Client Command

• Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings • Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery • Participate in key customer relationships and participate in closing strategic opportunities • Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients • Collaborate with cross-functional teams to support achievement of client retention targets • Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side • Foster a results-driven culture, promoting professional growth and development within the team • Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness • Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively • Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results • Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners