Job Closed
This listing is no longer active.
Powering trusted communications at scale
Tech Support Administrator II
Location
Philippines
Posted
51 days ago
Salary
0
Seniority
Senior
Job Description
Tech Support Administrator II
Sinch
• Serve as the primary escalation point for all technical support issues related to Sinch’s Voice and Verification services. • Identify, manage, and resolve complex customer issues, responding to technical inquiries and fulfilling service requests with a high degree of ownership. • Investigate and resolve service provider complaints, including issues related to fraudulent traffic patterns and traceback requests. • Champion initiatives to enhance the customer experience by providing data-driven feedback and guidance to internal stakeholders across the business. • Proactively monitor and analyze global traffic to ensure optimal routing, service quality, and performance. • Manage and optimize routing configurations based on quality, cost, and performance metrics, with a strategic focus on key customers and markets. • Administer customer account configurations, including number management, pricing implementation, and traffic routing rules. • Develop and maintain critical operational tools, including traffic dashboards, system alarms, and procedural runbooks. • Analyze daily performance data to proactively identify, investigate, and resolve potential service-impacting issues. • Drive continuous improvement by identifying opportunities for automation and increased operational efficiency to elevate service delivery standards.
Job Requirements
- Must be fluent in Mandarin
- A minimum of 3 years of experience in a technical customer support or service delivery role (2nd line or higher preferred).
- Background in the telecommunications industry, with strong, practical knowledge of SIP protocol and modern voice technologies.
- Proven experience working with APIs, including the ability to use or build simple libraries/scripts for testing and troubleshooting.
- Strong analytical skills with experience interpreting large, complex data sets to identify trends, troubleshoot issues, and drive decisions.
- Exceptional written and verbal communication skills, with the ability to articulate complex technical information clearly to diverse audiences.
- A quick learner, capable of adapting to new technologies and processes efficiently.
- Flexible and willing to work occasional non-standard hours to support a global team and customer base.
Benefits
- Remote work setup
- Birthday leave (day off on your birthday)
- Additional vacation leave as outlined in the employee handbook
- Health insurance coverage
- Home internet allowance
- Access to the Employee Assistance Program (EAP)
Related Guides
Related Categories
Related Job Pages
More Administration Jobs
Office Admin 2 - NDIS/Healthcare (Dayshift, WFH-Philippines)
Scale-X SolutionsWe believe in leaders at every level. We are not a business where you wait to be told what to do — we hire people who take ownership, think commercially, and bring solutions. We have built a high-performance culture built on accountability, respect and the drive to deliver exceptional outcomes for our clients. If you are the type of person who gets energy from solving complex problems, who takes pride in work that actually ships and makes a difference, and who wants to be part of a company that is genuinely growing — we want to hear from you. How to Apply To apply, please submit your CV and a brief cover letter outlining your most relevant AI integration or automation project — what you built, what problem it solved, and what the outcome was. We are reviewing applications on a rolling basis and encourage early submissions.
