Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
Billing Support Specialist
Location
Philippines
Posted
68 days ago
Salary
$4 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Billing Support Specialist
Mindful Care
Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes. Our Billing Support Specialists: Patient and Interdepartmental Communication: - Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements. - Respond to patient emails concerning billing questions and provide clear, concise explanations. - Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams. - Address and resolve patient billing complaints and concerns with empathy and professionalism. Accounts Receivable & Collections: - Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods. - Negotiate payment plans with patients in accordance with company policies. - Document all collection activities accurately and thoroughly in the billing system. - Identify and escalate complex collection issues to management as needed. - Insurance Verification & Eligibility: - Verify patient insurance eligibility and benefits prior to services being rendered. - Obtain and document necessary authorizations for services, including but not limited to Genesight testing & TMS services. - Communicate insurance requirements and patient financial responsibilities clearly to patients. - Troubleshoot and resolve insurance-related denials or discrepancies on the front end. - Billing Process Management: - Assist with the accurate and timely submission of claims to insurance companies. - Review patient accounts for billing accuracy and identify any discrepancies. - Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry. General Support: - Maintain strict confidentiality of patient information. - Perform other billing-related duties as assigned to support the revenue cycle department. Your Qualifications: - Excellent verbal and written communication skills with a professional and empathetic demeanor. - Strong negotiation and problem-solving abilities. - Proficient in medical billing software and electronic health record (EHR) systems. - Solid understanding of billing codes. - Ability to work independently and as part of a team in a fast-paced environment. - Exceptional organizational skills and attention to detail. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and EHR. Hours: - Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager. Compensation: - $4/hour - Contract position - Why Join Mindful Care At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law
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