Join our award-winning team! 🎉 Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full-service Amazon agency helping brands scale profitably. We integrate seamlessly with our clients’ teams and deliver world-class results—built on strong systems, sharp people, and solid values. We are seeking a Client Success Manager to join our growing team. If you’re passionate about building strong relationships, driving growth for clients, and being the bridge between strategy and execution, this role is for you. The Role This isn’t just an account management job. As our Client Success Manager, you’ll be the trusted advisor and strategic partner for our clients. From onboarding and retention to building tailored growth strategies, you’ll ensure every client feels supported and sees measurable success with Trivium. This is an opportunity to step into a high-ownership, high-impact role where your leadership, empathy, and analytical skills will make a real difference in client outcomes. Key Responsibilities 🤝 Client Partnerships - Lead onboarding for new clients and continuously improve the process. - Build and maintain long-term client relationships that drive trust and loyalty. - Act as the main point of contact for client needs, requests, and escalations. 📊 Strategy & Growth - Develop tailored client success strategies based on business goals and data insights. - Analyze customer data to maximize value, minimize churn, and uncover opportunities. - Advocate for client needs in internal discussions around product and service development. ⚙️ Process & Communication - Ensure agreements and requirements are communicated across departments for flawless execution. - Mediate between clients and internal teams to align priorities. - Continuously evaluate and improve communication processes, tutorials, and success programs.

• Manage an assigned group of existing CloudWave customers • Build and nurture relationships at multiple levels with each customer • Work with each assigned customer to advance CloudWave as trusted advisor in IT Services and Cloud Transformation • Achieve assigned bookings quota in your assigned territory and/or account base • Ensure that each assigned account's history, contacts, opportunities/pipeline are properly documented in SFDC

The Role We're looking for a Head of Partnerships & Business Developer to build the relationships that turn Evolve into an industry standard. You'll work with GPU manufacturers, OEMs, review outlets, and software partners to get Evolve embedded across the hardware ecosystem. This is a strategic, relationship-driven role with real impact on company trajectory. What You'll Do - Develop and execute partnership strategy across hardware and software ecosystems - Build relationships with GPU, SOC, mobile phone vendors etc for early access, co-marketing, and validation - Negotiate bundling and pre-install deals with OEMs and system integrators - Establish Evolve as the benchmark of choice for tech reviewers and media outlets - Represent Traverse Research at trade shows, events, and industry meetings - Identify and pursue revenue opportunities (licensing, enterprise, white-label) - Collaborate with marketing on co-branded campaigns and announcements What We're Looking For - 5+ years in business development, partnerships, or strategic sales ideally in GPU hardware - Existing network in the GPU, PC hardware, or gaming industry is a major requirement - Track record of closing meaningful partnership deals - Strong negotiation and relationship-building skills - Comfortable with technical products and conversations with engineers - Entrepreneurial mindset, you'll be building this function from scratch - Willingness to travel for events, meetings, and conferences Nice to Have - Experience working with NVIDIA, AMD, Intel, or major OEMs - Background in the benchmarking, gaming, or developer tools space - Understanding of enterprise sales cycles and licensing models - Connections with tech press and YouTube reviewers Why Join Us - Build the partnerships function from the ground up - Direct line to company leadership and strategy - Shape how Evolve becomes an industry standard - Competitive salary, and performance incentives - Flexible remote work with travel opportunities

• Identificar e prospectar novos parceiros (hunting) • Cultivar e expandir relacionamentos estratégicos (farming) • Analisar dados de performance e propor melhorias • Conduzir reuniões e negociações de contratos • Colaborar com equipes internas para maximizar oportunidades • Gerar relatórios de desempenho