This is a remote position. PERMANENT DAYSHIFT, REMOTE/WFH (PHILIPPINES) Office Administrator VA RATE : $7AUD per hour PH Based - Remote/WFH Client - NDIS/Healthcare AU Shift/Work hoop time : AM - Morning Shift Why Join US? - Long-term, stable remote opportunity - Work with an Australian organisation making real impact - Opportunity to grow into operations, intake, or coordination roles - HMO on year 1 Job description: The client is a growing disability support provider delivering high-quality, person-centred services under the National Disability Insurance Scheme (NDIS) in Australia. We support people living with disabilities to achieve their goals and live meaningful, independent lives. We are looking for a highly organised and reliable Office Administrator to support our growing team remotely. This role is ideal for someone who enjoys structure, communication, and keeping systems running smoothly. Key Responsibilities The Office Administrator will support daily business operations including: Administrative Support - Managing company email inboxes - Scheduling meetings and appointments - Follow ups with clients and service providers and other stakeholders - Maintaining client records and documentation - Preparing reports and administrative documents - Supporting compliance with NDIS legislations - Supporting all forms of audit NDIS Administration - Managing Service Agreements and participant documentation - Maintaining participant files and compliance records including incident report register. - Uploading and organising documents - Supporting Support Coordinators and management Communication - Responding to general client and staff enquiries - Coordinating with support workers - Following up documentation and forms - Managing and coordinating the client intakes - Managing referrals Systems Management - Updating CRM or client management systems - Managing spreadsheets and reports - Data entry and document control - Track enquiries and referrals (CRM or spreadsheets) - Follow up on leads and incomplete applications - Support SIL vacancy tracking and occupancy updates What Success Looks Like - Inbox managed daily with timely, professional responses - Participant records accurate and up to date - Onboarding completed without delays or errors - Strong support to operations and leadership team Requirements Required Skills - Minimum 2+ years experience in administration (remote preferred) - High attention to detail and organisational skill - Experience with different online platforms including rostering, document controls, zoom, Microsoft teams etc. - Strong written and spoken English - Excellent organisational skills - Integrity - Ability to work independently - Professional communication skills - Strong computer literacy - Strong written and verbal English communication Preferred Experience - Administration experience - Experience supporting healthcare, disability, or social services - Familiarity with the NDIS Quality and Safeguards Commission requirements - Experience with CRM systems
• Administration and maintenance of the JTL-Wawi and Microsoft 365 environment. • Monitoring of server, NAS and network infrastructures. • 1st- and 2nd-level support for internal colleagues. • Automating routine tasks and contributing to IT security measures.
ALLGEMEINE INFORMATIONEN 40 Std./Woche · 5-Tage-Woche · unbefristet Remote in Deutschland · Fester Wohnsitz in Deutschland erforderlich WILLKOMMEN BEI NATURTREU Gesundheit beginnt mit Vertrauen. Bei NATURTREU entwickeln wir Nahrungsergänzungsmittel, die Menschen dabei unterstützen, sich im Alltag bewusst um ihren Körper zu kümmern. Viele Kundinnen und Kunden nutzen unsere Produkte täglich. Diese Verantwortung nehmen wir ernst. Seit 2018 wachsen wir als digitale Marke kontinuierlich und erreichen jeden Monat hunderttausende Menschen in ganz Deutschland. Hinter diesem Wachstum stehen stabile Systeme, klare Prozesse und eine sichere IT-Infrastruktur. Wenn du Lust hast, das technische Fundament eines wachsenden E-Commerce-Unternehmens aktiv mitzugestalten, freuen wir uns, dich kennenzulernen. DEINE ROLLE Als IT Systemadministrator*in sorgst du für stabile, sichere und effizient funktionierende Systeme bei NATURTREU. Dein Fokus liegt auf der Administration unserer zentralen Warenwirtschaft JTL-Wawi sowie unserer Microsoft-365-Umgebung. Dabei arbeitest du eng mit unserem IT-Team und externen Dienstleistern zusammen und unterstützt unsere Kolleg*innen proaktiv im Tagesgeschäft. Du entwickelst unsere Infrastruktur schrittweise weiter und schaffst die Grundlage für sichere, automatisierte und skalierbare Prozesse im E-Commerce-Umfeld. DAS SIND DEINE AUFGABEN Systemadministration & Infrastruktur: - Du administrierst und pflegst unsere JTL-Wawi sowie die Microsoft-365-Umgebung inklusive Entra ID und User-Management. - Du überwachst Server-, NAS- und Netzwerkstrukturen und stellst einen stabilen und sicheren Betrieb sicher. Support & User-Betreuung: - Du begleitest mit unserem externen IT-Dienstleister den 1st- und 2nd-Level-Support für interne Kolleg*innen. - Du verantwortest On- und Offboarding-Prozesse inklusive Hardware-Bereitstellung und Rechtevergabe. Automatisierung & IT-Security: - Du