Careington

Title: Customer Loyalty and Sales Location: Frisco, Texas, 75033, United States Department: Contact Center / Customer Service Job Description: For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington International also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing. Summary: The Customer Loyalty and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries, executing outbound retention campaigns, driving new discount plan enrollments, and supporting inbound sales efforts as needed. Specialists engage members who express intent to cancel or are at risk of lapse due to non-payment and conduct consultative conversations to communicate the remaining value of their plan, reinforce the overall value of their policy, clarify contractual commitments, and identify solutions that better align with the member’s needs or budget. The objective is to prevent avoidable cancellations, reduce attrition, and preserve long term membership value. In addition to retention efforts, specialists actively generate revenue by serving as the frontline sales team for discount plan products and supporting inbound sales call overflow when required. This role requires strong sales acumen, objection handling expertise, resilience, and the ability to balance inbound and outbound responsibilities while consistently meeting or exceeding monthly productivity, save rate, and sales performance expectations - This is a hybrid position working Tuesday, Wednesday, Thursday in office and Monday & Friday from home. - Training is from 8:30-5:00 for approximately the first 90 days. - Work hours are 10:00 a.m. to 7:00 p.m., Monday through Friday.This position is paid on the last day of the month and the 15th of each month, with commission included in the payment on the 15th Responsibilities: - Manage qualified inbound cancellation inquiries with the objective of retaining membership and reducing voluntary attrition. - Conduct consultative conversations to communicate the remaining value of a member’s plan and overall policy benefits. - Right size members into alternative plan options that better align with their needs and financial situation when appropriate. - Execute high volume outbound retention campaigns targeting members at risk due to non-payment or lapse status. - Recover at risk memberships and re-engage members who initiated cancellations through online or self-service channels. - Serve as the frontline sales team for discount plan products, driving new enrollments and contributing to revenue growth. - Support inbound sales call overflow when business needs require. - Efficiently balance blended inbound and outbound call responsibilities while maintaining quality and compliance standards. - Meet or exceed monthly save rate, sales production, and call productivity goals. - Maintain accurate documentation across all member interactions. - Collaborate with leadership to identify trends, cancellation drivers, and opportunities to improve retention and sales strategies Skills: - Proven phone-based sales, retention, or consultative sales experience. - Strong objection handling and closing skills with a results driven mindset. - High energy, competitive drive, and resilience in a performance-based environment. - Ability to manage rejection while maintaining productivity and professionalism. - Excellent verbal communication and active listening skills. - Strong organizational skills with the ability to manage high call volumes. - Adaptability in a dynamic, metrics focused sales environment. - Team oriented mindset with strong individual accountability. - Experience with CRM systems and call center software is preferred - Proficiency in Microsoft Office applications, particularly Excel Education: - Group 1 Life & Health License required - College degree preferred

Title: Retention Specialist Location: Frisco, Texas, 75033, United States Department: Contact Center / Customer Service Job Description: For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington International also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing. Summary: The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries, executing outbound retention campaigns, driving new discount plan enrollments, and supporting inbound sales efforts as needed. Specialists engage members who express intent to cancel or are at risk of lapse due to non-payment and conduct consultative conversations to communicate the remaining value of their plan, reinforce the overall value of their policy, clarify contractual commitments, and identify solutions that better align with the member’s needs or budget. The objective is to prevent avoidable cancellations, reduce attrition, and preserve long term membership value. In addition to retention efforts, specialists actively generate revenue by serving as the frontline sales team for discount plan products and supporting inbound sales call overflow when required. This role requires strong sales acumen, objection handling expertise, resilience, and the ability to balance inbound and outbound responsibilities while consistently meeting or exceeding monthly productivity, save rate, and sales performance expectations. - This is a hybrid position working Tuesday, Wednesday, Thursday in office and Monday & Friday from home. - Training is from 8:30-5:00 for approximately the first 90 days. - Work hours are 10:00 a.m. to 7:00 p.m., Monday through Friday. - This position is paid on the last day of the month and the 15th of each month, with commission included in the payment on the 15th - Responsibilities: - Manage qualified inbound cancellation inquiries with the objective of retaining membership and reducing voluntary attrition. - Conduct consultative conversations to communicate the remaining value of a member’s plan and overall policy benefits. - Right size members into alternative plan options that better align with their needs and financial situation when appropriate. - Execute high volume outbound retention campaigns targeting members at risk due to non-payment or lapse status. - Recover at risk memberships and re-engage members who initiated cancellations through online or self-service channels. - Serve as the frontline sales team for discount plan products, driving new enrollments and contributing to revenue growth. - Support inbound sales call overflow when business needs require. - Efficiently balance blended inbound and outbound call responsibilities while maintaining quality and compliance standards. - Meet or exceed monthly save rate, sales production, and call productivity goals. - Maintain accurate documentation across all member interactions. - Collaborate with leadership to identify trends, cancellation drivers, and opportunities to improve retention and sales strategies. Skills: - Proven phone-based sales, retention, or consultative sales experience. - Strong objection handling and closing skills with a results driven mindset. - High energy, competitive drive, and resilience in a performance-based environment. - Ability to manage rejection while maintaining productivity and professionalism. - Excellent verbal communication and active listening skills. - Strong organizational skills with the ability to manage high call volumes. - Adaptability in a dynamic, metrics focused sales environment. - Team oriented mindset with strong individual accountability. - Experience with CRM systems and call center software is preferred - Proficiency in Microsoft Office applications, particularly Excel Education: - Group 1 Life & Health License required - College degree preferred

