• Respond to inbound customer inquiries via phone, email, and/or chat in a timely and professional manner • Troubleshoot and resolve customer issues with accuracy and empathy • Maintain detailed and accurate records of all interactions in company systems • Collaborate with internal teams to ensure quick and effective resolution of customer concerns • Educate customers on services, billing, and processes • Identify trends in customer inquiries and escalate recurring issues appropriately • Deliver a high-quality customer experience aligned with company standards

• Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding. • Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur. • Handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information. • Handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the flow. • Review invoices we received to make sure all necessity information were obtained. • Adjudicate the contents, reports medical information to our clients in order to determine coverage. • Inform insureds the amount of invoices, if necessary, in order to request claim form to submit on time. • Review reimbursement claims documents to match with providers claims contents, report all information to our clients reimbursement request amount is legitimate. If its not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds.

Exciting Career Opportunity in Sofia! Mercier Consultancy Group is seeking a fluent Dutch/Flemish Speaking Customer Representative to join our vibrant team with the opportunity for relocation to Sofia, Bulgaria. Key Responsibilities: - Provide excellent customer service and support to Dutch and Flemish-speaking clients via phone, email, and chat. - Assist with answering customer inquiries, resolving complaints, and providing accurate information. - Maintain up-to-date knowledge of company products and services to ensure quality assistance. - Collaborate effectively with team members to deliver the best customer experience.

Exciting Career Opportunity in Sofia! Mercier Consultancy Group is seeking a fluent Dutch/Flemish Speaking Customer Representative to join our vibrant team with the opportunity for relocation to Sofia, Bulgaria. Key Responsibilities: - Provide excellent customer service and support to Dutch and Flemish-speaking clients via phone, email, and chat. - Assist with answering customer inquiries, resolving complaints, and providing accurate information. - Maintain up-to-date knowledge of company products and services to ensure quality assistance. - Collaborate effectively with team members to deliver the best customer experience.