• Estruturar, revisar e evoluir processos operacionais e fluxos de trabalho relacionados à gestão de projetos e operações de CRM; • Apoiar a implementação e sustentação de práticas de governança (rituais, templates, playbooks, procedimentos, controles e documentação); • Garantir a padronização de processos entre diferentes squads e áreas envolvidas (planejamento, CS, criação, BI, delivery e tecnologia); • Atuar no acompanhamento de indicadores operacionais (SLA, throughput, lead time, capacity, retrabalho, entre outros); • Apoiar o controle, organização e priorização do backlog de projetos e demandas; • Mapear oportunidades de melhoria contínua, propondo ajustes em processos, fluxos e rotinas operacionais; • Apoiar a gestão de riscos, dependências e desvios operacionais; • Atuar na organização e evolução de jornadas e fluxos de comunicação (CRM e experiência do cliente); • Apoiar a implementação e evolução de ferramentas de gestão e automação de processos e projetos (ex.: Taskrow, Jira, Pipefy, Hubspot ou similares); • Estruturar e acompanhar reports operacionais e executivos, garantindo visibilidade e suporte à tomada de decisão; • Facilitar a comunicação entre áreas e atuar como ponto de conexão entre times internos e interface com clientes.

• Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls • Review and challenge 1LOD fraud strategies across originations, account management, and servicing • Ensure alignment of fraud practices with enterprise risk appetite and governance standards • Partner with credit risk on first payment default trends and data linking analysis • Oversee and challenge fraud detection and prevention strategies, including application and identity fraud controls, synthetic / stolen identity detection, device, IP, and behavioral analytics, payment fraud / ACH return monitoring, and loan servicing activity monitoring • Evaluate fraud operations, including case management, investigations, and recovery processes • Review controls related to customer authentication, identity verification, and digital channels • Assess vendor and third-party risk related to fraud tools, data providers, and service partners • Monitor fraud trends, loss rates, and emerging threats across the portfolio • Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company • Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys

ROLE OVERVIEW We are looking for a Senior Quantitative Analyst with strong experience in market risk and credit risk modeling. The role requires a mathematically strong professional who can understand financial model inputs (market data), analyze anomalies, and clearly explain model outputs. This position works closely with quantitative managers and risk stakeholders and supports enterprise risk systems built on modern technology stacks. KEY RESPONSIBILITIES · · Analyze and support market risk and credit risk models · Understand and validate market data inputs and data anomalies · Interpret and explain risk model outputs and calculations · Support model validation, VaR, pricing, and risk analytics · Collaborate with quant managers, risk teams, and developers · Contribute to development and support of risk technology platforms DOMAIN KNOWLEDGE (REQUIRED) Nice to have: Market Risk Management, Market Risk Modelling, Trading Risk Management, Regulatory frameworks - Basel III REQUIRED SKILLS · Strong quantitative and mathematical background · Experience in market risk / credit risk modeling or analytics · Hands-on experience with risk models and financial data · Proficiency in SQL and data analysis · Working experience with SAS or similar analytics tools · Strong communication skills to explain quantitative results PREFERRED SKILLS · Working knowledge of C# / .NET · Exposure to VaR, pricing models, stress testing · Knowledge of Basel / regulatory risk frameworks · Experience in Treasury & Risk systems · Agile / Scrum experience At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Growing the number of high-impact teachers with the tools and confidence to teach science outdoors.