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Account Manager
Location
United States
Posted
108 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
ECI Software Solutions
• Identify upsell opportunities for additional software and services by staying in routine contact with the customer base via phone, online meeting, and email. • Build a relationship with the customer base to ensure satisfaction throughout the customer's tenure and prevent churn. • Develop a strong understanding of the ECI MES (Manufacturing Execution System) called Amper. • Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present upsell options effectively. • Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure. • Manage the sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets. • Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries. • Log and record each outreach made, in Salesforce, producing regular activity reports. • Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.
Job Requirements
- Proven track record of success in sales, preferably within the software or technology industry.
- Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
- Knowledge of manufacturing software is helpful but not required.
- Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
- Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
- Ability to work independently as well as collaboratively within a team environment.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Bachelor's degree highly desirable.
Benefits
- 401(k) matching
- Paid time off
- Professional development
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