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Webflow

Webflow is the way to design, build, and launch powerful websites visually — without coding.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 501-1,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

47 days ago

Salary

$1.1K / month

Seniority

Senior

EnglishCloud

Job Description

Customer Service Representative

Webflow

• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. • We're currently looking for top talent to fill the role of Customer Service Representative. • The role requires 40 hours/week availability with a time zone of EDT.

Job Requirements

  • Proven background in customer service, with experience across diverse BPO cases
  • Fluent English and a neutral/no accent.
  • Hands on proficiency with CRM software and cloud based phone systems
  • Experience Needed:
  • Handle customer service calls across multiple client accounts using structured scripts
  • Manage customer records in CRM platforms with accurate scheduling and documentation
  • Operate cloud based phone systems for both inbound and outbound calls
  • Conduct sales focused calls, solidifying sales with professionalism and efficiency
  • Provide customer service and scheduling support, ensuring clarity and responsiveness
  • Navigate multiple platforms simultaneously during calls while maintaining accuracy and compliance
  • Adjust quickly to different call types and strictly follow client protocols and procedures
  • Good to have:
  • Experience in sales environments where closing was required (not just appointment setting)
  • Familiarity with best practices in customer experience and retention
  • Ability to coach peers in script usage and compliance
  • Background in multi industry customer service or account management
  • Exposure to performance reporting and call analytics in CRM systems
  • Demonstrated ability to manage customer records, scheduling, and documentation accurately
  • Experience handling both sales and customer service calls with professionalism
  • Strong multitasking ability to manage multiple platforms during live calls
  • High adaptability with strict compliance to client specific protocols
  • Attention to detail, scheduling, and handling ticket requests.

Benefits

  • Competitive Salary – We recognize your skills and experience with a great compensation package.
  • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
  • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
  • US Holidays Off – Enjoy 12 paid US holidays throughout the year.
  • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
  • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
  • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
  • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
  • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
  • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
  • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

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