Anchor Utility

• Answer inbound customer calls, emails, and support tickets • Assist customers with utility billing questions, account maintenance, and payment inquiries • Resolve customer concerns while providing exceptional service • Research customer accounts and accurately document interactions • Process payments, forms, and service requests • Escalate complex issues to the appropriate internal teams • Maintain accurate customer records and follow up on outstanding requests • Collaborate with internal departments to ensure timely issue resolution • Meet departmental goals for quality, accuracy, and response times • Contribute to continuous process improvement and provide feedback to enhance the customer experience

• Answer inbound customer calls, emails, and support tickets • Assist customers with utility billing questions, account maintenance, and payment inquiries • Resolve customer concerns while providing exceptional service • Research customer accounts and accurately document interactions • Process payments, forms, and service requests • Escalate complex issues to the appropriate internal teams • Maintain accurate customer records and follow up on outstanding requests • Collaborate with internal departments to ensure timely issue resolution • Meet departmental goals for quality, accuracy, and response times • Contribute to continuous process improvement and provide feedback to enhance the customer experience

• Answer inbound customer calls, emails, and support tickets • Assist customers with utility billing questions, account maintenance, and payment inquiries • Resolve customer concerns while providing exceptional service • Research customer accounts and accurately document interactions • Process payments, forms, and service requests • Escalate complex issues to the appropriate internal teams • Maintain accurate customer records and follow up on outstanding requests • Collaborate with internal departments to ensure timely issue resolution • Meet departmental goals for quality, accuracy, and response times • Contribute to continuous process improvement and provide feedback to enhance the customer experience

• Answer inbound customer calls, emails, and support tickets • Assist customers with utility billing questions, account maintenance, and payment inquiries • Resolve customer concerns while providing exceptional service • Research customer accounts and accurately document interactions • Process payments, forms, and service requests • Escalate complex issues to the appropriate internal teams • Maintain accurate customer records and follow up on outstanding requests • Collaborate with internal departments to ensure timely issue resolution • Meet departmental goals for quality, accuracy, and response times • Contribute to continuous process improvement and provide feedback to enhance the customer experience

• Configure utility rate structures for new client properties • Analyze utility bills, tariffs, and rate schedules • Audit billing setups to ensure accuracy and compliance • Research and implement utility rate changes • Support internal teams with complex billing questions • Identify opportunities to improve processes and billing accuracy

• Configure utility rate structures for new client properties • Analyze utility bills, tariffs, and rate schedules • Audit billing setups to ensure accuracy and compliance • Research and implement utility rate changes • Support internal teams with complex billing questions • Identify opportunities to improve processes and billing accuracy

• Configure utility rate structures for new client properties • Analyze utility bills, tariffs, and rate schedules • Audit billing setups to ensure accuracy and compliance • Research and implement utility rate changes • Support internal teams with complex billing questions • Identify opportunities to improve processes and billing accuracy

• Configure utility rate structures for new client properties • Analyze utility bills, tariffs, and rate schedules • Audit billing setups to ensure accuracy and compliance • Research and implement utility rate changes • Support internal teams with complex billing questions • Identify opportunities to improve processes and billing accuracy

• Configure utility rate structures for new client properties • Analyze utility bills, tariffs, and rate schedules • Audit billing setups to ensure accuracy and compliance • Research and implement utility rate changes • Support internal teams with complex billing questions • Identify opportunities to improve processes and billing accuracy

• Clarify and activate value positioning to drive demand and improve conversion • Own go-to-market execution aligned to revenue priorities and pipeline growth • Support sales and partnerships with campaigns, content, and tools that increase velocity • Build a repeatable growth engine through data, testing, and continuous optimization • Manage core marketing platforms such as HubSpot or Salesforce • Maintain campaign tracking, reporting dashboards, and lead flow processes • Provide consistent reporting on marketing performance and pipeline contribution • Improve data visibility and attribution over time • Coordinate development of marketing content, collateral, and messaging • Ensure consistency across campaigns, website, and sales materials • Track and manage all in-flight content and assets • Manage external vendors (agencies, freelancers, contractors) • Ensure deliverables are on time, on budget, and aligned to goals • Maintain documentation of vendor relationships, scope, and performance • Partner closely with Sales to ensure strong communication and feedback loops • Support leadership with insights on what's working and where to improve • Participate in planning discussions and begin contributing to broader strategy