Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) locations Richmond, VA San Francisco, CA US Remote McLean, VA New York, NY time type Full time job requisition id R238655 Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. You are not just a support contact; you are a "local guide" embedded within the customer’s journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations. Why You'll Love This Role: You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations. You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI. Key Responsibilities: 1. Strategic Technical Advocacy (Live BAU) - Serve as the "Single Point of Contact" for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer’s specific network topology. - Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis (RCA), and overall system health. - Advocate for customer feature requests within the Databolt product roadmap to solve unique air-gapped or hybrid-SaaS challenges. 2. Post-Live Operations & Resilience - Manage the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management. - Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production. - Own the P1/P2 incident response process, driving rapid remediation within restricted environments where external cloud access is limited. 3. Ecosystem Hardening (Pre-Live Readiness) - Architect and simulate the customer’s internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment. - Design and implement secure "manual sync" protocols for delivering dynamic code libraries and Docker images to air-gapped systems. - Collaborate with customer Data Architects to design custom Access Policies, RBAC groups, and Field Templates that align with internal governance. Basic Qualifications - Bachelor’s Degree - At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles. - At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager) - At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments. - At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes. - At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs. - At least 3 years of experience with enterprise data platforms (Snowflake, Databricks). Preferred Qualifications - 10+ years of experience in IT, DevOps, or Software Engineering. - Experience supporting highly regulated (PCI-DSS, GDPR, CCPA) financial service environments. - 7+ years of experience troubleshooting distributed systems in zero-access, air-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares. - 5+ years of experience acting as a P1 Incident Commander, with the ability to lead high-stakes "War Rooms," manage executive communications, and navigate Shared Responsibility Model disputes with enterprise Infosec teams. - At least 4+ years experience with metadata management in enterprise data platforms like Snowflake (SPCS, Native Apps) and Databricks (Unity Catalog) - Experience with vaultless tokenization or advanced cryptographic primitives (AES-256, FPE). - Proficiency with Helm charts, Docker image hardening, and automated CI/CD pipelines. At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $209,000 - $238,500 for Sr. Manager, Solutions Architecture McLean, VA: $229,900 - $262,400 for Sr. Manager, Solutions Architecture New York, NY: $250,800 - $286,200 for Sr. Manager, Solutions Architecture Richmond, VA: $209,000 - $238,500 for Sr. Manager, Solutions Architecture San Francisco, CA: $250,800 - $286,200 for Sr. Manager, Solutions Architecture

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects - Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) - Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. AI Engineering Manager Your main goal will be to build and lead an engineering team that thrives in a fast-moving agentic, AI-native world—developing engineers, creating clarity, and delivering meaningful outcomes with strong technical judgment. This is a first-line engineering leadership role for someone who is deeply technical, but whose real strength is building teams: empowering engineers on their growth path, aligning stakeholders, and helping people move with confidence as AI agents, workflow automation, and user expectations evolve rapidly. You will lead teams working on AI agents and agentic workflows within n8n, enabling users to orchestrate complex, multi-step automation across tools, data, and models. This includes shaping how LLMs, tools, APIs, and workflows come together into reliable, composable systems that users can trust in production. Build an empowered, high-performing AI agent & evaluation team • Lead, coach, and develop a team of engineers building agent-based systems, workflow orchestration capabilities, and AI-powered nodes. • Foster a culture of experimentation and rapid iteration, where engineers continuously improve prompts, tool usage, and workflow logic based on real-world outcomes. • Help your team think in terms of systems, not features—designing reliable agentic workflows rather than one-off AI calls. • Support hiring and team shaping with a focus on AI engineering, distributed systems thinking, and product-minded builders. Create clarity in an agentic, fast-evolving landscape • Help your team navigate a space where agents, tools, memory, and orchestration patterns are still emerging and rapidly changing. • Translate evolving AI capabilities into clear product and engineering direction for n8n workflows, nodes, and automation primitives. • Guide decisions around agent architecture (e.g., single-agent vs multi-agent workflows, tool selection, memory strategies, human-in-the-loop design). • Cut through hype and ambiguity to focus on what delivers real, reliable value to users building automations. Drive execution of agentic workflows at scale • Partner with Product and Design to define and ship agent-powered workflow experiences that feel intuitive, composable, and powerful. • Ensure the team delivers end-to-end agent systems, including orchestration logic, tool integrations, memory handling, and execution environments. • Establish best practices for workflow reliability, including retries, fallbacks, guardrails, and observability of agent behaviour. • Balance speed and iteration with the need for determinism, debuggability, and user trust in automated systems. • Drive improvements in how users build, test, and debug AI-powered workflows inside n8n. Lead with technical credibility in agent systems • Bring strong technical depth in LLM integrations, tool use, and workflow orchestration, enabling you to mentor and challenge your team. • Support architectural decisions around agent frameworks, execution engines, state management, and integration layers. • Help the team design systems that handle long-running workflows, external APIs, and dynamic decision-making by agents. • Step into technical details when needed (e.g., prompt design, tool schemas, workflow execution issues) to unblock the team. • Promote best practices around safety, guardrails, and predictable behaviour in agent-driven systems. REQUIREMENTS Must-haves - First-line engineering management experience: You’ve led teams delivering meaningful product outcomes, ideally including automation platforms, workflow systems, or AI-powered features. - Significant experience working with Evaluations & driving results via evals. - Strong people leadership: You coach engineers effectively and build teams that thrive in ambiguous, fast-evolving technical spaces. - Comfort with ambiguity and speed: You bring clarity in a world where agent patterns, tooling, and best practices are still emerging. • Strong software engineering background: You can confidently engage in discussions around distributed systems, APIs, and system design. • Hands-on when needed: You can dive into workflow logic, integrations, or AI system behaviour to support your team. • Cross-functional alignment: Experience working closely with Product and Design to deliver end-user-facing builder experiences. • High-growth SaaS experience: You understand how to scale teams and systems in a fast-moving environment. • AI/agent exposure: Experience working with LLMs, agents, or automation systems, with an understanding of their strengths, limitations, and failure modes. Nice-to-haves • n8n or workflow tooling familiarity: Experience with n8n or similar automation platforms. • Integration-heavy systems: Background in building or scaling API-driven platforms or extensible systems. • Deep agent experience: Hands-on work with agent frameworks, tool use, memory systems, or multi-step reasoning workflows. • Observability & debugging: Experience building tools for inspecting, debugging, and improving complex workflows or AI systems. • Responsible AI: Awareness of guardrails, failure handling, and safe automation practices in user-facing AI systems. Why join us? At n8n, you’ll join at a moment where strong engineering leadership can have outsized impact. We’re building in a space that is moving quickly, and we see that as an opportunity: to help teams stay ambitious, grounded, and effective while shaping what great engineering leadership looks like in an AI-native company. You’ll play a key role in building teams that empower others, act with integrity, move with speed and efficiency, and think bigger than incremental improvement. In a remote-first company growing fast, your work will directly influence how we scale our engineering organization and build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. - An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.

