Role Description Almas Viajeras está buscando un(a) Especialista en Experiencias de Viaje (Remoto) para ayudar a nuestros clientes a planificar y disfrutar viajes memorables de principio a fin. En este rol, serás responsable de asistir a los clientes en la planificación, organización y seguimiento de sus viajes, brindando una experiencia personalizada, profesional y sin complicaciones. Buscamos una persona organizada, orientada al servicio y apasionada por los viajes y la atención al cliente. Este puesto es ideal para quienes disfrutan ayudar a otros a descubrir nuevos destinos y crear experiencias únicas. - Brindar atención profesional y oportuna a las consultas de clientes por correo electrónico, teléfono o plataformas de mensajería. - Asistir a los clientes en la planificación y reserva de viajes, incluyendo vuelos, alojamiento, actividades y experiencias. - Proporcionar información clara y actualizada sobre destinos, requisitos de viaje y recomendaciones. - Coordinar y confirmar detalles de itinerarios y reservas. - Dar seguimiento a los clientes antes y después del viaje para asegurar su satisfacción. - Resolver inquietudes o situaciones con clientes de forma empática, profesional y orientada a soluciones. - Mantener registros precisos y actualizar información en los sistemas de reservas. Qualifications - Excelentes habilidades de comunicación verbal y escrita. - Experiencia en servicio al cliente (experiencia en turismo, hospitalidad o viajes es una ventaja). - Buenas habilidades organizativas y atención al detalle. - Capacidad para gestionar múltiples solicitudes y tareas. - Comodidad utilizando herramientas digitales y plataformas en línea. - Actitud proactiva, responsable y orientada al cliente. - Interés genuino en viajes y turismo. Benefits - Trabajo 100% remoto. - Horarios flexibles. - Capacitación inicial y apoyo continuo. - Oportunidades de crecimiento dentro de la empresa. - Acceso a beneficios y descuentos en viajes. - Ambiente de trabajo colaborativo y enfocado en el desarrollo profesional. How to Apply Los candidatos interesados pueden postularse directamente a través de la plataforma enviando su currículum actualizado. Únete a Almas Viajeras y forma parte de un equipo dedicado a crear experiencias de viaje inolvidables.

Role Description We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel. In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment. Client Support & Travel Assistance - Answer client questions and provide helpful travel-related information - Communicate with travel suppliers to confirm reservations and important travel details - Maintain accurate records of client interactions and travel bookings - Stay updated on travel promotions, supplier updates, and destination information - Provide assistance to clients both before and after their travel Qualifications - Strong customer service and communication abilities - The ability to work independently in a remote setting - Comfort using email, online platforms, and basic computer tools - Strong organization and attention to detail - A positive attitude and professional communication style - Previous experience in customer service or travel is helpful, but not required Benefits - Remote work opportunity - Flexible scheduling options - Access to travel industry training and learning resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available

Role Description We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process. This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment. - Provide excellent customer service to clients planning travel - Assist with researching and coordinating travel options including: - cruises - vacation packages - tours - hotel accommodations - Respond to client questions and provide helpful travel information - Communicate with travel suppliers to confirm reservations and travel details - Maintain accurate records of client interactions and bookings - Stay informed on travel promotions, supplier updates, and destination information - Provide support to clients before and after travel when needed Qualifications - Strong customer service and communication skills - Ability to work independently in a remote environment - Comfortable using email, online platforms, and basic computer tools - Organized with strong attention to detail - Positive attitude and professional communication style - Previous experience in customer service or travel is helpful but not required Benefits - Remote work opportunity - Flexible scheduling options - Access to travel industry training and resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available

Role Description We are seeking a detail-oriented Customer Support Associate to serve as the primary point of contact for our hospital and vendor representative users. This role combines hands-on customer service (via Zendesk ticketing and phone), operational support for our core platform, and quality assurance for our new Billing Verification product. You'll play a vital role in ensuring smooth daily operations while contributing to process improvements across our growing customer base. This is currently could be a part-time or full-time position. Primary Responsibilities - Customer Support & Communication - Manage and resolve customer support tickets in Zendesk, serving as first point of contact for technical issues, user questions, and system requests. - Create and manage user accounts for vendor reps and hospital staff. - Build and maintain system rules for matching vendors with the correct surgical cases. - Handle inbound customer phone calls, providing real-time troubleshooting and support. - Monitor and respond to helpdesk emails with timely, professional communication. - Escalate complex issues appropriately while maintaining ownership of ticket resolution. - Customer Onboarding and Training - Provide remote training sessions and support to new or existing customers. - Engage with existing customers on a regular basis to support customer success using Torq software. - Identify and escalate customer issues to internal stakeholders. - Billing Verification & Quality Assurance - Review and validate hospital purchase orders (POs) submitted through our helpdesk. - Verify billing documentation for accuracy and completeness. - Conduct case reviews to ensure compliance with hospital and vendor requirements. - Identify and flag discrepancies or issues requiring follow-up. - Collaborate with internal teams to resolve billing issues. - Process Improvement & Projects - Assist with special projects and system optimizations assigned by leadership. - Identify opportunities to streamline support processes and improve customer experience. - Collaborate with cross-functional teams on initiatives to enhance product functionality. - Technology & Tools - Zendesk: Primary platform for ticket management and customer support. - Phone System: Handle inbound customer calls and support requests. - HubSpot: CRM for task management and customer relationship tracking. - Google Sheets: Data organization, reporting, and workflow documentation. - ChatGPT: Research support for vendor products and technical solutions. Qualifications - Excellent written and verbal communication skills with a customer-first mindset. - Tech-savvy and quick to learn new platforms and workflows. - Strong attention to detail and ability to review documentation for accuracy. - Comfortable managing multiple priorities in a fast-paced environment. - Proficiency with help desk software, CRM systems, and data management tools. - Ability to work independently with minimal supervision. Preferred Qualifications - Experience in healthcare operations, particularly in operating room or surgery center settings. - Certified Surgical Technologist (CST) certification. - Familiarity with hospital purchasing, billing, or vendor management processes. - Prior experience with Zendesk or similar ticketing platforms. - Background in customer support or account management roles. Benefits - Make a meaningful impact in healthcare by supporting hospitals and improving surgical workflows. - Flexible remote work environment with part-time schedule. - Opportunity to grow with a fast-scaling startup. - Work directly with hospital systems and contribute to product development. - Collaborative team culture focused on continuous improvement. - 401k, healthcare plans, and other benefits available for full-time employees.