Gladly logo
Gladly

Radically personal customer service software.

Staff Software Engineer, AI – Automation

Full-stack EngineerSoftware EngineerFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

56 days ago

Salary

$183K - $215K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglishPostgreSQLReactTypeScriptGo

Job Description

Staff Software Engineer, AI – Automation

Gladly

• Lead Major AI & Automation Initiatives • Ship Real Products • Design Foundational Systems • Collaborate Closely • Drive Innovation

Job Requirements

  • 5-10+ years of full-stack engineering experience, including large-scale product development and team leadership
  • A proven ability to turn ambiguous ideas into shipped product, especially in early-stage, 0-to-1 settings
  • A passion for AI and automation—you stay current on the latest trends and are eager to apply them creatively
  • Deep experience, or willingness to learn, TypeScript, React, Go, and PostgreSQL
  • Strong communication and collaboration skills—you’re as comfortable mentoring as you are coding
  • A customer-centric mindset—you care about what you’re building and who you’re building it for
  • A data-driven approach—you use metrics and insights to guide decisions and measure impact

Benefits

  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
  • A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily

Related Job Pages

More Full-stack Engineer Jobs

Lead Engineer (Technical Owner) – Full Stack

Shibari Study

Shibari Study exists to foster human connection through thoughtful, high-quality shibari education. We make it easier for people around the world to learn safely, practice consistently, and grow with confidence. Our small team strives to combine craft, sensitivity, pedagogy, and design to build an experience that feels intuitive and inspiring while supporting students, teachers and studios world-wide.

Role Description This is a senior individual contributor role designed for someone who wants to grow into broader technical leadership. You will have meaningful ownership from day one. The team is deeply AI-forward. You will be provided with a Claude Code Pro account ($200/mo) and are expected to actively leverage AI-assisted workflows to maximize development velocity and decision-making. What you will work on (First 3 Months) - Zero-to-One Initiatives - Studio Partnership Program: Architect and ship the core MVP for this greenfield product. - Lead the end-to-end implementation including backend, analytics, and reliable instrumentation. - Sequence milestones to ensure the system is maintainable and ready for rapid post-launch iteration. - In-house Architecture Roadmap - Headless Platform Migration: Lead the transition from a legacy template-based hosting setup to a decoupled, in-house frontend. - Build the API integration layer between our existing backend infrastructure and our custom stack to unlock UI flexibility and performance. - Standardize event tracking and attribution across the ecosystem to ensure data-grounded product decisions. - Technical Operating Cadence - Establish a high-velocity release workflow using GitHub and environment-specific deployments. - Implement a triage rhythm and a “single source of truth” for technical priorities. - Build out observability and reliability standards to eliminate "flying blind" during shipments. Stack Context - AWS: Primary cloud infrastructure. - GitHub: Version control, CI/CD, and environment management. - Video Platform (Headless): Video and tutorial hosting via API. - Shopify: Commerce and storefront management. - Analytics: GA4, custom event tracking, and attribution dashboards. What you will own - Own technical planning and delivery across product initiatives (scope, sequence, tradeoffs, timelines). - Triage, prioritize, and resolve incoming technical issues with a calm, structured approach. - Partner with product/design to shape solutions that are maintainable and measurable. - Lead the buildout of new product initiatives (including standalone feature areas with backend + analytics). - Reduce legacy dependency and establish a clear path to a transition to custom solution. - Maintain and extend cloud infrastructure (AWS), including reliability, cost awareness, and performance. - Manage and improve deployment pipelines and workflows using GitHub (PR hygiene, environments, releases). - Set sensible engineering standards (logging, monitoring, testing expectations, documentation). - Improve analytics instrumentation. - Support and unblock other teams with clear technical communication (without becoming a helpdesk). Qualifications - Proven experience owning and driving technical delivery in a startup or small team environment. - Strong full-stack fundamentals and the ability to work across frontend, backend, and infrastructure. - Strong JavaScript/TypeScript foundation and modern web development experience. - Experience integrating third-party services and APIs. - Experience with cloud infrastructure (AWS) and production operations. - Strong GitHub workflow competence (branches, PRs, code reviews, CI/CD). - Strong communication skills in English (German is a plus). Nice-to-have Skills - Experience with templated / theme-based web platforms and migrations away from legacy customizations. - Experience with Shopify ecosystems and commerce integrations. - Familiarity with analytics tooling (e.g., GA, event tracking, product analytics, dashboards). - Experience introducing lightweight incident response routines (on-call not required, but discipline is). Working style & collaboration You’ll work closely with the CEO and the Content leadership. The expectation is that you become the person who brings clarity and forward motion: - “Here’s what we’ll do, what we won’t do, and why.” - “Here are the risks and how we de-risk them.” - “Here’s the plan and what we need from each function.” Benefits - High ownership and real leverage on product direction. - A mission-driven, international team. - A product with real users and strong brand pull. - Flexible working hours and pragmatic startup culture. - Room to shape the technical org and future hiring plan. Application Send CV + links (GitHub/portfolio/case studies) + a short note answering: - A system you inherited that was messy — what did you change in the first 60 days? - An example of a tough tradeoff you made between speed and quality. - What you’d look at first in our setup (multi-platform + growth + retention). Please apply through our application platform with your resume, a short note on why this role fits you, and links to relevant work (GitHub, portfolio, shipped products). Company Description Shibari Study exists to foster human connection through thoughtful, high-quality shibari education. We make it easier for people around the world to learn safely, practice consistently, and grow with confidence. Our small team strives to combine craft, sensitivity, pedagogy, and design to build an experience that feels intuitive and inspiring while supporting students, teachers and studios world-wide.

Germany
Full TimeRemoteTeam 51-200

Position Type: W-2 or Direct 1099 Location: Indianapolis, IN (preferred) E-gineering (EG) is seeking a passionate Software Engineer with a minimum of three years of experience. This W-2 position requires candidates to live near Indianapolis, IN. Currently, we do not provide relocation assistance. W-2 employees may work from home, at EG's Indianapolis office, or at the client's location, depending on client needs. Current opportunities allow for remote work from home. At EG, we handle a variety of projects that include: - Collaborating within blended development teams to deliver software quickly using agile methods - Helping clients develop solid CI/CD practices and fostering a DevOps culture - Supporting decision-making and implementation of distributed systems for large enterprises - Designing solutions that create business value for clients - Cloud deployment and migration Who You Are: - Continuously sharpening your skills to meet our customers' needs - Enthusiastic about sharing knowledge and actively helping teammates grow and excel - Humble — prioritizing the best outcomes for customers and the team over being "right." What You Enjoy: - Working hard with a collaborative Team - Committed to serving clients well - Taking initiative to solve problems and learn new technologies - Assisting teammates through challenges What You'll Do: - Develop server-side solutions using languages like Java, C#, JavaScript, and Python - Create effective API designs with front-end teams and integrators - Write functional front-end code using modern JavaScript frameworks (React, Angular, Vue) - Communicate with business stakeholders and decision-makers about development activities and solutions - Advise clients on technological choices - Continuously explore, evaluate, and implement new technologies to enhance development efficiency - Learn new technologies to contribute across different parts of the software stack as needed What You Bring: - 3+ years of software development experience - Strong knowledge of Java, C#, or JavaScript - Experience with JavaScript frameworks such as Angular, React, or Vue - Extensive understanding of SQL and database design - Knowledge and experience with cloud technologies - Experience with Agile methodologies - Excellent interpersonal and communication skills - Comfort using LLMs and other AI tools to rapidly learn about new technologies and ramp up on new engagements - Comfort with Agentic AI as a tool to help build high-quality, well-engineered software - Familiarity with prompt, context, and agent management techniques - Experience with unit and integration testing and designing test systems - Awareness of architectural trade-offs when designing software systems - Ability to design and create APIs - Ability to collaborate well with others in a development team, respecting team members; the best teams produce quality software without toxicity. Willingness to help others and humility to ask for help when needed Nice to Have: - Experience with Python - Experience with distributed systems tooling like Kubernetes - Knowledge of messaging and event-driven technologies such as MQ or Kafka - Passion for DevOps tools, technologies, and culture - Experience with other programming platforms or languages - Knowledge of NoSQL databases About Us: E-gineering (EG) is an employee-owned software consulting firm founded in Indianapolis, Indiana, in 2000. Our core values are serving people, working with excellence, and acting with integrity. We stand behind our work, always do what's right, and accept the consequences. Why Join Us? Work-Life Balance: We maintain a 40-hour workweek. Unlike others, we prioritize productivity and your personal life. Best Place to Work: With over 25 years of experience, we prioritize employee satisfaction. Recognized as the Best Places to Work in Indiana for over 15 years, consistently in the top 3. Grace: We understand that tough times are inevitable. During hardships, work can become a blur or a stressful distraction. We offer grace and support to help you take care of your family and yourself without worry. Our key benefits include: - Full Medical: EG covers 100% of premiums for employees and their families - 401K: Up to 5% match with immediate vesting - Employee-Owned: As an employee-owned company, employees receive shares, which increase in value as the company grows Generous paid time off - Fitness Reimbursement - Home office stipend to set up your workspace

United States
Full TimeRemoteTeam 1,001-5,000Since 2014H1B Sponsor

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. About the Role: Our team sits within the Developer Productivity (DevProd) organization and is responsible for ensuring that Confluent engineers can safely and efficiently build, test, and operate our cloud at scale. As a Senior Software Engineer, you will design, build, and operate internal platform services and tools that improve developer experience and overall engineering velocity. You’ll take ownership of meaningful projects—often with some ambiguity—partnering with senior engineers and stakeholders to shape solutions, implement them, and support them in production and critical pre‑prod environments. This role is ideal for someone who: - Enjoys platform services work: multi-tenant, internal-facing services used by hundreds of engineers. - Cares deeply about testability, reliability, and developer experience in complex, distributed systems. - Thrives in R&D-leaning, somewhat ambiguous spaces where you prototype, iterate, and converge on the right solution. - Is curious about practical AI-assisted developer workflows and comfortable learning and evaluating new tools. - Is highly self-driven, naturally takes initiative, and does things that are important without being asked. What You Will Do: - Build and operate internal developer platform services — design secure, multi-tenant, and scalable services that integrate into existing DevProd systems (e.g., CI/CD, test infrastructure, developer portals), and own their reliability, performance, and monitoring. - Improve pre-production and performance testing capabilities — model realistic workloads and stress scenarios, automate performance/scale/regression tests as part of CI/CD, and provide actionable, self-service reporting that helps teams quickly see where their services break or degrade. - Explore and integrate AI-assisted workflows for developers — evaluate AI tools and frameworks, run data-driven experiments, and, where they add real value, productionize workflows such as triage assistants, anomaly detection over pre‑prod metrics, or intelligent test selection, with appropriate guardrails and visibility. - Deliver projects end to end in a collaborative way — frame problems, write clear design docs, break work into milestones, drive implementation with your peers, and participate in rollout plans that include documentation, training, and feedback loops with partner teams. - Contribute to team and engineering culture — participate in on-call and incident response for the components you own, write clear documentation, mentor junior engineers through design and code reviews, and help evolve best practices for DevProd What You Will Bring: - Education & Experience – BS, MS, or PhD in Computer Science or a related field (or equivalent experience), and at least 5 years of professional software engineering experience building and operating cloud services, platforms, or large-scale distributed systems. - Technical & Platform Depth – Strong fundamentals in distributed systems and reliability; proficiency in at least one statically typed language (e.g., Java, Go) plus a scripting language (e.g., Python); experience with DevProd/DevOps tooling such as CI/CD, containers, and infrastructure-as-code. - Execution & Ownership – Demonstrated ability to independently drive projects from design through rollout, breaking work into milestones, managing risk, and delivering high-quality outcomes on time. - Collaboration & Leadership – Strong written and verbal communication skills; experience mentoring other engineers, leading design and code reviews, and influencing cross-functional stakeholders in a platform setting. - Operational Excellence – Proven track record owning services in production or critical pre‑prod environments, including on-call, incident response, and postmortems, with a strong bias towards automation to reduce toil and improve reliability. - AI Awareness – Practical experience or strong interest in integrating AI/ML or LLM-based capabilities into developer or platform workflows, along with an understanding of how to design sensible guardrails and instrumentation for safe use. You don’t need to be an AI expert, but you’re comfortable evaluating and adopting new tools. What Gives You an Edge: These are nice-to-haves, not requirements: - Hands-on experience building or integrating AI-powered developer tools (e.g., code assistants, triage copilots, anomaly detection over logs/metrics, intelligent test selection) in production environments. - Deep experience with performance testing and benchmarking frameworks for distributed systems or multi-tenant cloud services, including workload modeling and automated quality gates. Ready to build what's next? Let’s get in motion. Come As You Are Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible. We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. Privacy Statement Confluent is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. By proceeding with this application, you understand that Confluent will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here.

United States
$197K - $232K / year
eBay logo

Senior Software Engineer

eBay

One of the world's largest ecommerce marketplaces, eBay was founded in 1995 with an online platform designed to provide an open, trustworthy forum for sellers a

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market. As a Senior Software Engineer, you will design, build, and maintain the systems that power TCGplayer's Customer Experience (CX) platform. Your work will enable our CX agents to efficiently support both Buyers and Sellers across every aspect of TCGplayer's business. You will uplift legacy applications into a microservice-based architecture, integrate with internal systems of record and third-party ticketing and AI systems, and collaborate closely with other development teams to deliver a cohesive and intuitive customer support experience. This is a remote position. What you will accomplish: - Design and develop features for a best-in-class Customer Experience Platform used by our in-house CX agents. - Build services and interfaces that surface relevant customer data and enable administrative actions on behalf of Buyers, Sellers, and internal business partners. - Integrate the platform with internal systems of record, as well as third-party ticketing and AI systems. - Collaborate with engineers across teams to manage dependencies and deliver high-quality software on time. - Partner with Cloud Platform & Site Reliability Engineering to ensure the platform is secure, reliable, and performant. - Identify opportunities to consolidate redundant technologies and applications, contributing to a stable foundation for future growth. What you will bring: - A minimum of 8+ years of software development experience on large-scale, high-volume systems in a microservice-based architecture. - Strong proficiency in C#. Candidates with strong Java experience and a willingness to transition to C# are also encouraged to apply. - Experience with AWS or comparable cloud infrastructure. - Full-stack development experience, comfortable working across backend services and user-facing interfaces. - Bachelor's degree (or equivalent work experience) in computer science, information technology, or a related field. - Excellent communication skills with both technical and non-technical stakeholders. - Experience mentoring other engineers is a Additional Details eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.

India