Job Closed

This listing is no longer active.

Meijer logo
Meijer

Established as a small-town grocery store in the depths of the Great Depression, Meijer has expanded and grown exponentially while remaining a family-owned groc

IT Service Management Analyst

Location

United States

Posted

60 days ago

Salary

$79.5K - $121K / year

Seniority

Mid Level

No structured requirement data.

Job Description

IT Service Management Analyst

Meijer

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Grab the Good Stuff: - Weekly pay - Team member discount - 401(k) with company contributions - Paid parental leave - Paid education assistance - Development programs for advancement and career growth - Medical/dental/vision - And more! Please review the job profile below and apply today! This technical and tactical response position within the Meijer IT department focuses on the best practices of Major Incident Response and IT Service Management (ITSM) process administration. The Operations Analyst is responsible for major incident response coordination with subject matter experts and business operation stakeholders to assess incident impact, mitigate ongoing risk to the business, and restore services as soon as possible when degradations, interruptions, and outages occur. Additionally, this position is responsible for administering and continuously improving IT service management processes. This role ensures that IT services are delivered effectively and efficiently, aligning with the organization’s goals and objectives. This includes collecting, documenting, and maintaining event details and generating reports for data/trend analytics. What You'll Be Doing: - Process Management: Administer and maintain ITSM processes such as Incident Management, Problem Management, Change Management, and Service Request Management using ITIL principles. - Adapt Service Management processes to integrate with evolving DevOps practice. - Assist with coordinating/conducting Change Advisory Board meeting(s) to provide visibility/approval for notable change activity. - Ensure appropriate monitoring is in place for reliable operations of all critical applications and initiate corrective action plans when appropriate. - Promote the role and value of Service Management processes across the entire organization - Major Incident Response: Coordinate and manage the response to major IT incidents, ensuring timely resolution and communication with stakeholders. - Leads, drives, facilitates, and chairs all investigation activities, meetings, and conference calls related to Major Incidents. - Monitor ongoing high priority active incidents, including extended and after-hours escalations - Leverage technology to issue all communications related to Major Incident Management. - Ensure clear communication to executives and key stakeholders regarding the business impact, risks, prioritization, mitigation, and estimated time-to-fix for these issues. - Conducts Post Incident Review for all Major Incidents caused by Meijer’s internal teams, processes, and products. - Coordinates and obtains RCA dispositions for incidents caused by 3rd party vendors. - Identify, define, and plan corrective actions based on the Post Incident Review/Root Cause Analysis (RCA). - Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery. - Review statistical data regarding the effectiveness of the defined processes - Obtain feedback from ITSM Process users - Adjust ITSM processes as needed based on data and feedback - Documentation: Develop and maintain process documentation, including policies, procedures, and work instructions. - Ensures all administration and reports are maintained and up to date, including contact information, technical diagrams, and major incident reviews. - Reporting: Generate and analyze reports on process performance, identifying trends and areas for improvement. - Document incident-response compliance with Meijer’s Service Level Agreements and maintain reporting framework for SLAs - Owns the delivery of regularly distributed status and summary reporting for process governance and adherence. - Perform analysis on ITSM records and produce periodic reporting and dashboards to assist management. - Training: Provide training and support to IT staff on ITSM processes and tools. - Identify knowledge gaps and opportunities for training - Document training and knowledge - Develop and deploy training and knowledge as needed based on industry and organizational changes - Compliance: Ensure compliance with ITSM standards and best practices, such as ITIL. - Ensure the progress of problems through the Problem Management process in a timely and prioritized fashion related to all major incidents. - Collaboration: Work closely with IT teams and stakeholders to ensure processes are understood and followed. - Manage matrix of people, processes and resources including third parties – including resolving conflict to move forward to resolution, accountable for resolving outages and service degradations via workaround or permanent fix. - Coordinate resources, including scheduling meetings, establishing conference calls, and engaging in chats. - Communication: Employ Organizational Change Management (OCM) practices for communication of process development and deployment for new and updated processes. - Tools & Automation: Work with platform and architecture teams to plan and implement tool configurations based on ITSM process standards. - Maintains functional knowledge of the current ITSM Platform - Maintains working knowledge of automation tools. - This job profile is not meant to be all-inclusive of the responsibilities of this position; it may perform other duties as assigned or required. What You'll Bring With You: - Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering or related discipline or equivalent work experience and technical training is required. - Minimum of 3 years of experience in IT service management or a related role, including experience in managing major IT incidents. - Direct experience managing day to day and training related to ITSM solution and processes. - Any SAFe certification or training or working in SAFe Agile enabled delivery teams. - ITIL Foundations certification or training preferred. - Strong technical understanding of incident response and operations within public cloud environments (e.g. AWS, Azure, or GCP). - Knowledge of Cloud, Network, Infrastructure & Microsoft Office products. - Analytical & detail orientated thought process with the ability to take methodical approach to activities. - Excellent verbal and written communication skills. - Understanding of mainframe automation tools. - PC experience, including Windows, DOS and Microsoft applications. - Highly organized with the ability to multitask. - Willingness to learn and adapt to change. - Ability to work in a team or as an individual. - Demonstrated problem-solving skills. We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. $79,500.00 - $121,500.00 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development The interview process is intended to learn more about your personal skills and experience. To this end, we ask that candidates do not use AI tools during the hiring process. Please note: - Cameras must be turned on during all virtual interviews. - AI tools may not be used during any part of the interview process.

