Job Description Role Summary - The Health Systems Medical Affairs Director (HS MAD) is a therapeutic and disease expert who develops ongoing professional relationships with healthcare decision makers across key payer and provider organizations. - The HS MAD provides accurate information across the full product portfolio, clinical science, and quality management in a balanced and credible manner consistent with the regulatory environment and company’s ethical standards. This role also serves as a resource for the Medical Affairs (MA) management team on strategic planning and provides mentoring for other team members. Location: This is a remote position that serves the territory of PA, NJ, & DE. This person must reside in the territory. Responsibilities and Primary Activities - Develops ongoing professional relationships with key decision makers in organized health systems to ensure access to medical and scientific information on the full product portfolio and areas of therapeutic interest - Develops strategic account plans in partnership with the Integrated Account Management (IAM) Account Executive teams and executes medical activities in alignment with agreed plan - Serves as the primary resource for market dynamics within the territory to understand decision makers’ evolving information needs to feed into the ongoing value-proposition development process for product and non-product offerings - Effectively communicates and coordinates with Regional Medical Scientific Director (RMSD) regarding medical and scientific support needs in key health systems accounts - Serves as a resource for the HS MAD Team Lead, HS Executive Director Medical Affairs, and other members of Country Medical Affairs on other relevant strategic planning - Attends and supports scientific and medical meetings and prepares post-meeting deliverables Required Qualifications, Skills, & Experience Minimum - MD, PhD, or PharmD - 3 years of dedicated experience in a field-based role working with regional and/or national payers, integrated delivery systems, or scientific leaders -OR- 5 years of clinical experience working within a health system OR the equivalent - Experience with organized healthcare system(s) or payer organization(s), including ability to develop peer-to-peer relationships with key decision makers - Thorough knowledge of clinical medicine, healthcare delivery system structure and function, pharmaco-economics, disease management, quality management, value-based payment, and healthcare delivery policy and trends - Excellent interpersonal communication skills, presentation skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus - Thorough understanding of ethical guidelines relevant to the pharmaceutical industry - Ability to organize, prioritize, and work effectively in a constantly changing environment - Demonstrable project leadership abilities Preferred - Field-based medical affairs experience working with regional and/or national payers, integrated delivery systems, or scientific leaders - Formal training in health economics and/or outcomes research #eligibleforERP Required Skills: Account Management, Account Management, Advisory Board Development, Cardiovascular and Metabolic Disease (CVMD), Clinical Decision Making, Clinical Decision Support (CDS), Clinical Medicine, Clinical Sciences, Decision Making, Economics, External Collaboration, Healthcare Delivery Systems, Healthcare Management, Health Economics, Interpersonal Communication, Investigator-Initiated Studies (IIS), Management Process, Medical Affairs, Medical Care, Outcomes Research, Pathophysiology, Pharmaceutical Medical Affairs, Pharmacoeconomics, Pharmacology, Pharmacotherapy {+ 12 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $190,800.00 - $300,300.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 50% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/20/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Medical Science Liaison / Senior Medical Science Liaison, Rare Diseases (Long Island and Hudson Valley) Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. The impact you will make: Agios Pharmaceuticals is searching for a dynamic MSL/Sr. MSL to join our growing Medical Affairs team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The MSL/Sr. MSL will be responsible for key opinion leader (KOL) development within hemolytic anemias, including, thalassemia, sickle cell disease (SCD), Pyruvate Kinase Deficiency (PK Def) and myelodysplastic syndrome (MDS) to improve patients’ lives. The MSL will conduct scientific exchange with KOLs in supporting Global Medical Affairs goals and objectives. The MSL will play a critical role in managing investigator & company sponsored studies. The MSL will be their own territory manager in supporting payers and commercial counterparts within appropriate legal/compliance guardrails. What you will do: - Maintain clinical, scientific, and technical expertise in relevant molecule and disease state areas. - In collaboration with MSL director, and complementing the current MSL team, develop and track opinion leader (OL) engagement plans - identify, develop, and maintain long-term collaborative relationships with OLs within assigned. Participate in medical & scientific exchanges with the medical/scientific community including advisory boards. - Respond to and document unsolicited requests for information on Agios molecules and clinical programs. - Collaborate with clinical operations and clinical development to support the recruitment of potential clinical trials sites and to serve as a local Agios resource to clinical teams at trial sites participating in Agios studies as requested. - Facilitate company sponsored and investigator sponsored trials (ISTs). Provide medical/clinical teams with feedback and insights from interactions with investigators, and payers - Represent the company at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities. - Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information. - Embrace and demonstrate the Agios culture of absolute integrity, focused execution, incisive leadership, collaborative spirit and pursuit of excellence and innovation. What you bring: - An advanced clinical degree (e.g. PharmD, PhD, or MD - other doctoral degrees may be considered) is strongly preferred. - Industry experience necessary with a minimum of 1 year of relevant hematology clinical/research/industry experience in a clinic setting or rare diseases. - Both virtual or in-person meetings are facilitated as needed and appropriate. Travel requirement will be up to 70% at times with the ability to travel frequently with overnight stays (e.g., OL meetings, internal Agios meetings, medical meetings and congresses, training), global travel may be required. - Exhibits the highest level of scientific and clinical acumen with excellent communication and networking skills - Team-minded with ability to be innovative and flexible in a fast-paced and changing environment - Understanding of, and experience with, regulatory framework applicable to interactions with health care providers (HCPs), payers, advocacy and other business partners. - Previous MSL experience preferred - Proficiency in additional language preferred (Mandarin, Cantonese, Hindi, Arabic, Vietnamese) Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position at the MSL is expected to be between $153,541 and $230,312 annualized and the current base salary range for this position at the Sr. MSL is expected to be between $183,549 and $275,324 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked. Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.

