Role Description We're looking for an organized and detail-oriented Travel Booking Coordinator to support daily operations by managing travel requests, coordinating booking details, and ensuring a smooth and efficient process from planning through confirmation. This fully remote opportunity is ideal for someone who enjoys organization, clear communication, and keeping multiple moving parts on track. In this role, you'll use established systems, tools, and training to assist with booking coordination, track important updates, and maintain accurate records. You'll work independently while ensuring a high level of professionalism, accuracy, and consistency across all client interactions. - Coordinate travel bookings, timelines, and key details - Assist with researching options and organizing travel arrangements based on client needs - Communicate with clients and team members to gather and confirm booking information - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records and booking documentation - Review all booking details to ensure accuracy and completeness - Support workflow efficiency by keeping all tasks on schedule Qualifications - Strong organizational and communication skills - Ability to manage multiple tasks and prioritize effectively - Experience in customer service, scheduling, coordination, or administrative support (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build coordination and booking experience - Supportive and collaborative team environment

Role Description The Support Specialist Team Lead is primarily responsible for providing live, real-time assistance to call center support specialists, including but not limited to: - Providing guidance in a digital work environment. - Being the first point of contact for all team members. - Resolving escalated customer issues, which may include speaking to the accountholder or member, researching the reason for escalation, owning the resolution, and providing feedback and recommendations to the business. - Coaching/mentoring and refresher training of all members of the Support Department. - Providing feedback and conducting testing related to the implementation of new technology, software applications, and product offerings. - Assisting in the review of all internal Policies and Procedures and training materials. - Developing, strengthening, and maintaining a positive relationship with accountholder team members and firm associates. Duties & Responsibilities - Assist Support Manager in monitoring activities of the Support team, including but not limited to: - Providing front line assistance to the team. - Being the first point for escalation and providing de-escalation coaching to team members. - Helping the team meet their quality and survey goals. - Meeting established service levels. - Coaching/Training team members, including providing feedback for mid-year and annual performance reviews. - Designing and testing new product offerings and new software applications. - Providing backup support for employees and managers. - Maintaining a positive work atmosphere with the team and internal departments. - Reviewing and resolving complex accountholder requests. - Assisting in updating and reviewing internal Policies and Procedures. - Guiding Team members to utilize the Digital Coach tool in their workflow. - Managing escalated client calls and assisting managers with following up with account holders. - Providing answers to client inquiries regarding Inspira’s products, services, and fees. - Providing direct feedback to team members on areas of opportunities to enhance services provided to the accountholder. - Utilizing sound judgment to escalate issues that may require intervention of the manager. - Maintaining a professional approach to client service, consistent with Inspira’s protocol and service levels. - Recommending and implementing ways to improve efficiency, survey results, and quality. - Managing special projects. - Other duties as assigned. Typical schedule is 11:30 a.m. to 8:00 p.m. CT and will include every Saturday, with an optional weekday off (Tuesday through Friday). This position is for the Escalations/Life Events team for R&W LOB. Experience with Death, Divorce, POA, and Escalations is necessary. Qualifications - High School Diploma or equivalent required. - Bachelor’s degree preferred. - 5-7 years of experience in customer service/call center required. - 5+ years of experience in the financial services industry preferred. Skills & Abilities - Demonstrated knowledge and experience with reimbursement accounts like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA (H&B) required OR demonstrated knowledge and experience with Retirement Accounts and IRS rules and regulations (R&W) required. - Experience with Salesforce/Service Cloud required. - Working knowledge of trust accounting systems, including some familiarity with investments (R&W) preferred. - Bilingual language skills are preferred. - Ability to transfer knowledge and coach in a 1-1 setting. - Energetic, client service focused individual. - Possesses strong written and verbal communication skills. - Ability to apply relationship building skills to internal and external clients. - Strong computer aptitude; proficient in Microsoft suite of products. - Display timely and accurate decision making. - Strong problem-solving and decision-making skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the client. - Detail-oriented, organized, and dependable. - Active Listening skills. - Innovative Thinker. - Patience/empathy. - Proactive approach to resolving issues. - Ability to work in a high volume, fast-paced environment. - Takes accountability with great follow-through skills. - Ability to maintain the highest quality of service and professionalism. - Possess a cheerful outlook and be able to perform well in a collaborative team environment. - Ability to solve complex issues, both independently and in a collaborative team environment with a focus on FCR (first call resolution). Other Requirements - Ability to work overtime when needed. - Prolonged periods of sitting at a desk and working on a computer.

About MyStudio MyStudio is a fast-growing SaaS platform that helps fitness, martial arts, and membership-based businesses automate how their customers buy—so they can make more money, save time, and focus on what truly matters. We proudly partner with 2,000+ studios worldwide, supporting fitness and children’s education businesses with powerful software and an incredible team behind it. From midnight sign-ups to seamless payments and events, we’re the behind-the-scenes magic helping our customers succeed 24/7. Learn more at: www.mystudio.io About the Role Are you passionate about helping customers and solving technical challenges? Do you enjoy turning problems into positive experiences? We’re looking for a Technical Customer Support Specialist to join our growing remote team in the Philippines. In this role, you’ll be the friendly, knowledgeable voice our customers rely on— providing timely support, troubleshooting issues, and helping studios thrive using our software. If you love teamwork, growth, and making a real impact, we’d love to meet you. What You’ll Do - Respond to customer inquiries via chat, phone, and email - Troubleshoot software-related issues and collaborate with technical teams - Document interactions accurately and maintain detailed records - Escalate complex cases and ensure timely follow-up - Keep customers informed with clear, professional communication - Help improve our support systems and processes - Contribute to and enhance our knowledge base - Gather customer feedback and collaborate cross-functionally to improve our product Success in this role is measured by: - Customer satisfaction (CSAT & NPS) - Resolution time - Number of issues resolved What We’re Looking For - 3+ years of experience in technical support or a similar role - High school diploma required; bachelor’s degree preferred - Excellent English communication skills (written and verbal) - Strong problem-solving and conflict-resolution skills - Experience using customer service software and databases - Data-driven mindset with strong organizational skills - A proactive, empathetic, customer-first attitude - Comfortable working in a fast-paced, scaling environment - Positive, team-oriented mindset (we work hard and have fun!) - Stable high-speed internet with reliable backup - Availability to work US Eastern Time hours Schedule & Compensation Compensation: $500–$600 per month Hours: - 40 working hours per week - 8-hour shifts between 8:00 AM – 8:00 PM EST (rotating schedule) - Occasional rotating Saturdays: 9:00 AM – 5:00 PM EST - Total of 45 hours per week (includes 5 unpaid lunch hours) - Time will be tracked via Hubstaff Why Join MyStudio? - Be part of a growing tech company with startup energy - Make an impact from day one - Help businesses in fitness and children’s education create lasting community impact - Competitive salary and long-term growth opportunity If you’re ready to grow with a company that values service, teamwork, and continuous improvement, we’d love to hear from you. 🚀

• Respond to all inbound support inquiries via email, phone, and live chat • Educate customers on how to fully utilize the platform • Foresee future challenges by assessing the unique needs of each client and their account • Promote and upsell other product offerings within the GoodTherapy platform • Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed • Support the technology team with context and feedback on product improvements and changes