Individual applicants residing in the US only About the role We're looking for a GTM, RevOps & Automation Engineer — a rare operator-builder who sits at the intersection of sales, customer success, product, and data. You'll own the revenue tech stack, architect the systems that make our go-to-market teams faster and smarter, and ship AI-powered tooling to eliminate the manual work holding us back. This isn't a pure analyst role or a pure engineering role — it's both, and that's exactly the point. You won't just build automations — you'll own the full loop from problem discovery, to system design, to deployed solution, to ongoing data integrity. Three Pillars of This Role 🏗️ Pillar 1 — Revenue Operations - Own and optimize the revenue tech stack end-to-end - Manage CRM architecture, data hygiene, and pipeline integrity - Define and enforce lead-to-cash process standards - Build reporting and dashboards that drive decisions - Run territory, quota, and compensation modeling support - Align Sales, CS, and Marketing on shared metrics and definitions ⚙️ Pillar 2 — GTM Engineering - Identify friction across the commercial funnel and build solutions - Design and ship internal tools for Sales, CS, and Ops teams - Build AI-assisted workflows — proposals, health scoring, outreach - Own integrations across CRM, support, billing, and data platforms - Partner with Product to translate commercial needs into roadmap inputs - Prototype fast, ship clean, iterate continuously 🤖 Pillar 3 — Automation & AI - Build LLM-powered workflows and agentic automation pipelines - Automate handoffs, notifications, and data sync across systems - Engineer prompt-driven tools that reduce manual effort at scale - Maintain observability and reliability across all automations - Evaluate and onboard new AI/automation tooling as the space evolves - Document systems and enable teams on new workflows What you'll do - Partner with Sales, CS, and Ops to identify and prioritize workflow inefficiencies - Design, build, and ship AI-powered automation tools end-to-end - Own and administer the revenue tech stack — evaluation, configuration, and vendor relationships (CRM, sales engagement, CS platform, BI tooling) - Define and maintain the lead lifecycle — from MQL definition and routing rules through opportunity stages and closed-won criteria - Build and maintain pipeline dashboards, funnel conversion tracking, and forecast models for leadership - Partner with Finance on quota setting, territory planning, and commissions modeling - Manage CRM data quality — deduplication, enrichment, field standardization, and governance policies - Run QBR prep, providing data packages and insights for Sales and CS leadership - Own integrations across CRM, ticketing, communication, and data platforms - Prototype and iterate fast with LLM-based tooling and agentic workflows - Develop onboarding documentation, playbooks, and training materials for GTM process changes - Act as the connective tissue between Sales, Marketing, CS, and Finance — aligning on shared definitions, data, and process standards Tech & Tools You Might Work With OpenAI / Anthropic APIs Python JavaScript / Node HubSpot / Salesforce Make / n8n Slack Notion Webhooks & REST APIs SQL Retool GitHub Airtable Looker / Metabase Segment / CDP Clearbit / Clay Qualifications - 4+ years in RevOps, GTM engineering, or a hybrid automation-focused role - Deep hands-on ownership of a CRM (HubSpot or Salesforce) — data model, workflows, and reporting - Hands-on experience with LLM APIs or AI agents in production workflows - Strong scripting ability in Python, JavaScript, or similar - Experience building integrations via APIs, webhooks, or iPaaS tools (Make, n8n, Zapier) - Comfort with SQL and data querying for ops and reporting purposes - Understanding of go-to-market motions: pipeline stages, forecasting, renewals, and churn - Experience partnering directly with Sales, CS, and Finance leadership - Strong ownership mindset — you ship, maintain, and document your own work - Ability to turn ambiguous business problems into scoped technical solutions - Ability to build internal tools with product-level clarity and usability Why Join Us - Competitive pay + health, dental, vision, 401(k), and life insurance - Remote-first and flexible work culture - Clear path for career growth in a fast-growing firm - Modern tech stack and automation-first mindset - Supportive, collaborative team with strong systems and documentation How We Work - Small, high-trust team — minimal bureaucracy - Direct access to Sales, CS, and Product leadership - Async-first with regular cross-functional syncs - High autonomy — you own your roadmap and prioritization - Outcomes over output — we care about impact, not activity

• Own the execution of core SalesOps processes such as lead distribution, account assignment, quota setting, and performance management • Support pipeline hygiene and reporting across Awareness → Commit stages • Build and maintain dashboards for pipeline, conversion, and sales productivity • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership • Develop, implement, and maintain standard operating procedures for Salesforce for AE/xDR teams • Optimize sales tech stack, including but not limited to Salesforce, Outreach, ChiliPiper & Gong to maximize efficiency • Partner with Sales Ops leadership to execute forecasting cadences and pipeline reviews • Troubleshoot data integrity issues and recommend process improvements • Work cross-functionally with business systems and enablement partners to launch new initiatives for the sales team

• Own the execution of core SalesOps processes such as lead distribution, account assignment, quota setting, and performance management • Support pipeline hygiene and reporting across Awareness → Commit stages • Build and maintain dashboards for pipeline, conversion, and sales productivity • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership • Develop, implement, and maintain standard operating procedures for Salesforce for AE/xDR teams • Optimize sales tech stack, including but not limited to Salesforce, Outreach, ChiliPiper & Gong to maximize efficiency • Partner with Sales Ops leadership to execute forecasting cadences and pipeline reviews • Troubleshoot data integrity issues and recommend process improvements • Work cross-functionally with business systems and enablement partners to launch new initiatives for the sales team

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer: - Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. - Paid time off, personal days, and company-paid holidays. - Paid Paternal Leave. - Volunteerism Days off. - Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. - 401(k) matching and tuition reimbursement. - Employee assistance programs include mental health, financial and legal. - Rewards programs offered by our medical carrier. - Professional development and growth opportunities. - Employee Referral Program. Job Summary: The primary function of the Revenue Cycle System Administrator is to oversee and monitor the continued development of revenue cycle systems to ensure the successful delivery and effectiveness of the support provided to franchise partners across the Vital Care network. Duties/Responsibilities: - Assist with maintenance of revenue cycle-related functionality within CareTend and Waystar. - Manage RCM-related Help Desk tickets. - Develop controls and manage access to payer web portals. - Oversee payer enrollments for ACH payments and electronic remit feeds. - Oversee payer enrollments within Waystar. - Specify users and user access levels for Waystar. - Perform other related duties as assigned. Required Skills/Abilities: - Strong time management and organizational skills with attention to detail and ability to prioritize multiple tasks. - Highly effective communicator with superior listening, understanding, speaking, and writing skills. - Self-starter with a positive attitude and ability to work in a rapidly changing environment. - Must be able to communicate issues and offer suggestions to management for process improvement. - Excellent problem-solving skills. - Excellent organizational skills. - Ability to work remotely. Education and Experience: - Associate degree Preferred. - CareTend, CPR+, or equivalent experience. - Previous experience in the home infusion industry required. Physical Requirements: - Sitting: Prolonged periods of sitting are typical, often for the majority of the workday. - Keyboarding: Frequent use of a keyboard for typing and data entry. - Reaching: Occasionally reaching for items such as files, documents, or office supplies. - Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork - Visual Acuity: Good vision for reading documents, computer screens, and other detailed work. Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law. Vital Care Infusion Services participates in E-Verify. This position is full-time. The salary range for this position is $56,318-$75,255.