unterstützt bei der Automatisierung von Routineaufgaben (z. B. mit PowerShell oder JTL-Workflows). - Du wirkst aktiv an IT-Security-Maßnahmen mit und dokumentierst Prozesse, Runbooks und technische Standards. DIESE FÄHIGKEITEN ZEICHNEN DICH AUS - Ausbildung & Erfahrung: Du hast eine abgeschlossene IT-Ausbildung (z. B. Fachinformatiker*in Systemintegration) oder eine vergleichbare Qualifikation und bringst erste Berufserfahrung mit. - JTL & E-Commerce-Verständnis: Du hast praktische Erfahrung mit ERP-Systemen wie JTL-Wawi oder im E-Commerce-Umfeld – idealerweise mit eigener Lagerlogistik. - Microsoft-365-Know-how: Du verfügst über solide Kenntnisse in der Administration von Microsoft 365, Entra ID und Windows-Umgebungen. - Technisches Fundament: Du hast ein gutes Verständnis von Netzwerken, Server-Infrastruktur und IT-Sicherheit. - Automatisierung: Idealerweise bringst du erste Erfahrung mit PowerShell-Scripting oder Workflow-Automatisierung mit. - Kommunikation & Sprache: Du sprichst sehr gut Deutsch (mind. C1) und verfügst über gute Englischkenntnisse für technische Dokumentationen. - Arbeitsweise: Du arbeitest proaktiv, strukturiert und lösungsorientiert und bringst eigene Ideen zur Prozessverbesserung ein. - Plus: Kenntnisse in Google Workspace sowie Erfahrung im Support von Lager-Hardware (Scanner, Drucker) sind von Vorteil. DAS BIETET NATURTREU DIR - Impact: Du schaffst die technische Grundlage für reibungslose Prozesse in einem wachsenden E-Commerce-Unternehmen. - Flexible Arbeitszeiten: Du arbeitest in Vollzeit (40 Std./Woche). Deine Arbeitszeiten kannst du im Rahmen unserer Erreichbarkeitszeiten flexibel gestalten. - Urlaub: Du erhältst 30 Tage Erholungsurlaub pro Jahr. - Betriebliche Altersvorsorge: Wir unterstützen dich mit einer betrieblichen Altersvorsorge auf ETF-Basis. - Gesundheitsbudget: Wir stellen dir ein Budget für deine körperliche und mentale Gesundheit zur Verfügung. - Mitarbeiterrabatt: Unsere Produkte erhältst du selbstverständlich zu vergünstigten Konditionen. - Firmenevents: Bei unserer Sommer- und Weihnachtsfeier treffen wir uns persönlich und stärken den Teamzusammenhalt. - Weiterentwicklung: Mit unserem Wachstum entstehen neue Möglichkeiten, fachlich und persönlich zu wachsen. Klingt spannend für dich? Dann freuen wir uns auf deine Bewerbung und darauf, mehr über dich zu erfahren.
Associate, Grants
Share Our StrengthShare Our Strength is a nonprofit working to ensure children across America have access to adequate nutritious food. The organization employs practical, proven solutions that inclu
Title: Associate, Grants Location: United States Job Description: Department:Program-Grants Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry campaign, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America – we’re on our way to making that a reality and we want you to join us. We’re bold, creative, always open to new ideas, and 100% dedicated to our mission. If that sounds like you, we’d like you to consider becoming part of our team. The Grants Associate will ensure effective execution of grantmaking processes and initiatives, which includes awarding grants and payments, database management, supporting impact analyses, and constituent communications. The Associate will lead and support internal coordination between Share Our Strength staff as well as communication with external partners and grantees to contribute to No Kid Hungry’s programmatic priorities nationwide. This role is integral to sustaining both day-to-day operations and broader organizational goals. This position requires a high-performing individual capable of supporting multiple priorities and complex business processes across dynamic teams. The ideal candidate has exceptional interpersonal skills and is organized and can proactively identify problems and solutions. This position is preferably based in Washington, DC; but could be fully remote for the right candidate living outside of the D.C. area. The position offers a salary range of $60k-$65k max. Exact compensation within the stated salary range may vary based on skills, experience, internal equity, and geographical location. DUTIES AND RESPONSIBILITIES: - Serve as a key resource in day-to-day grantmaking management for internal and external stakeholders. - Demonstrate strong customer service skills, which includes responsive and professional communications, including management of Grants Helpdesk. - Support various grant cycles, such as creating Requests for Proposals, tracking and responding to inquiries, ensuring submissions are complete and meet established criteria, providing guidance on the review and approval procedures, and assisting in the applicant review process. - Oversee and manage the grant payment process, including reviewing payment readiness, ensuring documentation and grant payment information is complete, initiating payment requests, and tracking payment confirmation, while partnering closely with the Finance team, which holds responsibility for executing and disbursing funds. - Develop and distribute key correspondence, including award letters, contracts, and payments with grant applicants, recipients, and review teams. - Ensure that the Program CRM