Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking an Arbitration Support Representative with experience in the automotive field and customer service environment. You will be part of the Arbitration Support team responsible for reviewing and resolving buyer-seller arbitration cases. You will be involved in researching and verifying information, analyzing data, and preparing case resolutions within a CRM database. In this role, you will have the opportunity to use your expertise in procedural fairness, independent judgment, and adherence to company policies and applicable laws. The ideal candidate will have 2+ years of experience in arbitration support or a related field. You Are: - Customer Focused. You will maintain a fair, consistent, and balanced marketplace for both buyers and sellers on OPENLANE. - Analytical. You will review complex arbitration cases and customers to find fair solutions. - Informative. You can effectively communicate information to stakeholders, ensuring that everyone is well-informed and equipped with the necessary details. You Will: - Investigate and resolve customer arbitration claims efficiently and effectively. - Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity. - Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns. - Verify vehicle condition data from inspection reports and confirm accuracy. - Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention. - Educate customers and OPENLANE employees on best practices and reasonable expectations regarding vehicle condition and reconditioning. - Maintain proactive communication with customers, ensuring acceptance and quality of resolutions - Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively. Who You Will Work With: - Reporting to the Sr. Arbitration Manager, this role will collaborate with given customers, inspection teams, and quality control teams on a regular basis. Must Have’s: - Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field. - Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role. - Outstanding customer service orientation with excellent communication abilities, ensuring a positive and satisfactory experience for customers. - Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records. Nice to Have’s: - Ability to analyze a process and suggest/develop improvements. - Experience using Google Suite offerings and Slack. What We Offer: - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $60,000.00 - $60,000.00(Depending on experience, skill set, qualifications, and other relevant factors.)

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You deploy the “Perfect POS” initiative so Mondelēz International can grow top-line sales and bottom-line margin while delivering stunning visibility in-store with consistently best-in-class display solutions. How you will contribute You will: - Define and develop In store Standards for primary shelf and secondary placement in line with category and brand strategy, adapt it to each retail environment by customer and all supporting rationale and customer stories - Lead end to end delivery of displays. - Use Mondelēz International harmonized displays & design simplification principles; maintain project documentation & reporting to communicate clear status of projects - Perfect Store KPIs tracking and identify distribution opportunities – analysis, action plan and activities execution - Provide support with fast track: analyze, calculate, prepare for revision, sign off and monitor priorities and results together with Category Planning and activation - Manage all activities in line with budgets agreed What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Key accounts and distribution - Customer and category knowledge a distinct advantage - Project management in a supply chain or commercial context - Analytical skills - Organizing and prioritizing - Problem solving - Finding new and innovative solutions - Teamwork - Having an open mind and driving for results More about this role What you need to know about this position: No What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: Work schedule: Number of Openings Available 1 No Relocation support available Business Unit Summary Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Temporary (Fixed Term) Category Planning & Activation Sales

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote All-Inclusive Vacation Specialist. In this role, you will assist clients with planning and coordinating all-inclusive vacation experiences while providing guidance throughout the travel booking process. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment. Client Support & Vacation Planning In this role, you will: - Provide excellent customer service to clients planning all-inclusive vacations - Assist with researching and coordinating travel options including all-inclusive resorts, vacation packages, cruises, and hotel accommodations - Respond to client questions and provide helpful travel recommendations - Communicate with travel suppliers to confirm reservations and travel details - Maintain accurate records of client communications and travel bookings - Stay informed on travel promotions, resort offerings, supplier updates, and destination information - Provide support to clients before and after travel when needed Skills & Qualifications Successful candidates typically demonstrate: - Strong customer service and communication skills - Ability to work independently in a remote environment - Comfort using email, online platforms, and basic computer tools - Organized with strong attention to detail - Positive attitude and professional communication style Previous experience in customer service, travel, or hospitality is helpful but not required. What We Offer - Remote work opportunity - Flexible scheduling options - Access to travel industry training and resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote All-Inclusive Vacation Specialist. In this role, you will assist clients with planning and coordinating all-inclusive vacation experiences while providing guidance throughout the travel booking process. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment. Client Support & Vacation Planning In this role, you will: - Provide excellent customer service to clients planning all-inclusive vacations - Assist with researching and coordinating travel options including all-inclusive resorts, vacation packages, cruises, and hotel accommodations - Respond to client questions and provide helpful travel recommendations - Communicate with travel suppliers to confirm reservations and travel details - Maintain accurate records of client communications and travel bookings - Stay informed on travel promotions, resort offerings, supplier updates, and destination information - Provide support to clients before and after travel when needed Skills & Qualifications Successful candidates typically demonstrate: - Strong customer service and communication skills - Ability to work independently in a remote environment - Comfort using email, online platforms, and basic computer tools - Organized with strong attention to detail - Positive attitude and professional communication style Previous experience in customer service, travel, or hospitality is helpful but not required. What We Offer - Remote work opportunity - Flexible scheduling options - Access to travel industry training and resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available