Manage the credentialing and re-credentialing processes for healthcare providers, ensuring compliance with regulations. Conduct primary source verification and maintain accurate provider records while serving as a point of contact for credentialing...

• Develops software solutions by studying information needs• Conferring with users• Studying systems flow, data usage and work processes• Investigating problem areas• Following the software development lifecycle• Translate and document business needs into technical requirements• Define standard development practices to follow• Gate check development milestones for compliance• Prepares and installs solutions by determining and designing system specifications• Improves operations by conducting systems analysis• Recommending changes in policies and procedures• Updates job knowledge by participating in educational opportunities• Protects projects by keeping information confidential• Provides information by collecting, analyzing and summarizing development and support issues

Title: Healthcare Account Coordinator - Provider Relations Location: Frisco, Texas, United States Department: Dental Network Job Description: Job Category: Dental Network Requisition Number: DENTA001442 Full-Time Hybrid Frisco, TX 75034, USA Job Details Description For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more. We are based in Frisco, TX and employ prospective candidates that are able to work in a Hybrid work arrangement, 3 days in the office per week, Tuesday through Thursday, from 8:00 a.m. to 5:00 p.m. If you are looking for a great company culture filled with rewarding career advancement opportunities, this is the place for you. Key Responsibilities: - Serve as a dedicated liaison for clients and provider offices, ensuring consistent communication and support. - Answer incoming calls from provider offices in a timely and professional manner while delivering excellent customer service. - Operating in a deadline driven environment requiring timely resolution of provider and client inquiries. - Manage and respond to a large-scale of email inquiries from provider offices and clients, along with providing accurate information and timely follow-ups. - Educate dental offices on plan administration, policies, and participation requirements via phone and email. - Contact dental offices to research and gather information regarding member billing concerns and quality-of-care grievances. - Conduct audits of dental offices to ensure compliance with participation requirements and plan administration guidelines. - Maintain detailed and accurate documentation of all communications and case activity within internal systems. - Balance a large volume of tasks, ensuring consistent tracking and follow-up with provider offices, internal teams, and clients. - Maintain a high level of professionalism, organization, and customer service in all interactions. Skills & Competencies: - Demonstrate advanced problem-solving and analytical thinking skills with the ability to make independent decisions. - Maintain a high level of professionalism, organization, and customer service in all interactions. - Possess excellent conflict resolution and de-escalation skills. - Exhibit efficient time management and multitasking in a fast-paced environment - Communicate effectively through both written and verbal communication. - Apply professional phone etiquette and active listening skills with empathy. - Retain and apply policies and procedures to address provider and member inquiries. - Ability to handle sensitive information with discretion and professionalism. Qualifications: - Must have experience in a call center software queue environment. - Background in dental or medical administrative work is considered a plus for this role. - Maintain proficiency in Microsoft Office Suite (Word, Excel, Outlook, Adobe, Microsoft Teams). - A college degree is preferred, but equivalent work experience will be considered.