Related Categories

Related Job Pages

More Business Analyst Jobs

Business Systems Analyst, Administrator

Forge Global

Forge Global is a leading platform working to revolutionize access to the private market by offering investors and shareholders transparent tools, data, and insights to make inform

Business Analyst60 days ago

Business Systems Analyst / Administrator Denver, Colorado, United States At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way. The Role: As a Business Systems Analyst / Administrator on the Business Systems and Insights team, you’ll serve as the bridge between business operations and technology. You’ll analyze, configure, and maintain our core systems to drive efficiency, support financial workflows, and deliver strategic solutions. Location: This position is remote in Denver, CO. We intend to open an office in Denver and once we do, we will require hybrid attendance onsite at least 9 days each month. Responsibilities: • Gather, analyze, and document business requirements from stakeholders across finance, operations, and product teams. • Translate business needs into functional specifications, system workflows, and configuration design. • Configure, administer, and maintain enterprise systems (e.g., ERP, accounting, CRM, back-office tools). • Lead system upgrades, new implementations, and integration projects; manage vendor relationships. • Develop and execute test plans, including user acceptance testing (UAT), to validate system changes. • Train end users, create documentation (user guides, SOPs), and provide post-implementation support. • Monitor system performance, perform root cause analysis for issues, and proactively recommend process improvements. • Ensure compliance with regulatory and internal controls relating to financial systems. Qualifications: • Bachelor’s degree in Business, Information Systems, Finance, or a related field. • 3–6 years of experience in a business systems analyst or systems administrator role within financial services, fintech, or accounting systems. • Strong understanding of financial operations, accounting principles, and regulatory requirements. • Proficiency with system configuration, user management, and role-based permissions. • Hands-on experience with system testing, UAT, and issue resolution. • Excellent communication skills — able to translate technical concepts to non-technical stakeholders and vice versa. • Analytical mindset with strong problem-solving and process-improvement skills. Preferred Skills (Nice-to-Have) • Experience administering SaaS platforms (e.g., Zendesk, Hubspot) • Experience working in a high-growth or startup environment. • Prior exposure to financial reporting, accounting automations, or transactional systems. For residents of Denver, CO the annual salary range for this role is $110,000 - $140,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

Colorado
$110K - $140K / year

SAP Business Analyst, Staff

Lockheed Martin

Lockheed Martin is an international security company headquartered in Bethesda, Maryland. This company conducts research and designs, develops, and manufactures