portal is continuously maintained and updated and the data is accurate and timely through identifying, recommending, and supporting the implementation of opportunities for system and process improvements that increase efficiency and meet the evolving needs of the organization. - Work closely with the Finance and Accounting Teams to administer accurate and timely grant payments and financial reconciliations. - Manage the Grants Helpdesk, responding to inquiries and providing punctual and professional customer service to external stakeholders and organizations. - Work collaboratively to pull, code, and synthesize grant results to demonstrate Share Our Strength’s impact and lessons learned from grant partners. - Maintain a robust and dynamic Grants and Program CRM StrengthNet page, including timely updates of materials posted. - Collaborate with Share Our Strength colleagues to support the use of system-generated data to inform program decisions and evaluation. - Provide recommendations and actively participate in discussions about Share our Strength’s grantmaking strategies and procedures. - Support Grants & Program CRM Team as needed to meet annual goals, and other duties as assigned. - Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensure this value is embedded in the organization and throughout our work. QUALIFICATIONS: - Proficiency in MS Office suite required experience with Salesforce strongly preferred. - Deadline-driven, with a high level of accuracy and attention to detail. - Exceptional interpersonal and relationship management skills, including the ability to identify challenges and provide solutions, underscored by strong judgment and emotional intelligence. - Demonstrated ability to manage complicated, multi-step systems and processes in a fluid environment, including strong project management skills. - Strong interest in leveraging technology to improve processes and systemic efficiencies. - Outstanding organizational and analytical skills. - Track record of professionalism in working effectively with a wide range of internal and external stakeholders. - Demonstrated ability to work independently and as part of a team - Interest (and preferably work experience) in anti-hunger and anti-poverty issues. COMPREHENSIVE BENEFIT PLAN: We offer a comprehensive benefits plan which currently includes, but is not limited to, health insurance, dental insurance, vision insurance, retirement, wellness benefits, and paid time off (vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave). EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Share Our Strength is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, disability, medical condition, pregnancy or pregnancy-related condition, marital status, sex, sexual orientation, gender expression, military status, age, or any other classification protected by law. START YOUR APPLICATION All shortlisted applicants will be contacted by email from @email.clrco.com, @hrmdirect.com, or @clearcompany.com - please monitor all of your email folders for messages from those domains! Recruitment Scam Warning Unauthorized individuals claiming to work for Share Our Strength (or No Kid Hungry, Cooking Matters, or Community Wealth Partners) have extended fake, and often unsolicited, employment offers to individuals. These scams use legitimate job boards, networks, and social media platforms and may use an unauthorized Share Our Strength, No Kid Hungry, Cooking Matters, or Community Wealth Partners logo, employee name, and/or title. Share Our Strength does not extend offers of employment without application to positions on our careers website or without interviews. Share Our Strength posts all career opportunities (contract, full- and part-time roles, Youth Ambassadors, internships) on our careers page and on recognized industry-specific websites, including LinkedIn, Idealist, Chronicle of Philanthropy, Handshake, and a few others. Offers of employment from Share Our Strength (or No Kid Hungry, Cooking Matters, or Community Wealth Partners) never come from free or personal email domains (gmail.com, live.com, yahoo.com, hotmail.com, etc.). Share Our Strength does not require individuals to release personal data—personal contacts, social security number, tax documents, or banking information—early in the interview process. Share Our Strength will never request financial information for an applicant to secure a job as an employee or a contractor. If you’re unexpectedly offered a position with Share Our Strength, No Kid Hungry, Cooking Matters, or Community Wealth Partners that raises a red flag: - Verify the legitimacy of a job by visiting our Careers page. - Report that suspicious job ad or email; contact jobs@strength.org and include as much detail as possible. - DO NOT SHARE personal information until you have verified that the offer/position is legitimate. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Share Our Strength is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, disability, medical condition, pregnancy or pregnancy-related condition, marital status, sex, sexual orientation, gender expression, military status, age, or any other classification protected by law.