• Work in an agile development environment leading multiple cross-functional teams of software engineers in new product development and maintenance activities, including serving as the Scrum Master on one or more Scrum teams • Manage multiple projects simultaneously and work closely with team members to remove impediments • Work with product management and project management to drive the Agile process, including release and sprint cycles, to ensure high quality releases delivered on schedule • Assist Director with iterative improvements of software deployment processes to improve frequency and quality of releases • Work with product management and engineering leadership to determine priorities and create technical solutions • Manage performance of team members through goal setting and measurement, coaching, recognition, and feedback through regular check-ins and formal performance reviews • Lead the continuous improvement of software development and test processes through collaboration with peers and architects, including architectural reviews, security and compliance reviews, code reviews, and the delivery pipeline

Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.® We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Job Description ServiceNow is seeking a visionary and results-driven CRM Partner-Focused Business Development Manager to spearhead the growth of our CRM and AI-powered customer service solutions through strategic partnerships. This role is critical to unlocking the market opportunity for ServiceNow CRM, powered by Now Assist, by enabling partners to build differentiated offerings, scale rapidly, and deliver exceptional customer outcomes. You will be responsible for shaping and executing the partner strategy for CRM, driving pipeline, building partner capability, and fostering innovation across the ecosystem. Key Responsibilities: - Partner Strategy & Ecosystem Development - Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator. - Identify and onboard CRM-specialized partners with the potential to scale and innovate. - Pipeline & Market Expansion - Drive partner-sourced pipeline for CRM and AI-powered customer workflows. - Collaborate with sales, marketing, and partner teams to launch joint GTM initiatives and campaigns. - AI-Driven CRM Expertise - Build AI capability within CRM-focused partners, enabling them to deliver intelligent customer engagement solutions. - Promote adoption of Now Assist for CRM use cases such as case summarization, intelligent routing, and virtual agent enhancements. - Customer Success Through Partners - Ensure partners are delivering measurable business outcomes for customers using ServiceNow CRM and AI. - Track success metrics and support high-impact deployments. - Innovation & Scalable Models - Develop new engagement models and monetization strategies to help partners scale CRM offerings faster. - Pilot co-innovation programs that showcase the power of ServiceNow CRM + AI. Measures of Success: - Growth in partner-sourced CRM pipeline - Increase in CRM and AI-enabled partner capabilities - Documented customer success stories in CRM transformation - Launch and adoption of new scalable CRM partner programs Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Proven experience in CRM business development, preferably in enterprise SaaS or platform ecosystems. - Strong understanding of CRM technologies, customer experience trends, and AI applications. - Strategic thinker with a track record of building and scaling partner ecosystems. - Excellent communication, collaboration, and stakeholder management skills. - Experience working cross-functionally with product, sales, marketing, and partner teams. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote