• Recommend and administer solution design for Jira Align tool with ability to configure all levels including Enterprise, Program, Solutions, and Teams. • Design, configure, and Implement OKR value engineering framework within tool based upon clients requirements. • Define product requirements, business rules, acceptance criteria and test cases that support the clients Jira Align instance. • Facilitate gathering of business and technical requirements from cross-functional partners including Agile Coaching office, Enterprise Portfolio Management, Agile Release Trains, and Quarterly Business Review reporting needs. • Review and approve user stories, use cases, and UX/UI wireframes that align with the clients product definition for Jira Align. • Facilitate complex team meetings involving business and technical resources, including third-party vendors. • Ability to lead a diverse group of resources developers, technical architects, program and project managers, product owners, testing leads, and testers. • Demonstrate credibility as a business partner to ensure business and technology decisions are reached to support business goals and objectives. • Establish and drive long-term relationships across all required verticals. • Support testing, launch, and on-going product management.

• Serve as the primary escalation point for all technical support issues related to Sinch’s Voice and Verification services. • Identify, manage, and resolve complex customer issues, responding to technical inquiries and fulfilling service requests with a high degree of ownership. • Investigate and resolve service provider complaints, including issues related to fraudulent traffic patterns and traceback requests. • Champion initiatives to enhance the customer experience by providing data-driven feedback and guidance to internal stakeholders across the business. • Proactively monitor and analyze global traffic to ensure optimal routing, service quality, and performance. • Manage and optimize routing configurations based on quality, cost, and performance metrics, with a strategic focus on key customers and markets. • Administer customer account configurations, including number management, pricing implementation, and traffic routing rules. • Develop and maintain critical operational tools, including traffic dashboards, system alarms, and procedural runbooks. • Analyze daily performance data to proactively identify, investigate, and resolve potential service-impacting issues. • Drive continuous improvement by identifying opportunities for automation and increased operational efficiency to elevate service delivery standards.

This is a remote position. PERMANENT DAYSHIFT, REMOTE/WFH (PHILIPPINES) Office Administrator VA RATE : $7AUD per hour PH Based - Remote/WFH Client - NDIS/Healthcare AU Shift/Work hoop time : AM - Morning Shift Why Join US? - Long-term, stable remote opportunity - Work with an Australian organisation making real impact - Opportunity to grow into operations, intake, or coordination roles - HMO on year 1 Job description: The client is a growing disability support provider delivering high-quality, person-centred services under the National Disability Insurance Scheme (NDIS) in Australia. We support people living with disabilities to achieve their goals and live meaningful, independent lives. We are looking for a highly organised and reliable Office Administrator to support our growing team remotely. This role is ideal for someone who enjoys structure, communication, and keeping systems running smoothly. Key Responsibilities The Office Administrator will support daily business operations including: Administrative Support - Managing company email inboxes - Scheduling meetings and appointments - Follow ups with clients and service providers and other stakeholders - Maintaining client records and documentation - Preparing reports and administrative documents - Supporting compliance with NDIS legislations - Supporting all forms of audit NDIS Administration - Managing Service Agreements and participant documentation - Maintaining participant files and compliance records including incident report register. - Uploading and organising documents - Supporting Support Coordinators and management Communication - Responding to general client and staff enquiries - Coordinating with support workers - Following up documentation and forms - Managing and coordinating the client intakes - Managing referrals Systems Management - Updating CRM or client management systems - Managing spreadsheets and reports - Data entry and document control - Track enquiries and referrals (CRM or spreadsheets) - Follow up on leads and incomplete applications - Support SIL vacancy tracking and occupancy updates What Success Looks Like - Inbox managed daily with timely, professional responses - Participant records accurate and up to date - Onboarding completed without delays or errors - Strong support to operations and leadership team Requirements Required Skills - Minimum 2+ years experience in administration (remote preferred) - High attention to detail and organisational skill - Experience with different online platforms including rostering, document controls, zoom, Microsoft teams etc. - Strong written and spoken English - Excellent organisational skills - Integrity - Ability to work independently - Professional communication skills - Strong computer literacy - Strong written and verbal English communication Preferred Experience - Administration experience - Experience supporting healthcare, disability, or social services - Familiarity with the NDIS Quality and Safeguards Commission requirements - Experience with CRM systems

• Administration and maintenance of the JTL-Wawi and Microsoft 365 environment. • Monitoring of server, NAS and network infrastructures. • 1st- and 2nd-level support for internal colleagues. • Automating routine tasks and contributing to IT security measures.