Medical Science Liaison / Senior Medical Science Liaison, Rare Diseases (Chicago) Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. The impact you will make: Agios Pharmaceuticals is searching for a dynamic MSL/Sr. MSL to join our growing Medical Affairs team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The MSL/Sr. MSL will be responsible for key opinion leader (KOL) development within hemolytic anemias, including, thalassemia, sickle cell disease (SCD), Pyruvate Kinase Deficiency (PK Def) and myelodysplastic syndrome (MDS) to improve patients’ lives. The MSL will conduct scientific exchange with KOLs in supporting Global Medical Affairs goals and objectives. The MSL will play a critical role in managing investigator & company sponsored studies. The MSL will be their own territory manager in supporting payers and commercial counterparts within appropriate legal/compliance guardrails. What you will do: - Maintain clinical, scientific, and technical expertise in relevant molecule and disease state areas. - In collaboration with MSL director, and complementing the current MSL team, develop and track opinion leader (OL) engagement plans - identify, develop, and maintain long-term collaborative relationships with OLs within assigned. Participate in medical & scientific exchanges with the medical/scientific community including advisory boards. - Respond to and document unsolicited requests for information on Agios molecules and clinical programs. - Collaborate with clinical operations and clinical development to support the recruitment of potential clinical trials sites and to serve as a local Agios resource to clinical teams at trial sites participating in Agios studies as requested. - Facilitate company sponsored and investigator sponsored trials (ISTs). Provide medical/clinical teams with feedback and insights from interactions with investigators, and payers - Represent the company at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities. - Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information. - Embrace and demonstrate the Agios culture of absolute integrity, focused execution, incisive leadership, collaborative spirit and pursuit of excellence and innovation. What you bring: - An advanced clinical degree (e.g. PharmD, PhD, or MD - other doctoral degrees may be considered) is strongly preferred. - Industry experience necessary with a minimum of 1 year of relevant hematology clinical/research/industry experience in a clinic setting or rare diseases. - Both virtual or in-person meetings are facilitated as needed and appropriate. Travel requirement will be up to 70% at times with the ability to travel frequently with overnight stays (e.g., OL meetings, internal Agios meetings, medical meetings and congresses, training), global travel may be required. - Exhibits the highest level of scientific and clinical acumen with excellent communication and networking skills - Team-minded with ability to be innovative and flexible in a fast-paced and changing environment - Understanding of, and experience with, regulatory framework applicable to interactions with health care providers (HCPs), payers, advocacy and other business partners. - Previous MSL experience preferred - Proficiency in additional language preferred (Mandarin, Cantonese, Hindi, Arabic, Vietnamese) Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position at the MSL is expected to be between $153,541 and $230,312 annualized and the current base salary range for this position at the Sr. MSL is expected to be between $183,549 and $275,324 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked. Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.

Primary Purpose Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment. Education •None. Experience •Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting. •Patient registration experience preferred. •Prefer completion of course work towards an accredited medical terminology. •Medical Office Assistant experience or training a plus. Equivalent Education and/or Experience •Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience. Skills or Special Abilities •Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores. •Must be able to demonstrate competency required as applicable to specialty area. •Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred. •Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes. •Must have working knowledge of medical terminology. •Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment. •Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system. •Must be able to solve problems within the guidelines of established policies and procedures. •Must be able to adjust to multiple demands, shifting priorities and rapid change. Virtual Care Only: - Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care. - Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team. - Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate. - Confident with technology, specifically electronic medical record, video encounters and computer applications. Responsibilities Proficiently performs patient service activities in coordination with clinical team, including but not limited to: - Ensures patient and family comfort, safety, privacy and confidentiality at all times. - Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient. - Greets patients and families making them feel welcome and wanted. - Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily. - Keeps patients and families informed of wait times and any other circumstances that may impact the visit. - Stays cognizant of clinical/area needs to facilitate patient care and flow. - Assess patient experience at the end of each visit to determine if patient needs were met. Virtual Care Only: - Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals. - Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.). Coordinates clinic/area activities and facilitates business processes according to standards. - Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit. - Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviews and updates patient account to ensure registration and coverage is current and complete. - Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate. - Performs upfront cash collections; receives, verifies and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and deposits made daily. - Assists with the process of internal and external appointments, referrals and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability. - Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner. Virtual Care Only: - Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization. Documents (paper or electronic) completely, accurately, legibly and timely. - Ensures applicable documentation is obtained for registration and patient visit. Provides explanation for all requested forms to ensure patient understanding. - Performs data entry/documentation of patient care intake information. Virtual Care Only: - Performs data entry/documentation of patient encounter. Assists with maintenance of clinic supplies and equipment. - Assists with stocking and inventory of supplies, as appropriate. - Keeps appropriate persons informed of status of supplies and equipment. - Completes requisition documentation for supplies, equipment and services, as applicable. Practices patient safety measures and in association with site leadership: - Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use). - Applies or practices proper infection control methods. - Identifies, corrects and/or reports safety hazards at the time of discovery. - Identifies and/or facilitates maintenance problems with equipment, initiates requests for work order, and removes from patient care area, as appropriate. - Informs Environmental Services when additional cleaning activities are needed. Virtual Care Only: - Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team. Participates in performance improvement and quality initiatives. - Participates in the unit performance improvement initiatives. - Meets expected performance quality measures as outlined for area(s) or responsibility. Based on operational need, may be required to perform role in an alternate Parkland location. Job Accountabilities - Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. - Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices. - Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.