Business Analyst60 days ago

Title: SAP Business Analyst, Staff - 1LMX / PCM/ESH Location: Bethesda, Maryland; Grand Prairie, Texas; Littleton, Colorado; Orlando, Florida; Sunnyvale, California Job Description: Description:Join the Lockheed Martin Production Operations One Lockheed Martin Transformation (1LMX) Plan to Stock (PTS) Information Technology (IT) team as an IT Business Analyst (ITBA) supporting the SAP S/4HANA Product Compliance and Environmental, Health, and Safety (EHS) modules. This senior-level role drives the functional design, system integration, and configuration for critical compliance and sustainability processes, ensuring adherence to global regulations, accurate product stewardship, and comprehensive employee safety and environmental management within our SAP S/4HANA ecosystem. The successful candidate will apply strong SAP functional expertise and regulatory knowledge to align Product Compliance and EHS processes across the enterprise. They will partner closely with business process owners, legal teams, developers, and system architects to design, configure, and implement solutions that mitigate risk, ensure compliance, and support Lockheed Martin's sustainability goals. This position is fully remote. Responsibilities The IT Business Analyst will be a key leader in solution delivery, driving the successful design and implementation of SAP Product Compliance and EHS capabilities. Core responsibilities include: - Lead and Drive Functional Design: Analyze complex global regulatory requirements and internal safety standards, leading functional design sessions to translate them into effective, integrated processes within SAP S/4HANA. - Solution Configuration and Documentation: Be accountable for performing system configuration and executing Component Unit Testing (CUT) within the SAP Product Compliance and EHS modules. Ensure accurate configuration documentation (KCDs) is created and maintained. - Own Specifications and Testing Data: Take ownership of authoring Functional Specifications (FRICE) for all enhancements and integrations. Furthermore, be responsible for creating and preparing necessary test data for both Component Unit Testing (CUT) and Functional Unit Testing (FUT). - Coordinate Testing Cycles: Execute Functional Unit Testing (FUT) and actively support business process owners during Integration Testing Cycles (ITC) and User Acceptance Testing (UAT), including identifying appropriate test data and resolving issues. - System and Process Guidance: Serve as the functional expert, providing authoritative guidance on system best practices, optimal configuration, and process design for regulatory and safety compliance. - Manage Development Collaboration: Collaborate closely with ABAP developers and technical teams to author and review technical specifications, ensuring that standardized, scalable, and technically compliant solutions are built. - Ensure Regulatory and Technical Adherence: Coordinate with internal teams to ensure all designed solutions adhere to both Lockheed Martin's business standards and technical requirements. - Support Readiness and Deployment: Prepare comprehensive documentation and training materials, support final data validation, and manage production readiness activities for all Product Compliance and EHS deployments. - Improvement and Backlog Management: Identify opportunities for process improvement, recommend SAP innovations to increase efficiency and compliance, and utilize Jira and SAP Focused Build to manage backlogs and requirements throughout the Agile lifecycle. Basic Qualifications: - Experience authoring functional specifications based on business requirements and translating them into technical design deliverables. - Experience collaborating with ABAP developers and technical teams to design and standardize integrated functional solutions. - Ability to analyze compliance and safety data, identify process gaps, and facilitate data-driven decisions that improve risk management. - Experience supporting end-to-end system implementation including requirements gathering, blueprinting, development, testing, and go-live. - Demonstrated problem-solving and analytical skills involving the integration of multiple IT systems and regulatory content feeds. - Strong communication and facilitation skills with the ability to translate between technical, functional, and legal/regulatory audiences. - U.S. Citizenship required, as this role supports systems related to national defense. Desired Skills: Hands-on configuration experience with: - SAP S/4HANA Product Compliance (especially Dangerous Goods, Product Marketability and Compliance, and SDS Management). - SAP S/4HANA EHS (especially Incident Management, Risk Assessment, and Environmental Management). - Familiarity with the integration points between Product Compliance/EHS and other core SAP modules (e.g., Materials Management (MM), Production Planning (PP), Sales and Distribution (SD)). - Strong functional understanding of regulatory requirements (e.g., REACH, RoHS, GHS/CLP, OSHA) and how they are mapped into SAP compliance and EHS modules. - Experience with regulatory content integration (e.g., utilizing services from external content providers). - Understanding of Substance Volume Tracking (SVT) and management of chemical inventories. - Experience with data validation and master data dependencies for compliance objects (e.g., specifications, listed substances). - Experience using Jira and SAP Focused Build to manage backlogs, requirements, and testing. - Ability to independently lead design and testing across integrated regulatory and safety systems. - Experience in Agile or hybrid ERP delivery environments. - Strong written and verbal communication skills for both business and technical stakeholders. Clearance Level: None Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $114,700 - $198,720. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible. Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $99,700 - $175,835. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: ENTERPRISE BUSINESS SERVICES Relocation Available: No Career Area: Information Technology Type: Full-Time Shift: First

California + 4 moreAll locations: California | Colorado | Maryland | Florida | Texas
$99.7K - $175.8K / year
Full TimeRemoteTeam 5,001-10,000Since 1985H1B Sponsor

