• drives measurable customer outcomes through disciplined program management of Success Plan and Get Well Plan execution • ensures customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources • proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives • serves as the central point of coordination, governance, and momentum to ensure customer success is intentional, measurable, and achieved

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for. About the Role: The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities. What you'll be doing: - Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the MEA region by aligning Camunda technology to their business strategy and goals - Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan - Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment - Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty - Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor - Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues - Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references What you bring: - Ability and/or willingness to use our product. - 2+ years of experience in Customer Success, Consulting, Account Management, or a similar role in enterprise software - Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies - Commercial acumen and a track record of influencing buying decisions and account growth - Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives - Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills - Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments. - Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies. - Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations - Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices - Fluency in English and French Nice-to-haves: - Prior experience in the process automation, BPM, or consulting space is a plus - Prior experience with maturity assessments and strategic advisory in a customer-facing role - Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure - Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes This role is an existing vacancy #LI-AL1 #LI-Remote #FRANCE What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: - United States: $119,600.00 to $192,800.00 - United Kingdom: £75,100.00 to £123,500.00 - Singapore: S$148,500.00 to S$222,700.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. - Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. - In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. - Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. - Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI Disclaimer: Camunda may use AI tools to aid the screening of applications.

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Introduce new opportunities to expand usage and optimize client experiences • Use internal tools to monitor customer health, usage metrics, and progress • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

About the Role Reporting to the CRM team Director, the Solution Architect, Manager leads a team of Solution Architects and client project work. In this role you will develop goals and strategic plans to deliver services to clients and to maximize revenue for the team. You will also serve as the primary point of contact for key clients, building and maintaining strong relationships for continued services. This role is a hybrid of client facing project work and team management. This position will be focused on project work related to our Sales/Service/Revenue cloud (s) and Agentforce. What You’ll Do Solution Architect Team Leadership (30%) - Lead, mentor, and develop a growing team of Solution Architects including HR and performance management responsibilities - Oversee team enablement and training - Conduct weekly 1:1s and provide mentorship and career development opportunities - Solution Architects design and implement technical solutions for customers. Responsibilities include: - - Manage implementation project to successful completion - Lead discovery and consulting sessions with customers - Develop solution design and technology architecture - Document and receive approval on solution design - Oversee and participate in build work and quality assurance - Conduct solution walkthrough with customers - Support customer go live - Solution Architects are customer facing Billable Project Work (50%) - Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects - The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off. Responsibilities also include: - - Provides technical review and approval of solutions to ensure quality and scalability - Ensure project is delivered on time and within budget - First point of client escalation Offprem Practice Leadership (20%) - Work with VP of Consulting Services and VP of Engineering to improve and standardize client delivery documentation, best practices and project methodology - Stay ahead of the latest Sales and Service Cloud releases and product updates - Help grow Sales and Service Cloud Practice at Offprem - Cooperate with Chief Revenue Officer to lead solutions engineering efforts in pre-sales Requirements - Bachelor’s Degree or equivalent experience - Minimum 5+ years of experience in Sales or Service Cloud, including in a leadership role - Proven leadership, team management, and interpersonal skills - Ability to effectively assess team and individual growth needs, deficiencies, and opportunities - Technical proficiency with Salesforce Sales or Service Cloud. Additional industry-specific Cloud (Health Cloud, Financial Cloud, Education Cloud, Nonprofit Cloud) experience is a plus - Ability to develop and implement strategic plans and project management methodologies - Excellent verbal and written communication skills - Ability to interact and engage with stakeholders at varying levels in both internal and client-facing roles Certifications: 3-5 of the following Salesforce Certifications: - Salesforce Certified Revenue Cloud Consultant - Salesforce Certified Agentforce Specialist - Salesforce Certified Platform Administrator - Salesforce Certified Platform Administrator II - Salesforce Certified Business Analyst - Salesforce Certified Platform App Builder - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant Company Benefits and Perks (do not edit this section) - Remote first culture - yes we have an office, but we don’t force you to come in! - Unlimited PTO - 4% 401k match - Medical, dental and vision insurance from day one! - Company paid STD, LTD and life insurance - 11 paid holidays, including the day after the Superbowl! - Volunteer Program, including volunteer time off and matching donations - Tuesday start dates for new hires, because who wants to start on a Monday? - Bonus or commission eligible, depending upon your role Authenticity & Verification Notice As a client facing organization we value integrity and authenticity throughout our hiring process. Candidates may be asked to validate technical knowledge, experience, education, and certifications through structured assessment and credential verification prior to hire. *Offprem Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, or protected veteran status.