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Customer Success Manager – Post-Sales
Location
Brazil
Posted
54 days ago
Salary
R$1.4K / month
Seniority
Senior
Job Description
Customer Success Manager – Post-Sales
RB Mind Training
• Respond to and assist customers promptly and courteously • Follow up with clients post-sale via video calls to ensure they follow the methodology • Record and track customer requests • Provide technical support to resolve post-sale issues • Conduct customer satisfaction and feedback surveys • Collaborate with the sales team to ensure customer retention
Job Requirements
- Degree in Business Administration, Marketing, Social Communication, Psychology, Pedagogy, or related fields
- Previous customer service experience
- Basic computer skills and familiarity with CRM systems
- Strong verbal and written communication skills
- Proactive with strong problem-solving ability
- Enjoy working with people
- Completed coaching courses or training in a therapeutic methodology (a plus)
- Friendly, cordial manner (a plus)
- Understanding of sales (a plus)
Benefits
- Fixed salary for 30 hours per week: R$ 1,445.00
- Home office allowance: R$ 230.00
- Progressive commission from 2% to 6% on resales
- Variable bonus for meeting targets
- Individual Development Plan
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