Title: Customer Service Representative - Patient Registration - Part Time Location: Destin Job Description: Shift Hours: PRN- part time, work as needed. Open availability required for as needed shifts. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): - Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. - Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. - Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. - A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: - High School Diploma or GED - Excellent customer service experience Preferred Skills: - Medical experience For this US-based position, the base pay range is $15.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Build personal connections with customers, assist with in-branch technology, respond to transactional needs, and conduct Financial Health Checks to ensure customer satisfaction and address their financial requirements effectively.

Deliver exceptional customer service by assisting with purchases, returns, and exchanges while maintaining product knowledge. Support store operations through merchandise replenishment and ensure a positive shopping experience for all customers.

Customer Service Representative - Assessment Position: Customer Service Representative - Assessment Location: Remote (work from home) working Australia business hours Employment Type: Full-Time Salary: Competitive, commensurate with experience The Customer Service Representative for Assessments will be integral in supporting our clients through their assessment processes, ensuring they receive an exceptional level of service. In this role, you will assist customers with inquiries related to assessments, provide detailed instructions, and help resolve any issues that arise during the assessment lifecycle. Your passion for helping others and your ability to communicate effectively will contribute to a positive and informed customer experience, while your organizational skills will be key in managing multiple assessments simultaneously. Requirements Key Responsibilities - Customer Support – Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat. - Problem Resolution – Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers. - Instructional Guidance – Provide clear instructions to clients regarding assessment procedures and requirements. - Collaboration – Work with internal teams to escalate issues and ensure a smooth assessment experience for customers. - Documentation – Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM. Required Skills & Qualifications - Proven customer service experience – Previous work in a customer service role, particularly in assessments or educational support is strongly preferred. - Excellent communication skills – Strong verbal and written communication skills to effectively assist customers. - Strong problem-solving skills – Ability to identify problems and persistently work towards satisfactory resolutions. - Detail-oriented – Demonstrated ability to handle complex processes with accuracy. - Tech-savvy – Proficient with CRM software, assessment platforms, and standard office software suites. Preferred Qualifications - Experience in educational assessment – Familiarity with standardized testing or educational assessments is a plus.