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Job Overview: Ciena Corporation is seeking a skilled Business Analyst with a strong focus on network design, geospatial analysis, and optimization modeling to drive data-driven insights and operational improvements. This role leverages advanced analytical and modeling techniques to support network planning, coverage analysis, cost optimization, and margin improvement across global operations. In addition to traditional financial and operational analysis, this role serves as a lead contributor to enterprise geospatial and network modeling capabilities, enabling scalable optimization of service logistics, forward stocking locations, and network infrastructure. The position plays a critical role in improving margin visibility by integrating network topology, geospatial intelligence, cost profiles, and revenue data into cohesive analytical frameworks. Key Responsibilities: - Design, develop, and maintain network and geospatial models to support coverage planning, service optimization, and infrastructure decisions. - Lead development and ongoing operation of an enterprise geospatial platform that underpins network modeling, coverage analysis, and optimization insights globally. - Apply optimization modeling techniques to identify cost reduction opportunities, improve operational efficiency, and support initiatives such as FSL consolidation. - Interpret financial, operational, and network data to evaluate margin performance and identify opportunities to improve cost-to-serve. - Validate data integrity across financial, operational, and geospatial datasets to ensure accuracy in modeling, forecasting, and reporting. - Develop and enhance forecasting and optimization methodologies incorporating network constraints, service demand, and cost structures. - Collaborate with internal stakeholders and vendors to resolve data discrepancies and ensure alignment across systems and models. - Support sales and quotation teams with pricing guidance informed by network design, cost modeling, and service coverage insights. - Assist in budgeting and outlook processes by incorporating network-driven cost and optimization scenarios into financial projections. Qualifications: - Robust experience in business analysis, data analysis, network modeling, or a related field. - Strong proficiency in Microsoft Excel, including formulas, pivots, and financial/analytical modeling. - Proven ability to analyze large, complex datasets spanning financial, operational, and geospatial domains. - Experience with geospatial analysis, network design, or optimization modeling in a business or technical environment. - In-depth knowledge of financial forecasting, budgeting, & cost analysis methodologies. - Attention to detail with a strong understanding of financial operations, particularly within service logistics or supply chain environments. - Experience supporting or working within network-driven planning environments is a significant plus. Preferred Qualifications: - Experience with geospatial and mapping tools such as QGIS. - Experience with Pentaho Data Integration, Oracle, Anaplan, SQL, and VBA. - Familiarity with modeling frameworks (e.g., linear programming, simulation modeling). - Familiarity with data visualization tools (e.g., Power BI, ThoughtSpot). At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Mexico
Job Closed
Full TimeRemoteTeam 5,001-10,000Since 1985H1B Sponsor

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Job Overview: Ciena Corporation is seeking an experienced Business Analyst to join our Service Operations organization. This individual will serve as the lead developer and operator of the RMA Spend Cube, a single source of truth analytics platform enabling multi-dimensional spend visibility and cost reduction insights across suppliers, categories, and regions. This role is responsible for designing, building, automating, and refining complex data pipelines and business logic that transform raw data into scalable, trusted insights. It requires someone who can independently architect and maintain data-driven solutions while deeply understanding the business context needed to support operational decision-making and enterprise-level analytics. Key Responsibilities: - Lead development and ongoing operation of the RMA Spend Cube, ensuring it serves as a reliable, scalable, single source of truth for spend and analytics. - Build, automate, and optimize data pipelines that integrate and transform data from multiple sources into clean, structured datasets for analysis. - Design and implement complex business logic and transformation layers (e.g., multi-layer rules, calculations, and reconciliations) that enable automated reporting and insights. - Translate business needs into technical solutions by working closely with stakeholders to understand requirements and independently design appropriate data structures and logic. - Implement monitoring, validation, and error-checking mechanisms to ensure data accuracy, integrity, and consistency across pipelines and outputs. - Continuously enhance automation and tooling to improve efficiency, reduce manual effort, and scale analytics capabilities across the organization. - Support ad hoc and recurring analytics by enabling flexible, well-structured data access and reporting layers. - Ensure alignment between data pipelines, business rules, and evolving operational processes. Required Skills & Experience: - Experience with ETL, data integration, and data transformation processes, including familiarity with tools like Pentaho Data Integration (a plus). - Ability to analyze and interpret complex datasets, automate data processes, and assess business relevance. - Proficiency in scripting and programming for data analysis and logic implementation (e.g., SQL); advanced Excel capabilities. - Strong problem-solving skills with the ability to think critically about data connections, structure, and business context. - Effective communication skills, both technical and business-oriented, ensuring alignment between business goals and data solutions. Preferred Qualifications: - Experience with Pentaho Data Integration, Snowflake, Oracle, MySQL, VBA, and other scripting languages. - Experience building or maintaining centralized data products, analytics platforms, or “single source of truth” systems. - Exposure to automation of business processes through data-driven logic and workflows. - Familiarity with data visualization tools (e.g., Power BI, ThoughtSpot). At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Mexico
Job Closed