• Maintain a centralized, real-time view of all active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status • Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting • Lead discovery work across Client Ops functions — Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments • Translate ambiguous problems into structured proposals, decision documents, and execution plans • Surface risks and blockers early; propose and drive mitigation strategies before they become fires • Create reporting mechanisms that give clear visibility to the Client Operations leadership team • Hold cross-functional stakeholders accountable to commitments — including Product, Finance, EPD, RevOps, and GTM • Ensure "important but not urgent" work gets done consistently — not just the reactive, squeaky-wheel stuff • Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership • Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions • Manage dependencies across Client Ops, Product & Engineering, Finance, and GTM • Build durable systems and clean documentation — not one-off fixes that create debt later • Ensure clean handoffs when work transitions between teams • Own the narrative on Client Ops execution — status updates, initiative briefs, and risk flags to senior leadership • Keep the SVP and Director informed without requiring them to chase status • Produce artifacts that are clear, concise, and decision-ready • Represent Client Ops in cross-functional planning forums

Summary The Adoption Program Lead is a collaborative leader focused on driving client adoption, delivering impactful training, and maximizing customer value. As a trusted partner to both clients and internal teams, this role leads strategic training efforts, ensures consistent onboarding and education, and champions the optimization of Janus solutions. Working closely with the Customer Engagement team, the Program Lead supports client relationships by maintaining a unified approach to training, reporting deliverables, and conducting on-site customer visits. Key Responsibilities Training & Adoption - Lead customer advisory and training programs, including post-implementation education, and onsite training visits. - Lead and manage customer office hours and ad-hoc training sessions, ensuring consistent, high-quality delivery across all accounts. - Develop and maintain reusable training materials, best practice guides, and video content to continuously support client adoption. - Design and lead internal training for new hires, as well as quarterly refresh programs, to ensure ongoing expertise. Customer Value & Optimization - Advise customers on strategies to achieve the full value of Janus Operational Intelligence and Automation solutions. This includes being a subject matter expert on revenue cycle best practices and helping clients achieve business goals. - Analyze and present data on product utilization and performance, identifying areas for optimization/value achievement and suggesting actionable interventions. - Develop impactful client meeting materials, clearly articulate optimization and value realization opportunities, and ensure timely follow-up to drive results and strengthen client partnerships. - Track, trend, and report on usage patterns and ROI across customers, including cross-customer comparisons and executive summaries. - Maintain current knowledge of industry trends and benchmarks to provide informed guidance (e.g., HFMA MAP Keys). Cross-Team Collaboration & Leadership - Act as a key partner to Customer Engagement, assisting with customer-facing conversations to ensure successful adoption and value delivery. - Coordinate client requests for process improvement and track cross-functional priorities, activities, and deliverables with Product, Engineering, Marketing, Support, Data Analytics and Growth teams. - Provide structured feedback to internal teams on customer needs, customer support questions, solution enhancements, and product roadmap priorities. - Partner with leadership to share customer success stories, support go-to-market proof points (case studies, webinars, press releases, etc.) and prepare impactful deliverables that drive satisfaction and retention. Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice. Qualifications - Bachelor’s degree in business or related field; or equivalent work experience. - 3+ years of experience in technology, consulting, or analyst role. - 2+ years of experience in healthcare revenue cycle. · Enthusiastic about technology and improving the lives of our customers’ employees.

Overview Montech Inc. is seeking a qualified Acquisitions Program Manager to provide project management support within the Acquisition Office of the Indian Affairs Office of the Chief Financial Officer (OCFO). Key responsibilities include implementing a new acquisition tracking portal at no additional cost to improve transparency and accountability, coordinating taskers, and ensuring alignment with administration priorities. The support will encompass acquisition planning, data analysis, and coordination of strategic initiatives to maintain continuity and foster growth of the acquisition function across IA and will coordinate acquisition activities across 13 decentralized regional offices and the central office. The Acquisitions Program Manager will provide high‑level program management, strategic oversight, acquisition workflow modernization, data analysis, and cross‑bureau coordination to ensure continuity and efficiency across the acquisition enterprise. Summary of Responsibilities The Acquisitions Program Manager will provide program management oversight and support to the IA OCFO Acquisition Office. Duties include, but are not limited to: - Oversee acquisition actions, priorities, and workflow across regional and central offices. - Support and maintain the new acquisition tracking portal and related Power Platform tools. - Conduct acquisition data analysis and prepare status reports and dashboards. - Coordinate taskers, strategic initiatives, and cross‑bureau communication. - Identify operational issues, recommend improvements, and support workforce onboarding and certification tracking. - Utilize new and emerging technologies (AI) to identify efficiencies in workflow and/or process. - Travel to on-site locations required as needed. Qualifications The Acquisitions Program Manager will have at minimum a Bachelor's degree in Business Administration, Finance, or related field. Further qualifications: - 7–10 years of experience in federal acquisition program management or procurement oversight in a multi‑office environment. - Experience coordinating strategic initiatives and supporting leadership across decentralized offices. - Proficiency with Power Apps, Power Automate, SharePoint, and Power BI. - Ability to apply technology, automation, and AI/RPA tools to improve acquisition efficiency. - Strong data analysis skills to support decision‑making and process improvement. - Excellent communication skills and experience working across multiple bureaus or mission areas. - Preferred: Knowledge of FAR/DIAR and/or experience with Indian Affairs or similar federal programs. Security Employment is contingent upon the ability to pass the pre-employment drug test and a federal security investigation (background check) in order to obtain a U.S. Department of the Interior Public Trust clearance prior to start date. The background investigation reviews employment, criminal, financial, and personal history to ensure there are no outstanding violations. Applicants must be a U.S. Citizen to work in support of a federal agency.

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Third-Party & Partner Program Manager will be accountable for the end to end management of third party operating partners supporting commercial finance program, with a primary focus on Loan Servicing Providers (LSP’s) and other critical operating partners. This role ensures partners operate as a true extension of Pathward’s commercial finance platform – delivering consistent service, regulatory compliance, operational resilience and scalable growth. This leader owns partner performance, risk oversight, contractual alignment, and strategic engagement. What You Will Do: - Owns the end-to-end operating partner relationship, serving as the single point of accountability for performance, delivery quality, risk and strategic alignment for assigned commercial finance operating partners. Develops relationships with the partner executive team and facilitates connections across the companies as appropriate. - Develops and executes a comprehensive vendor and partner management plan aligned with organizational goals, (focusing on quality, throughput, risk management, and cost-effectiveness), including how performance will be measured and improved over time. - Supports the Path to Revenue by assisting with the vendor and partner selection processes, including proposal evaluation, and due diligence to ensure alignment with business needs and standards. - Builds and maintains partner specific operating plans that align partner delivery to commercial finance strategy, including targets, initiatives, dependencies, and required support. (includes minimum monthly performance management meetings) - Establishes, monitors and manages KPIs that demonstrate vendor and partner performance and implements corrective actions as necessary. Conduct regular reviews, drive corrective actions, and ensure sustained partner improvement. - Leads third-party risk identification for assigned partners and work with business relationship leaders and control functions to develop remediation strategies. Ensure compliance with regulatory requirements and internal policies. Acts as the primary liaison with the partner for any internal or external audit needs. - Oversees the negotiation, drafting, and execution of contracts as well as renewals, ensuring favorable terms and conditions for the organization. - Works closely with internal stakeholders to align vendor and partner management practices with overall business strategy. - Identifies opportunities for process improvements within vendor and partner management practices, leveraging technology and best practices to optimize servicing workflows, reporting, controls and overall operational efficiency. - Maintains continuous communication and readiness, ensuring issues are surfaced early and resolved quickly. - Other duties as assigned. What You Will Need: - Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; preferred. - 8 years Vendor Management experience, ideally in financial services. - Strong understanding of vendor management principles, contract negotiation, and risk management. - Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels. - Proven analytical and problem-solving skills, with a focus on data-driven decision-making. - Experience with vendor management software and tools. - Ability to thrive in a fast-paced, dynamic environment. The responsibilities listed above are not all inclusive and may be changed at any time. Salary range: $104,000– $174,000 The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. #LI-Remote Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law. Who we are: Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com Please click here to view Pathward's Applicant Privacy Notice. Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted. Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidate Scam Warning We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/