expected hourly hiring range for this role is $26.60 to $33.25 based on a 37.5-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity. Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. As a Senior Insurance Advisor, you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local community. Interested in learning more? Why you'll love Westland: - An open, flexible and welcoming workplace - Plenty of opportunities to grow and learn - Autonomy to own your own success - Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds - Total rewards program that takes care of your financial, physical, and mental health - Flexible paid Values Days to celebrate days important to you - Amplifying Communities, a program to support causes that matter most to our employees. Why we’ll love You: - Laser-focused, you have a track record of achieving sales targets - Building authentic client relationships comes naturally to you - Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion - Insurance broker level 1 license or working towards CAIB/CIP (financial support provided!) - BONUS! 6 months+ of industry experience Once here, you'll: - Deliver superior customer service that promotes client retention - Uncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendations - Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles - You have an inexhaustible curiosity and look for opportunities to grow your career #LI-SS1 #LI-Remote Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca

Patient Support Supervisor Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations) Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members. Key Responsibilities: - Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication. - Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time - Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care - Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members - Complete audits of team in supported systems required to ensure efficient workflow - Manage responsiveness to new request in supported systems - Provide front-line supervision and ongoing coaching and performance management to Patient Support team - Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed - Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls - Patient Support team meetings: create agendas, run meeting, follow-up - Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success - Record keeping/notes of all collaboration calls and team meetings - Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team - Review and address any concerns with Patient Support team, and hospital partners as needed - Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers. - Provide insight to various teams across company for growth and development opportunities as needed - Work with various teams for special projects - Report on hiring needs based on implementation roll outs - Assist in interviewing, and onboarding new team members - Coordinate access requests for new hires - Coordinate training with Clinical Training Team - Absorb overflow work in times of short staffing or excess workload - Investigate research needed for data analytics team, contracting team as needed - Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls - Use discretion and maintain confidentiality of highly sensitive and private data. - Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations - Reports to Director or Manager of Patient Support Center Experience/Requirements Required Licensure/Certification: - We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. - Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy) - Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you) Education: - Required: High School diploma / GED required - Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree) - Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study) Skills: - Strong communication presence with ability to influence without formal authority - Ability to make decisions and negotiate with more senior leaders that results in a mutual and positive outcome - Excellent leadership and interpersonal skills - Ability to effectively train and inspire Patient Support team leaders to be more independent - Strong operational management skills and able to evaluate trends and identify opportunities for program improvement - Ability to manage projects and see them through effective completion - Manage and prioritize workload while meeting deliverables and expectations - Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement - Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals - Ability to use discretion and maintain confidentiality of highly sensitive and private health information - Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word - Strong phone skills - Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable. - Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills - Possess strong organizational skills - Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.